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Reviewed 22 September 2017 via mobile

Had a last minute booking & my gamble paid off handsomely. The hotel was easy to find, at a fairly convenient location in Sandakan. The room was roomy & clean, thus feeling value for money when I stepped into the room. The front desk staff very pleasant & helpful, he relocated his car to allow me to park my car in front of the hotel when it was full. I hav no hesitation to recommend this hotel to anyone who visits Sandakan.

Date of stay: August 2017
Trip type: Travelled with family
Thank terrychris13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LABUK-HOTEL, Manager at Labuk Hotel, responded to this reviewResponded 25 September 2017

Dear Sir,

Greetings from Labuk Hotel !

Thank you very much for staying with us. We work hard to make our guests happy and appreciate your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017 via mobile

This is my 2nd visit to the hotel. I choose it because Its near the airport, about 10 minutes drive away. Free and easy parking. There are few shops and restaurant nearby but no convenience shop around. For tourist better get hotel at the city centre as this one is bit far away from the city. They asked for deposit of RM50, refundable during checkout. The hotel room size is quite comfortable, value for the money. There is no lift, only stairs available. During my first visit, the WiFi was excellent, but this time its just okay.

Date of stay: May 2017
Trip type: Travelled solo
Thank AinaRahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016

I'd recommend this hotel if you're on a short visit to Sandakan. I had a meeting in Sandakan for a few days and this hotel was one of the nearest to my workplace there.

Cons:
- The room / restroom and linen looked old and worn out. If you're a Four Seasons type of guest, this hotel is not a good choice.
- The shower was broken. It was functioning well but the handle was really broken.

Pros:
- The friendliest and most attentive staffs. 10/10 for customer service. Thumbs up!
- Location. It took us only 7 minutes to reach the airport from this hotel.
- Free airport shuttle service.
- Eateries, groceries are very near.
- The TV and cable worked well.
- Free Wifi.

Date of stay: October 2016
Trip type: Travelled solo
1  Thank MinaBBosimin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2016 via mobile

Got a taxi to the hotel from Sepilok, checked us in and took full payment and a key deposit before telling us there was no wifi. We said we needed wifi to organise our trip and they said "the technician will come later" and said they didn't know exactly when. When I requested our money back they told me "the technician is coming now", even so we had no guarantee he could solve the problem so we went elsewhere. Fortunately they gave us our money back but the staff were very hesitant.

Date of stay: May 2016
Trip type: Travelled as a couple
Thank lucy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017
Google Translation

Date of stay: April 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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