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Michael Lewis
Phuket Town, Thailand

OK for a short stay

3.0 of 5 bubblesReviewed 13 Apr 2018
We booked in for a couple of nights before heading off to the jungle.

Nothing to rave about this place. It is what you expect from a fairly low budget hotel. The rooms were OK, the breakfast not at all great. On the positive side, the staff were helpful and friendly.

Overall, with a bit of effort and investment, this place good be great but as it stands slightly less than average.
Date of stay: March 2018
Trip type: Travelled as a couple
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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2 - 7 of 66 reviews
Reviewed 20 July 2017 via mobile

I will start with the only positives - the staff were lovely and we had a TV . But its downhill from there...

The location leaves a lot to be desired. Nestled in a district of unfinished flats the area attracts the sort of people that you would cross the street to avoid. As you enter the hotel, you are greeted by decor that is almost offensive to the eye- not at all similar to the photos on website.

There are no hallways, brought to your room on street level. ( very dirty street with all the electrics on view) The same story continues in the room; there hasn't even been an attempt to clean it. The floors and surfaces are coated in dust and hair as well as a whole host of stains that I will not describe in detail in fear of putting you off your food. Some of the bed-sheets had been washed; but all still had hairs and stains on them. Our room had One door which did not seemed secure.

We had booked 2 rooms as four of us travelling . One of rooms had only one bug (which was in the bathroom when we arrived) and bed bugs but other room u did have cockroaches and a toilet that wouldn't flush. The bathroom was covered in body hairs, and in one room, the sink wouldn't drain at all. There was no shower curtain, and the shower was very inconsistant in terms of heat.

Intermittent wifi , broken air con .

The room did have a safe - and it really needs one. We had to ask to get it opened and 5 members of staff came. ( as said before the staff were lovely) The TV had a remote control that wouldn't work.

The breakfast was bread, cold beans and cold hash browns and some type of soup. I didn't try it.

Seriously, do not stay here!!

And before you ask yourself, "can it really be that bad?" Trust me, yes it can.

Date of stay: July 2017
Trip type: Travelled with friends
3  Thank findnicehotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2017 via mobile

Came back to Sandakan recently and decided to stay again here. We are a little bit disappointed when we were given a wrong rooms. We booked rooms with double bed but instead given a queen size bed and we have to get an extra bed. Luckily, the next day we able to change to a double bed rooms however, your phone will be 'No Service' if you staying in the back rows rooms. You have to depend on their poor wifi strength which during our stays, we cannot connect it since the password was not attach to the room access card and we did called the reception for the password but our calls was not being picked up. Room price is still affordable.

Date of stay: July 2017
Trip type: Travelled with family
Thank EldenOEddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 June 2017

They have a nicely refurbished reception room and nice and professional staff. The pool is very pleasant, we also liked the breakfast. The rooms are very dated though. The walls are very dirty, when I opened the slider to the bathroom, there were cotton balls of dirt and dust at the rail, like it's never been cleaned. The bedding is freshly washed but stained. There were a lot of dead cockroaches on the stairs and on the walkway by restaurant, nobody payed attention to them like it's a normal thing. It was the dirtiest place I stayed in Malaysia and Thailand combined.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank iza972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 August 2016 via mobile

I stayed one night in this hotel and the concept is a bit different from other hotel. It only has double storey building and the area is very big. The breakfast was ok. One issue is they might need to focus on the maintenance of the room eg: the towel hanger has drop out & the sofa in room got old stain. Overall is good place to stay

Date of stay: August 2016
Trip type: Travelled on business
Thank Nur Hazimah A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 7 September 2016

Dear Nur Hazimah

Thank you for your feedback on your stay with us. We have reminded our staff to be more alert on room maintenance. Glad to hear that you had a comfortable stay and we hope to have the opportunity to serve you again.

Sincerely,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016

Stayed for 3 days 2 night with their 3D2N promotion price. Prices are affordable. Clean room & good service. Pool available was near with cafe, children can go swim while parent can monitor from the cafe. Overall, it a good place to stay.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank EldenOEddy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BCH0tel, General Manager at Borneo Cove Hotel, responded to this reviewResponded 15 August 2016

Dear Elden e
Many thanks for your positive review on Borneo Cove Hotel. We are glad to note that you find our rooms and services to your liking. We hope that you will stay with us again on your next trip to sandakan.
Warm regards,
General Manager

Report response as inappropriate
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