The dorms were clean and very comfy. The staff was nice and very helpful. Also the food was OK and breakfast was included.
Bathrooms and toilets were also clean and even thought you had to wait for a certain time to get warm water it was completely fine! More
Agoda
Booking.com
Arrived here from a lovely stay in KL and initially it was a bit of a shock especially when they only had a double, instead of twin, for the 1st night. Beds very comfy and facilities clean. Very good air con.
Other disappointment was building works going on which started at 7am, so no lay in. Breakfast is very basic if you dont like eggs, but heard that that is norm for the area. Staff were very helpful with organising trips etc if needed and always smiling and happy.
Cereal and yoghart for breakfast would be great as well as more chairs (hammocks) in an outside space for relaxing. Also a ramp access to main building for people who can not do steep stairs.
Overall for area, it was a good choice for the price.
Thank you very much for your feed back.
We will look into the alternative breakfast choice and the restaurant access.
Regards
After travelling 19 hours from uk we arrived at our destination- Nature Lodge Sepilok with two young children, hot, tired and very thirsty. We were stunned to be told that they had double booked our room and we had nowhere to stay, they did however book another lodge down the road for us but some advance notice would have been nice & some choice on where we stayed instead of being told on arrival and having no alternative.
We had booked this 4 months in advance and booking was confirmed over email.
Very poor customer service.
We do apologise for the poor experience.
Understandably you were up set.
We stayed in the dorm. It was clean and comfortable. Bathrooms excellent. 15 minute walk to Rainforest Discovery Center. Half hour to Orangutans. Great breakfast buffet included. Helpful staff, very friendly. Internet only in lounge but it's quite good there.
The staff here are so friendly and helpful
They helped me with every enquiry and concern I had.
Toilets are clean and the breakfast and lunch are great and lots of veggie options too
Very approachable staff and the lodge itself is a beautiful down to the office dwelling cats!
Thank you for your positive feed back.
Please help us to pass the words around.
great place, and perfect placement close to everything .
the host made a spectacular service, he even helped us booking different trips. can't tell any bad things about this place.
I will definitely recommend this place for other people.
Thank you for your positive feed back.
And yes, please help us to pass the words around. We need all the help we can get ;)
Have a safe onward travel please.
