Situated in the heart of the city, Imperial Hotel is an ideal auberge for you to get around the city. Shopping complexes are easily accessible as they are within the walking distance. If your legs are sore or tired, hire a grab car instead. The fare is quite reasonable.More
Booking.com
Booking.com
Booking.com
I was not staying at the hotel but went to the hotel for my wife's birthday dinner. I ordered Lamb Shank which was dry. My wife ordered Herbal Barramundi Fish and my daughter ordered Grilled Barramundi Fish. Both order came late (I had finished my food). We were only then told that the kitchen cannot serve the Herbal Barramundi Fish which my wife ordered. They replaced it with Grilled Barramundi Fish without asking us. As a whole, the mashed potatoes were cold, lamb shank was dry, food was very slow, food was changed without asking customer, A BAD NIGHT IT TURNED OUT TO BE!!!!!!!
Mr. Fadillah63,
Please accept my sincerest apologies for your experience at our Imperial Restaurant. Your experience certainly does not reflect our service standards as we strive to provide all our guests with exceptional quality, value and service. The incident was reported to Management and we have taken corrective measures to ensure it does not happen again. Again, my apologies for not meeting your expectations on a special occasion and we hope you will give us an opportunity to serve you again, with a more positive and memorable outcome.
Regards,
Ridley Chen
Operations Manager
This time i had the opportunity to check into old wing. The in room looks although slightly 90s but everything works fine. Cool air cond, firm mattress, very large living space, bright tall windows. Took the lift straight down to hypermarket level, very convenient. Room service taste quite good to me...except for the breakfast. Lunch & dinner was okay.
Dear Ayla_Kosmonova,
Thank you for choosing Imperial Hotel Miri. I am glad that you enjoyed your stay with us and despite the outdated, decor, the room was still acceptable to you. There were plans to renovated our hotel rooms this year but unfortunately, due to the pandemic, we have had to postponed those plans. In the meantime, we will focus on customer service and making the best of the current situation. Our F & B have also had to compromise and your positive comment on lunch and dinner is noted. I will look into ways to ensure our breakfast service and quality is improved.
I appreciate you taking the time to leave us a review. We look forward to welcoming you back again in the future, and please do not hesitate to contact me should I be of any assistance on your return. Thanks again and have a great day!
Regards,
Ridley Chen
Operations Manager
Can you atleast do another aircond controller near the bed area. It will be an ease for guests to change the temperature. Its pretty tiresome to get up and walk to the controller to change temperature if its too cold or hot when lie down on the bed. I booked through agoda and request a lot such as high floor room, bath tub, sea view. Im surprised that they actually gave what i requested. Its a good stay. The toilet was clean.
Dear lessvitamingurl,
Thank you for choosing Imperial Hotel Miri. We are glad you enjoyed your stay with us and that your requests were met. We always strive to make our guests feel at home when they stay with us and to ensure such is the case, we will do our best to meet your requests and expectations. Your comment regarding the air condition is noted, our rooms are set up based on 4 star hotel standards, hence all lighting and air conditioning controls are located at the door. We apologize for the inconvenience.
Thank you again for staying with us, we look forward to serving you again. Have a great day!
Regards,
Ridley Chen
Operations Manager
Comfortable and relax stay with clean and tidy room despite wide range of superb breakfast. Staff are friendly and helpful attentive. Facilities like swimming pool and gymnastics is part of the thing must try.
Dear simonbjn72,
Thank you for choosing Imperial Hotel Miri. I am glad you had a pleasant stay with us and that our breakfast and facilities were up to your expectations. I also appreciate you taking the time to leave us with such a positive review and the comments about staff friendliness and attentiveness will be conveyed to them. Thank you again for staying with us, we look forward to serving you again in the future. Have a great weekend!
Regards,
Ridley Chen
Operations Manager
Imperial is located centrally within Miri Town, close walking to River front, Bintang Mall is just 5 minutes away. Not to mention hotel has Imperial Mall both old and new.
Rooms are clean and mattress comfy. Only fly in ointment was when first got in room, previously some one had sneaked in a few smokes as stale cigarette smell permeates. Had room service to spray, was better.
Dear Wolv3rin3,
Thank you for choosing Imperial Hotel Miri. We appreciate you taking the time to provide us with a review. We have smoking and non-smoking rooms, sorry for the discomfort of stale cigarettes, especially if you had requested for a non-smoking room.Hopefully our housekeeping team responded promptly to your request. Thank you again for staying with us and we look forward to serving you again. Have a great day!!!
Regards,
Ridley Chen
Operations Manager
