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Mohamad Saufi B
Kuala Lumpur, Malaysia

Resort Trip

3.0 of 5 bubblesReviewed 10 Jun 2024via mobile
Check in was easy,..
Staff was helpful,.
Parking was plenty,.
Only downside is there was lack of lighting at the carpark area,.
Very dark,.
Hotel room was good..
Kids love the swimming pool & slide,.
Can sense that the hotel feels dated but can see that they are undergoing some renovations,.
We found the chair to be dirty due to stains…
Definitely will return again once they finish their works,..
Date of stay: June 2024
Trip type: Travelled with family
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Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this review
Responded 11 Jun 2024
Dear mohamadsaufib,

Thank you for sharing your feedback with us! We're thrilled to hear that your check-in experience was seamless and that our staff was helpful throughout your stay. It's great to know that you found plenty of parking available. We apologize for the inconvenience caused by the lack of lighting in the car park area; we'll certainly address this concern to ensure the safety and comfort of our guests.

We're delighted you enjoyed the room and that your kids had a blast at the swimming pool and slide! Your observation about the dated feel of the hotel is duly noted, and you are right, we have begun some refurbishment i.e. painting works, and will soon progress to the room with upgrades to enhance the overall guest comfort and experience. We apologize for the cleanliness issue with the chair; rest assured, we'll take immediate action to rectify this.

Thank you for your understanding and patience as we strive to improve our facilities. We look forward to welcoming you back once our renovations are complete. If you have any further comments or suggestions, please do not hesitate to let us know. Thank you for choosing to stay with us.

Warm regards,

AZMIL SYAMIL
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,650)
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Reviewed 3 June 2024

We had an excellent experience during our stay. Ms. Suriani at the front desk provided outstanding service. She was polite, efficient, and proactive in anticipating my needs. The bellman greeted us with warm smiles, and all the staff were very friendly. We will definitely return again.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KhaiZue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this reviewResponded 6 June 2024

Dear KhaiZue,

Thank you for sharing your positive experience with us! We are thrilled to hear that Ms. Suriani and our bellman provided you with outstanding service during your stay. We pride ourselves on our friendly and attentive staff, and we are delighted that you felt welcomed and well taken care of. During our staff quarterly gathering, they will be duly rewarded for their hard work. We look forward to welcoming you back on your next visit and please do not hesitate to contact us should you need help with your booking. You may alternatively browse our website for the latest rooms and other promotions!

Warm regards,

AZMIL SYAMIL
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024

Excellent services, friendly staff, kids friendly hotel, excellent food, huge swimming pool with slides, beautiful private beach! highly recommended for vacation with family! Great services for team building and business meeting. definitely will come again!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Voyage22042978357
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this reviewResponded 28 May 2024

Dear Voyage22042978357,

Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our excellent services, friendly staff, and all the amenities we offer, including the kids-friendly environment, delicious food, huge swimming pool with slides, and beautiful private beach. We are glad to know that you had a great experience for both family vacation and business purposes. We look forward to welcoming you back again soon and should you need help with your booking, please call the resort or you may browse our website for the latest rooms and other promotions.

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2024 via mobile

Room very spacious & comfortable…breakfast area just beside the pool and u can watch your kids swimming while breakfast…the kids pool got slide which my kids enjoy so much…after that u can go to the beach which just around 2 min walking from the pool and the beach is quite private only for for hotel guest…hotel also got kids playroom and arcade game…so far very worth for money and family holiday 😍😍😍😍

Date of stay: June 2023
Trip type: Travelled with family
Thank WawanieRffan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this reviewResponded 24 May 2024

Dear WawanieRffan,

Thank you for your wonderful feedback!
We are delighted to hear that you enjoyed the spacious and comfortable room, as well as the convenience of the breakfast area by the pool. It's great to know that your kids had a blast at the kids’ pool with the slide and enjoyed the private beach just a short walk away. We are glad that the hotel amenities such as the kid's playroom and arcade game added to your family holiday experience. We appreciate your kind words and are thrilled that you found our hotel to be worth the money. We look forward to welcoming you and your family back for another enjoyable stay. Please do reach out to us if you need help with your booking or you may wish to browse our website for the latest room promotion and other offerings!

Warm regards,

AZMIL SYAMIL
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2024

Completely struggling to get some attention and a proper response on my wedding event. We visited Thistle and it was certainly love at first sight with the venue.

It took us almost 3 weeks of fruitless contacts trying to connect with someone to attend our queries and had to drive down to PD and force a meeting.

We were finally attended to by a pleasant lady but it is close to 4 weeks and we have failed to get proper response or attention to aid in our planning.

We still have not been attended to properly and are really hoping that this review reaches the right person in authority to support us.

It would be a real shame to miss this opportunity at a memorable wedding because Thistle was not only interested in our event but could not make the effort to inform us instead of leaving us frustrated.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Puneeta P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Azmil Syamil, Other at Thistle Port Dickson Resort, responded to this reviewResponded 24 May 2024

Dear totekhemlia,

Thank you for sharing your experience with us. We sincerely apologize for the lack of attention and proper response you encountered when inquiring about your wedding event. We understand the importance of such a special occasion and regret that we have not met your expectations in terms of service.

As of the time of this reply, we understand that someone from our Sales Team has contacted you and we hope you'll finally get the service and attention you deserve.

Have a pleasant weekend ahead!


Yours sincerely,

AZMIL SYAMIL
Rooms Division Manager

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Reviewed 18 May 2024 via mobile

Was checkin here for 3 days with my family.. Everything was of top standard. Nothing too much trouble , clean and well maintained. We have stayed at this hotel multiple times and the high quality of service and attention to detail remains. The staffs is amazing the rooms have been comfortable and immaculate.

Date of stay: April 2024
Trip type: Travelled with family
Thank RidzuanLeman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Ng, General Manager at Thistle Port Dickson Resort, responded to this reviewResponded 20 May 2024

Dear RidzuanLeman,

Thank you for sharing your wonderful feedback with us!
We are thrilled to hear that you and your family had a perfect stay with us. It's fantastic to know that you found everything to be of top standard and that our staff provided amazing service. We truly appreciate your loyalty and kind words about the cleanliness, comfort, and attention to detail at our resort. Your continued support means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future. Thank you for choosing to stay with us and please do reach out to us if you need help with your future stay, alternatively, you may want to check our website for the latest rooms and other promotions.
Have a wonderful week ahead!

Warm regards,

AZMIL SYAMIL
Rooms Division Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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