Not a terrible hotel but our experience was not pleasant.
My wife and I came back to Sandakan for Cheng Beng, we chose this hotel because it is near to our relatives' house so that they can pick us up easily, but to be honest, I somehow regretted choosing it.
Thumbs up:
1) We were granted for early check-in at 11am (2pm standard time) and late check-out at 2pm (12 pm standard time) without additional charges. Appreciate that I must say. :)
2) Very friendly and helpful staff. We had some difficult time during our stay but the staff have been very helpful in solving the problem (more on that later).
3) Despite the place is surrounded by very limited F&B shops, the food of Min Satay Corner are not bad, but don't expect for Chinese food in this location.
Thumbs down:
1) We were suppose to sleep early on the day we checked in because we needed to wake up early the next day at about 5.30am. Then something horrible happened: a restaurant opposite our room (No.101), namely Rasa Kita, was having an open-door karaoke session. We couldn't sleep at all despite of tiredness. We requested to change room but the other rooms are full. Kudos to the staff who actually lodged a complaint to the restaurant and reported to the police. Not sure whether the police acted on it but the noise stopped at around 10.30pm, so we finally got to sleep. (Not sure whether the karaoke session was one-off or regular, do check with the hotel if you want to stay here)
2) The air-conditioning took quite a long time to get chilled.
3) TV actually not working (showing "error in redirecting"). We didn't watch TV anyway so we didn't complain.
4) I don't normally bring along my toothbrush and toothpaste when I travel because the hotels normally offer one. They don't (I didn't ask for one actually).
Overall:
Kudos to the friendly and helpful staff but sorry to say that I wouldn't choose the hotel again. For RM130 per night, I think I can get a much better hotel in Sandakan, like in location of Prima Square.
