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genibre69
London, United Kingdom

An average place but terrible wifi

Review of Hotel Sandakan
3.0 of 5 bubblesReviewed 24 Feb 2024via mobile
Decent enough place for honestly, a pretty rubbish town. I’m annoyed at them for not answering a query on the hotels.com app, through which I booked. They answered an earlier query on the app though, so inconsistency seems to be the theme.

The hotel is at the edge of the small town centre, so it’s easily walkable. Big bonus in the room I stayed on the third floor… NO imam waking me thankfully, despite the hotel being next to the mosque. My room faced another block of flats rather than the street so maybe they had something to do with it?! Unfortunately you do hear the barking of dogs at night, as like everywhere in the country, the town has zero compassion for strays. 🤦🏽‍♀️

Room and bathroom were immaculately clean and there were heavy curtains. There is actually an English language channel on the old-school box television! No outlet next to the bed however, so inconvenient. And the wifi SUCKS, constantly turning on and off. So I just used my data plan. Better WiFi in that lobby and restaurant downstairs. Included breakfast wasn’t anything special: omelette or scrambled eggs with Malaysian 🇲🇾 savoury food (good mee- noodles- tho) but heavily meat-based unfortunately. Rubbish white bread offered on the buffet and only rice porridge.

Great water shower pressure and steady hot water. 💧 Weird in that my room was cleaned but no towel replaced?! They offer some small toiletries which is not environmentally friendly.

I really liked the bed and the pillows are but firm and thick which I loved. Also love two given per bed side. I do wish there was a top sheet though rather than just a duvet. The AC works too well then blasting on you, leaving you too cold but then it’s too warm when it’s turned off. A top sheet would solve this!

There is enough space in the room to include a mini-fridge.

Reception is warm and friendly and speaks very good English.
Date of stay: February 2024
Trip type: Travelled solo
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Reviewed 11 July 2023

This hotel is located centrally in downtown Sandakan so it is within walking distance to many shops and restaurants. What was nice was that there is a coin-operated laundry facility very close to the hotel. The hotel itself is very old and the rooms really showed its age, though it had AC and TV. Showers were functional with the flow of warm water very generous. They were trying to remodel some rooms so the hallways were noisy and busy. The staff there are super friendly and helpful. If you don't mind rooms that are very old at a central location, I would recommend this hotel.

Date of stay: June 2023
Trip type: Travelled with family
Thank JOLK_2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
senthil ilangovan, General Manager at Hotel Sandakan, responded to this reviewResponded 4 August 2023

Dear Jolk,
Greetings.
We are star rated hotel and NOT a BUDGET HOTEL. We are re-modeljng the room and our objectives is to give comfort to the guests. Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2023

We got this location on a cancellation by another hotel and couldn't have been more pleased. Our Junior Suite was spacious and comfortable. The buffet was excellent and dinner at the Chinese restaurant on 1st floor terrific. Not Halal certified (i.e.: Pork and liquor served here) we enjoyed the dim-sum brunch on Saturday. The evening entertainment left everyone happy with pictures to remember the performance. The owner is a fantastic host. Limited English programming on TV. A destination in itself.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank ruthandvern
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2023 via mobile

The Hotel Sandakan was one of the nicest hotels I had ever stayed at. The room was wonderful. The staff were very friendly. There are 2 restaurants that are both very good. One serves Dim Sum every day! The hotel is also easy to get to. I highly recommend it.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank H4350ITmichaeld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2022 via mobile

Hotel is old and tired once you get inside but staff are great and location is good and really convenient so it’s a trade off as to which you care most about.

Air conditioning in the room didn’t work but they did come quickly and improved it. Breakfast very basic but edible

Date of stay: July 2022
Trip type: Travelled with family
Thank 196nikkiw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
senthil ilangovan, General Manager at Hotel Sandakan, responded to this reviewResponded 2 October 2022

Dear Sir,
Greetings.
we maintain as classical as possible.
Thankjs

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Reviewed 8 July 2022 via mobile

Stopped here for lunch during a Borneo tour. Main dishes were self service and accompanying noodle dishes were cooked to your specifications. All the food was tasty and we'll cooked. Fresh fruit and salads were available and deserts were self service. Tea and coffee were included in the buffet price Staff were friendly and helpful.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank tazzat7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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