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Reviewed 1 March 2020 via mobile

The dorms were clean and very comfy. The staff was nice and very helpful. Also the food was OK and breakfast was included.
Bathrooms and toilets were also clean and even thought you had to wait for a certain time to get warm water it was completely fine!

Date of stay: January 2020
Trip type: Travelled solo
Thank lifeofbelphegor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Yee, General Manager at Nature Lodge Sepilok, responded to this reviewResponded 19 March 2020

Thank you for your positive feed back.

Do have a safe onward travel.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020 via mobile

Arrived here from a lovely stay in KL and initially it was a bit of a shock especially when they only had a double, instead of twin, for the 1st night. Beds very comfy and facilities clean. Very good air con.

Other disappointment was building works going on which started at 7am, so no lay in. Breakfast is very basic if you dont like eggs, but heard that that is norm for the area. Staff were very helpful with organising trips etc if needed and always smiling and happy.

Cereal and yoghart for breakfast would be great as well as more chairs (hammocks) in an outside space for relaxing. Also a ramp access to main building for people who can not do steep stairs.

Overall for area, it was a good choice for the price.

Date of stay: February 2020
Trip type: Travelled with friends
Thank tanya c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Yee, General Manager at Nature Lodge Sepilok, responded to this reviewResponded 19 March 2020

Thank you very much for your feed back.

We will look into the alternative breakfast choice and the restaurant access.

Regards

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Reviewed 18 February 2020 via mobile

After travelling 19 hours from uk we arrived at our destination- Nature Lodge Sepilok with two young children, hot, tired and very thirsty. We were stunned to be told that they had double booked our room and we had nowhere to stay, they did however book another lodge down the road for us but some advance notice would have been nice & some choice on where we stayed instead of being told on arrival and having no alternative.

We had booked this 4 months in advance and booking was confirmed over email.

Very poor customer service.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank craigchapps246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Yee, General Manager at Nature Lodge Sepilok, responded to this reviewResponded 19 March 2020

We do apologise for the poor experience.

Understandably you were up set.

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Reviewed 15 February 2020 via mobile

We stayed in the dorm. It was clean and comfortable. Bathrooms excellent. 15 minute walk to Rainforest Discovery Center. Half hour to Orangutans. Great breakfast buffet included. Helpful staff, very friendly. Internet only in lounge but it's quite good there.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Zialucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2020 via mobile

The staff here are so friendly and helpful

They helped me with every enquiry and concern I had.

Toilets are clean and the breakfast and lunch are great and lots of veggie options too

Very approachable staff and the lodge itself is a beautiful down to the office dwelling cats!

Date of stay: January 2020
Trip type: Travelled with friends
Thank tommylake123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Yee, General Manager at Nature Lodge Sepilok, responded to this reviewResponded 21 February 2020

Thank you for your positive feed back.

Please help us to pass the words around.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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