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Diving-Addiction00
Malaysia

Average hotel that needs upgrade

1.0 of 5 bubblesReviewed 26 Jul 2022
This was our 12th stay at Marks Lodge and the hotel is a decent hotel in Bandar Indah.

Staff are attentive and pleasant.

Hotel rooms are decent and clean but the TV channels are in need of upgrading as you can barely watch anything as the channel selection is horrible.

We also as part of our group had left a letter asking for a sponsorship for an event we were participating in given we had stayed at the hotel but never heard back from the management.

On that basis, and the lack of care in replying, we decided to give the hotel a 1 star.
Date of stay: July 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (47)
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1 - 6 of 47 reviews
Reviewed 11 September 2019

Nice little hotel in the outskirts of Sandakan with good rooms in a quiet environment and restaurants and coffee shops within walking distance. No breakfast served but there are options around the block. recommended.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ochassot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2018

We stayed at Mark's Lodge for an extended period of time in May as we were on our elective in Sandakan. Initially, I had booked 7 nights prior to leaving for Malaysia but we decided to only stay 5 nights and head off for a 10-day trip to Vietnam and Cambodia. The hotel staff were fantastic and held our bag for us whilst we went away and then also gave us 1 night free on credit as we had only used 5 nights from our previously paid 7.

When it came to booking our flights and hotels, we had a major catastrophe, the hotel wifi went down mid-booking but the staff on hand were extremely helpful, offering to tether their own phones to our laptop and even let us ring the UK to get our families to book for us as the tethering didn't seem to work. The guest service and kindness from the hotel and their staff are second to none!

The only downside for me was the WiFi being very poor on the third floor but once we returned from Vietnam, the WiFi issue had been fixed.

Also, there is no lift so climbing up 2 flights of stairs became strenuous in the heat, especially with luggage also. (Although staff do offer to carry your big bags up to your room for you).

For a cheap, affordable hotel, which is not too far from the harbour of the city (10-minute Grab Drive), I would definitely recommend Mark's Lodge as their customer service has been truly terrific!

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
4  Thank VikashP1993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2018 via mobile

Simple hotel and good customer service at the concierge.

Breakfast chef has good omelettes but should really improve in making sure cold foods are heated.

Good old antiques hanging at the dining hall giving it a good rustic feeling.

Date of stay: January 2018
Trip type: Travelled on business
1  Thank Lawrencesyh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2017 via mobile

The hotel is located at the end of the new township. There are many eateries, pubs and a few convenience stores nearby. The room is clean and staff is friendly. Lightning in the room suits the colour combination of the furnitures, beddings. I will definitely stay here again.

Date of stay: September 2017
Trip type: Travelled on business
Thank elenasP6097VL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2017 via mobile

A really nice looking hotel by the corner of a shoplot at Mile 4. Looks quaint and comfortable. No lifts! We got a room on the 3rd floor. Staircase is hot. Room is ok, simple. But the room has ants. So it is not ok if you have bought food stuff and kept them in the room.

Date of stay: September 2017
Trip type: Travelled on business
Thank Jo-AnnKYTan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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