Great experience at Grand Lexis Port Dickson. Excellent hospitality from the hotel team especially Ms. Vivi at front desk in ensuring that we had a pleasant stay. Hope to see that the hotel keep up the good work while upgrade the facilities and room condition gradually. Thank you.
Dear Christensen C,
Thank you for taking the time to share your recent stay experience with us and for choosing Grand Lexis Port Dickson as your preferred hotel of choice. We are delighted to hear that you have enjoyed your stay with us and have come to the personalized experience delivered by our team members.
Christensen C, thank you again for your wonderful comments and it is feedback such as yours that will drive us to consistently deliver our true hospitality.
Warm regards,
The Management
The room is very clean and big. The bed is comfort. But the room need some maintenance for the doors which a bit old and broken. The breakfast overall is okay, local dishes like nasi lemak, siew mai and kacang dhal are nice but other like miso soup is tasteless like drinking plain warm water with tofu and spring onion, totally no miso taste.
Dear Wanderer,
Thank you for staying at Lexis Port Dickson and for taking time to share your review with us on Tripadvisor.
We appreciate your kind compliments, and we are happy that you had a wonderful stay throughout. Your observations regarding the room maintenance and buffet breakfast quality have been well-noted and we will immediately look into addressing the issues.
We look forward to welcome you back to Lexis for another memorable hotel experience should your travels bring you back to Port Dickson.
Warm regards,
The Management
Our check-in was handled by Hakeem, who was incredibly welcoming and upgraded our room. He also took care of us whenever we requested buggy service, personally ensuring we were picked up. His hospitality really made a difference.
Another standout was Yi Jun during breakfast. She was attentive, engaging with guests and ensuring everyone was well taken care of. Her service went above and beyond, and I believe she has great potential in hospitality.
However, there were a few areas that could be improved. On the first day, I called housekeeping for toiletries, and it took about 20 minutes to receive them. When I requested towels later, it took 30 minutes, and I had to call again before they were sent in 10 minutes. I was also surprised to learn that ice buckets and mineral water came with an extra charge, something I haven’t encountered at other hotels.
Dear 704hauh,
Thank you for taking the time to share your stay experience with us and for choosing Lexis Port Dickson as your preferred hotel of choice. We are delighted to hear that you've enjoyed your stay with us and have come to the personalized experience delivered by our team members throughout the hotel. Many thanks for the kind words and it does matter the most as motivation and encouragement to us.
Kindly be assured that your remarks have been duly noted for future improvements and we would like to apologize for the shortfall of services that you have experienced. Thank you once again for your support and we look forward to welcoming you back for another pleasant stay.
Warm regards,
The Management
My family and I really appreciate the services provided by the hotel establishment. The staff are really friendly and professional. I just had surgery recently and could not walk properly so I asked the security to provide a disabled parking slot even without the disabled sticker. He was very understanding and gave me a slot. All the staff I met were very courteous and helpful. The room itself was really clean and comfortable. The aircond was cold and controllable with the remote. The breakfast was just superb with a lot of choices. Definitely would return.
Dear SuhaimiKuantan,
Thank you for making Lexis Port Dickson your hotel of choice and for having given us the pleasure to be part of your holidays.
It is always delightful to learn and see positive feedback when it comes to our heart-warming hospitality, which matters the most to us. We strive to provide exceptional service to all of our guests and your kind comments have been passed on to the team in recognizing their efforts.
We greatly appreciate your kind patronage and look forward to welcoming you back for another comfortable stay at Lexis Port Dickson.
Warm regards,
The Management
Affordable good option for family short vacay in Port Dickson. Chalet was a good experience , though having a private beach area could have been better. Rooms are old but clean enough , could be better if maintained bit more. View from the room depends on the room you get , most rooms faces the opposite room across the waters except for the ones at the end. Bed was comfortable for a small family , we still have a kids bed at the corner.
The hotel has few pay per recreation facilities . I wonder why most of the hotels don’t have a good tv options , most of the tv channels are unclear. I understand that it is not a good idea to watch tv during vacay but sometimes it’s fun to watch a movie with family.
Location was good , approx 3-4 km to waterfront .
Breakfast was average , taste was ok.
Since we were staying during peak season , so breakfast was busy . Would recommend to go early , as the food tastes very dry and stale if you are late.
Overall good & recommendable choice for a short vacay !
