Good greetings Sir/Madam, Thank you for sharing your in-depth review and experience here at the ranch, we do take our customer's reviews seriously and will try our best to improve on our service here at the ranch. However, we would like to highlight that the ranch is a mid-western cowboy & red Indian styled resort for a unique outdoor experience, a perfect escape from the hustle and bustle of the city life. Thank you for your feedback and have a great day ahead. We hope to see you again soon and serve you better than your previous stay with us on your next visit to your home on the ranch.