Our two night stay was good with nice spacious rooms that had all you would expect. The property has a few restaurants where we only had breakfasts which were adequate. There is a very big pool area but it was always very busy especially with kids. Located on a hill, it's just around 20 minutes walk to the harbourside and the shopping mall.
Booking.com
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Hotels.com
Arrived late for an overnight only, our Grab car pulled up and the bellboys looked on while we dealt with our own luggage. Paid for our Executive Suite and extra bed upfront. Front Office gave us good information on where to purchase some stuff as one of our bags was delayed in transit. Had a mediocre dinner and buffet breakfast at the Plantation Cafe. Uneventful stay at this hotel.
We had a non-smoking room that smelt of stale smoke. There was ducted A/C, a fridge, WiFi, comfy king size bed, safe & TV with cable channels. Big bathroom that even had a bath. Shower didn't have great water pressure, but it was ok. Nice pool but full of kids. Very much a family hotel. They were doing a lamb spit roast buffet dinner in the restaurant for dinner which looked good, but we didn't eat there. I think it was a special Xmas thing though. I'm not sure if they do it all the time? The onsite Chinese restaurant had terrible dim sum. I don't recommend that one. Breakfast was included at this hotel but it was the worst food I had in all of Malaysia. Staff weren't particularly helpful & be prepared for every porter to push hos mate's taxi service on you
We check in here for 2day 2night .this hotel have lots of facilities .like tea and bathtub.It also have a big swimming pool and have a slide.i suggest ypu to go there even its look like a old hotel.Its maybe a bit expensive.but its food so taste good.
Lovely old hotel, quite isolated but easy to get around with taxis. Got upgraded to executive suite which was fabulous. Super clean, very large, good amenities. Staff was very accommodating and helpful with arranging taxis, giving suggestions for visits etc. Got to Sandakan by boat from Sukau Lodge which was a nice trip. Hotel has a nice pool area and a large restaurant. We had pasta which was ok and breakfasts were fine. Quick taxi ride to the Teahouse and museum which were fantastic. Great food at the teahouse and museum incredibly interesting.
Hotel is a lovely old building , built in the colonial style. It is not close to anywhere for walking out to ( though you wouldn’t want to go to Sandakan which is a bit of a dump) so you have to rely on services within the hotel for all your needs.
Rooms are spacious. Bathroom is very modern with fabulous shower but rest of bedroom could do with updating.It is however kept very clean with regular exchange of bedding.
Facilities in the hotel include a large free form pool with slide and a children’s pool, also with small slide. There is table tennis, a fully equipped gym, steam room and sauna, though they weren’t operating whilst we’ve been here. We have had a good aromatherapy massage, reasonably priced at about £27 for 60 mins.
Staff are all very pleasant and helpful
Where the hotel falls down is on the food.
The first night we ate in the on site Chinese restaurant. It’s the only restaurant in the hotel that serves alcohol. My wife and I both ordered. My meal arrived and they then told my wife they couldn’t supply her choice. Would she like something else?
She had half eaten some spring rolls which were cold and greasy and my dinner was inedible so we decided to leave and get a snack in the bar.
Next night we had a bar snack. Not brilliant but edible at least. ( The lady that runs the bar works very hard and is extremely helpful and pleasant. )
Tonight we ate in the hotel restaurant ( No alcohol served). Again my meal was inedible. I couldn’t cut through the steak it was so tough so I ended up having half my wife’s Burger which was just Ok.
Because there is no where else you can get food the hotel needs to greatly improve its standards in this respect. Dining is part of the holiday, particularly for us with a nice glass of wine or a beer. If we had known it was No alcohol in the dining room we would have booked elsewhere. As it is we are looking forward to moving on on Friday
