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Reviewed 3 July 2019

This hotel is located in dataran segar Lukut. The hotel is strategically located within restaurants and 1 hypermarket. The rooms are good and clean. The lobby is clean, the front desk staff are very helpful and friendly.
There is a restaurant at the lobby, which serves breakfast and other meals. There is also a Spa in the hotel. I am not sure whether there is a swimming pool.
However, this hotel is far away from the beach but if you have your own transport then it will not be an issue. Overall it is a value for money, decent hotel for family.

Room tip: All rooms are same
Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank devadoss57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2019

A beautiful hotel near Lukut and Seremban.
A great location with many local delicacies and Giant Superstore next door.
Easy access and free carpark.
Staffs are very welcoming and the breakfast is good.
This is the only Hotel we stay whenever we go to Seremban

Date of stay: December 2018
Thank rajaletchmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2018

Room was acceptable, view of the terrace houses behind the hotel. Segar city where the hotel was located is quiet during the visit. Abit away from the beach, please take note. Breakfast spread is limited and can be improved with egg station if able. Children Pool is small and only limited to max 5-8 kids at one go.

Staff went extra miles when our car broke down at one of the malls and another near to the beach. They provide advice on the best mechanic options and assist in conversing with one. Manage to fix in a day with their help. Thank you!

Room tip: Ask for higher level facing segar city instead.
Date of stay: December 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank defaeamr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2018

The hotel is located next to a Giant Superstore. There are also many other shops and eateries nearby.
The rooms are spacious, well furnished and have fast, free Wi-Fi. Unfortunately, the housekeeping is not consistent. Sometimes the rooms are very clean, at other times it seems the just made up the bed, changed the towels and nothing else. Two times in my six weeks stay the room was not cleaned at all. Very disappointing and rare in Malaysian hotels.
The breakfast selection is good but Westerners might find it a bit strange. They have delicious curries, fried fish, sambal and Kuew Tiaw. It's excellent food but I would love to have this for lunch or dinner, as a breakfast it's just too hefty. Every other day they will have some beef bacon, sausages and baked beans and there is always a selection of bread and croissants.
You could say the Guest Hotel is a cozy place, if it wasn't for the many tour buses with chinese tourists which arrive almost every day late at night. Be prepared to be woken up at midnight by such a noisy group, because these people cannot imagine to walk along a hotel corridor without insanely screaming and shouting at each other.
Altogether, it's worth considering The Guest Hotel & Spa when staying in Port Dickson. I will definetely do on my next trip.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 962heikob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGHSpa, customer service at The Guest Hotel & Spa, responded to this reviewResponded 8 October 2018

Dear Sir,


Warm greetings from The Guest Hotel & Spa!

Thank you very much for sharing your review which is very constructive and we have passed these on to our related departments.
We value every single comment from our hotel guests and strive to give our guests a pleasant stay experience with us.

Once again, terima kasih.

We wish you have a nice day!



Best Regards,
CUSTOMER SERVICE TEAM
THE GUEST HOTEL & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018 via mobile

i stay at this hotel everytime i visit lukut, so i am pretty conservative with my expecations.

when i first checked in, i was assigned 2 rooms on the 4th floor. the whole floor reeked of vomit and smelled like a toilet imploded and there was a house keeping staff frantically doing some cleanup with the industrial blower. The disgusting smell was as intense in both of the rooms then we had, and was in no way acceptable even for a 1 star hotel. Request for room change was then made.

I was now assigned 2 rooms on the 3rd floor. This time round..there wasnt any smell at all..i was pleased..for awhile. When i turn on the airconditioner in my room, the airconditioning unit starting buzzing and whining. i then called recept for help twice and both times the maintenance guy could only press a fee buttons on the remote..and then tell me there wasnt anything he could do.

It is now coming to 1am..and we are still wide awake from the generator in our room. I am not paying if I cannot even get a decent nights rest. Thus call was made for another room change which was eventually given..reluctantly. Hotel says they were "full house" on a Thursday night..in Lukut which was pretty funny. Especially when a quick check online shows that there were rooms available.

The only positive note is that breakfast is still good, wifi works 80% of the time, and ample parking out front.

Date of stay: July 2018
Trip type: Travelled with family
3  Thank mervynh315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGHSpa, Customer Service at The Guest Hotel & Spa, responded to this reviewResponded 23 July 2018

Dear Mr Mervyn,


Warm greetings from The Guest Hotel & Spa and thank you for choosing our hotel for your stay.

Please accept our sincere apology for the unpleasant incident happened during your stay. We will report this issue to the Management for prompt investigation. If you don't mind, please let us know the date and the room number you stayed, it will assist in our investigation.

Once again, thank you for your comment and feedback.

Have a nice day!


Customer Service
The Guest Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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