The tv not functioning since check in make complaint to reception since I go to dinner , when come back No action at all , the tv not functioning until check out . Days 2 I put make up room but until I come back around 8 hours later the room still not make up , the best part the maintenance utensil left in our room , I pay but not all the things I can use . The telephone at the room not functioning, just the telephone without wire . I must go to reception to make complaint.

We checked into Corus “Paradise” resort in PD & was shocked to see the condition of the room. The toilet was dirty & still has lots of sand in shower, the drawer has torn & like rat bitten sugar sachets , bird feathers & hair in floor. As we turned the pillow a dead cockroach was between the pillows! They changed a room for us but really spoiled my mood ! I met up with the manager & showed her the video & pictures of the room & she was apologetic. What paradise??? Room dirty like HELL! What a shame & wonder how they get their star!

I was told to wait when i want to check in around 2.20 pm. They said they will call before check in time, before 3 pm to collect the key card. But they didn’t. To check in and find the registration desk, I have to go 2 downstairs or ride a smelly, small lift.

The room is old and dirty. From the floor to the toilet. Funny. There is no lighting in the room, except on the bedside but 3 lights in the toilet. Not even lights on the study table!!. I can’t do my works and the room is too gloomy for anything.

To my surprise, someone has successfully opened our room, using her card, saying our room is hers. Such a scary and untolerable acts from her and the hotel management.

But, it not the worse yet. The room aircond didnt work. We told the management. But they said they cannot repair it as the aircond compressor is located on the next room. And the customer is out, and we need to wait. They sent us a fan. But the room is a closed tight. It is hot like hell. Then, they closed the issue like that. As we want them to repair it, they said it cannot be repaired!!!

They asked us to move to another room around 1 am. We have kids with us. We have opened up all our begs. We have already in pyjamas. One of the kid is already slept in.

And guess what?? The room is farrrrrrr away. On another level. Need to through all the dirty corridor and lift to go there. Should i just left all my stuffs in the free access room as anybody can just enter the room??

We asked for a refund, and will just check out instead of going through all the hell, hot room, or packing up all oir stuffs. We cannot believe them another room is better as our current room is in a really bad shape. They said we could have a refund as we booked the hotel through Agoda. Such a stupid excuse from the so well know and popular hotel brand.

I hate their Tilted hanging tv. Old chair cushion. Different remote to aircond brands.

The worse thing is, all discussion or complaint from us need to use only whatsapp message. We cannot call to discuss with them. But they can call to us directly using the hotel room. Why?????? Because they know, their hotel rooms are the real hell in this world!! They will only listen to your complaint if only they feel so.

I paid RM174 for this room hell. With that amount you can have many other better hotel rooms in malaysia. With corus, not worthy a penny.