We came to stay at this hotel on 8/02/2020 one night only.
At first my husband reminded them about our booking and the extra bed a day before but the FO replied to him that she wasn't the one who made the reservation but will ask her teammates on it. The next day comes we check in and reminded the FO for the extra bed since that time we only keep our begs and went out for sightseeing.

Only we know when we're back to the hotel the extra bed is not ready yet! Called the HK and after few moments came a HK attendant to bring the extra bed. Very suprising, since my husband reminded the FO several times. How poor it is the communication between FO and HK department that time.

Before that, I paid the extra bed using a debit card but the atm terminal seems to be not working and have deducted my account twice but was credited back and the FO trainee that time(didn't know her name but her name tag says "trainee") insisted that I should pay by cash and I did.
When things get more exciting is when she notified the accounts department the matter and the accounts dept will only be crediting my payment by Monday 10/02/2020. What's more worst is I haven't get the refund as promised until I made this review and it will be one month in a week time now.

I have made my statement regards to my refund to your FO via whatsapp they were very helpful but the accounts department was never co-operative. I know it is only a small amount not hundreds nor thousands. I bet these amounts maybe will take years to be credited.

Please be more efficient and effective in handling small stuff like this in future. Things like this will create a bigger problem. And still hoping to get my refund. *crossed fingers*

We stayed here for one night whilst passing.

The private room was well-kept and afforded a good night of sleep.

It’s central location is a key feature, which made exploring the town easy.

Breakfast was varied enough, although a strong coffee would have been welcome.

spacious room.TV with four or five channels, mostly local.not enough power sockets to use both laptop and phone charging. Not much variety of food in cafe for dinner.
Food hygiene not up to the standard. During breakfast found fly feasting on jam jar