The dorms were clean and very comfy. The staff was nice and very helpful. Also the food was OK and breakfast was included.
Bathrooms and toilets were also clean and even thought you had to wait for a certain time to get warm water it was completely fine!

Arrived here from a lovely stay in KL and initially it was a bit of a shock especially when they only had a double, instead of twin, for the 1st night. Beds very comfy and facilities clean. Very good air con.

Other disappointment was building works going on which started at 7am, so no lay in. Breakfast is very basic if you dont like eggs, but heard that that is norm for the area. Staff were very helpful with organising trips etc if needed and always smiling and happy.

Cereal and yoghart for breakfast would be great as well as more chairs (hammocks) in an outside space for relaxing. Also a ramp access to main building for people who can not do steep stairs.

Overall for area, it was a good choice for the price.

After travelling 19 hours from uk we arrived at our destination- Nature Lodge Sepilok with two young children, hot, tired and very thirsty. We were stunned to be told that they had double booked our room and we had nowhere to stay, they did however book another lodge down the road for us but some advance notice would have been nice & some choice on where we stayed instead of being told on arrival and having no alternative.

We had booked this 4 months in advance and booking was confirmed over email.

Very poor customer service.