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Reviewed 11 April 2021 via mobile

I am considered one of regular visitor to this hotel. Before covid pandemic, i celebrated my wedding anniversaries in this hotel almost every year. I have no issue with my favourite room which is premium water chalet. The only thing which is so disappointing to me is lacking of monitoring by staff regarding covid related sop. I dont put on blame on hotel staffs 100%. MOST VISITORS are just ignorant!!!

1) It is clearly marked as 4 persons at one time in a lift. When we were about to go for check out, my spouse, my child and I already entered the lift, so only left 1 space but there were this one ignorant family consist of husband, wife and 2 sons simply barged in and cramped into the lift!!!!worst thing is, HE PUT HIS MASK ON HIS CHIN Instead of properly covering mouth and nose (i really hope you ignorant people will read this review) you are super selfish! to tell you the truth, im one of the frontliners so i am vaccinated but i still adhered with all the sop because i have a toddler, a family and i respect other families too.

2) Hotel did a good job by providing disposable gloves at breakfast buffet but seriously, i could count with my fingers how many people used them despite presence of instruction over there. Not to mention, soooo many selfish people were not wearing FACE MASK and not following social distancing. I seriously dont understand this kind of attitude.

I think, in both situation, management need to improve on your monitoring. Staffs should be more stern. This is to protect everyone’s safety. Other than that, this hotel is still one of my fav place to stay in PD.

Yes, you might say, people like me should stay at home instead. I dont mind at all. Similar like you, i’m here to support our local hotel business.

Stay safe and PLEASE DONT BE SELFISH.

#supportlocaltourism

Date of stay: April 2021
Trip type: Travelled with family
4  Thank rr1791
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 March 2021

Special experience in the water chalet and opened roof bathroom. Overall satisfied with the chalet just abit dusty when we checked in the chalet might due to the temporary closed down due to MCO. Great customer service where the staff approaches immediately when we make a internal call for service. Breakfast for two is served the next morning, not really a buffet style but you can order whatever you wants. Food is covered individually with transparent wrap.

Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
4  Thank jiayinloi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 January 2021 via mobile

We came here hoping that the negative reviews were just coming from demanding people or isolated incidents, but we were sadly disappointed for not taking those reviews seriously. The customer service standards we terrible. Reception desk staff was utterly stone cold, greeting or a little smile was the last thing you can hope for. The water chalet we stayed we was super dirty. The stair case to the rooms was in a mess with trashes. The wooden floor in the chalet was sandy, my white socks turned black just in a less than an hour. The mirror was full of tooth paste left over from previous guest. The balcony was in deplorable state. The room emits musky stuffy smell. We felt at ease staying out of the room than being in. Towels were old grey with lose threads and works best like sand paper.
Spending one night at this hotel will cure you and you’ll wake early, giddy at the prospect of leaving this hole. Turning the air conditioning on will transport you to a nasa rocket launch. The shower is an icy trickle. WIFI connection was extremely poor, just a NEW discovery for this resort. They were still on trial and error phase! The biggest joke we heard off!

The worst aspect however is the fact that the walls are paper thin and instead of sleeping you will listen to tv’s, arguments, doors slamming and children crying all night.
Breakfast is the final slap in the face, worst we had ever for so called 5star property. Crusty dishes. Social distancing were absolutely a mess. We were not surprise if they are summoned by the authorities for not complying to the country’s by law on this epidemic.

At the end of the day, for the price we paid the least we could expect would be a comfortable night sleep and hot shower which was also denied. Please do yourself a favour, stay away period!

Date of stay: January 2021
Trip type: Travelled with friends
1  Thank Aicewarya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prakash Robin, Guest Services / Front Office at Avillion Port Dickson, responded to this reviewResponded 29 January 2021

Dear Aicewarya ,

Greetings from Avillion Port Dickson,

We wish to apologise for all the issues you had encountered during your stay with us.

Regretedly, all areas of concern did not live to the expectation of our Avillion hospitality.
We are in the midst of performing some upkeeping works and are looking to improve on
all the areas mentioned in your feedback. Further customer service training refresher course
are also being implemented to curb any further recurrence.

We do hope to see you again,

Warm regards,

The Management
Avillion Port Dickson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2021 via mobile

Spend 2 nights in a water chalet as the price has dropped compared to some years back when I was here. I have to say there is a stark difference in the general condition of the hotel. It has aged, without proper upkeep and quality has really dwindled. Room was dirty and you can wipe dirt on the wall/furniture, sheets are stained and walls are peeled. Worse, it rained heavily one night and the roof was leaking - fortunately the drip was on the side of the room and not above us. The wifi is almost non-usable with unstable and slow connection.

However we enjoyed the adults only pool which was relatively spacious to swim in and the beach access, which was really convenient. Food was merely ok, nothing to shout about. Still I think there are not many nice hotels in PD and this place is probably one of the better ones

Date of stay: January 2021
Trip type: Travelled as a couple
3  Thank davidliu14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prakash Robin, Guest Services / Front Office at Avillion Port Dickson, responded to this reviewResponded 29 January 2021

Dear davidliu14 ,

Greetings from Avillion Port Dickson,

We wish to apologise for all the issues you had encountered during your stay with us.
Regretedly, all areas of concern did not live to the expectation of our Avillion hospitality.
We are in the midst of performing some upkeeping works and are looking to improve on
all the areas mentioned in your feedback.

We do hope to see you again,

Warm regards,

The Management
Avillion Port Dickson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2021 via mobile

Friendly staff, well kept environment, decent service. For a room that accommodates 3 person, we only found 1 pair of slippers and 1 bathrobe.

Breakfast spread is decent, but there is absolutely no adherence to SOP. The crowd was poorly managed, seating not spaced out proper.

Guards at the hotel have the tendency to greet men but not the ladies. Pure sexism demonstrated in plain sight.

Date of stay: January 2021
Trip type: Travelled with friends
2  Thank 454adelinec
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Prakash Robin, Guest Services / Front Office at Avillion Port Dickson, responded to this reviewResponded 29 January 2021

Greetings from Avillion Port Dickson.

Many thanks for your review here in tripadvisor.

We are glad to know that you had a great stay in our resort. Our staffs goes a long way to ensure that all guests enjoy a wonderful experience during their stay. We do take note on the single issue highlighted and will look to improve on it.

Please do come back again and i am sure you will have another pleasant stay indeed.

Warm regards,

The Management
Avillion Port Dickson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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