Dear valued guest,
Thank you for choosing Jinhold Hotel & Serviced Apartment, & thank you for your insightful feedback. We are so sorry to hear about your recent experience with us.The window shuttles might not be locked properly, resulting to the said incident.It is usually locked manually for our guest safety purposes, and perhaps in this rare circumstances, that the shuttles are not being properly attended to.
We will definitely look into the highlighted matter, and will continue to strive to put forward the best experience, in Jinhold.
We apologize once again, and we look forward to welcoming you again soon.