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“Hotel with a very nice long beach but service needs improvement”

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Resorts World Kijal
Ranked #1 of 1 Hotels in Kijal
Reviewed 1 October 2017

The hotel has a very nice long beach. Our grandkids enjoyed playing on the beach and the swimming pool.
We booked two rooms. At check in (The time was late evening after a long driving from Kuala Lumpur), the bathroom of one of them was dirty. We asked for changing the room but the other room offered to us had a lot of ants. They send the housekeeper to clean the bathroom and we had to wait for a while.
Regarding breakfast, the restaurant was crowded and they were very very slow in refilling the empty plates in the buffet. The waiters and servers were overloaded and don't remove used plates and not responding to our requests. Management should take care of that by provided more stuff or by giving bonus to the existing to accept the hard-work with a smile.
Many facilities are out of order like the Pizzeria and the Spa.
The hotel can be much better by improving the staff performance.

Room Tip: sea view rooms in high floors have nice view
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  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank tabbasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickMah, Social Media Team at Resorts World Kijal, responded to this reviewResponded 17 October 2017

Dear tabbasy,

Thank you for taking time to share with us your feedback and we are very happy to hear you find our long beach very nice

Please accept our sincere apologies in regards to the bathroom condition and the service standards of the restaurant. Our freshly baked pizza is available for room service delivery and in kampong restaurant.

As for the types of massages we provide in house please kindly approach the golf counter for more info.

Meanwhile we will look into the matter and ensure improvement is made in all aspects of our services.

We hope you will provide us another opportunity to reaffirm our services in the future.

With renewed apologies,
Nick Mah



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13 - 17 of 340 reviews

Reviewed 21 September 2017

We stayed for 1 night at Resorts World Kijal following my husband for business trip. Since we arrived very early in the morning, we asked the receptionist if we could check in early. They checked for any available room and we were given our room keys short after. The room was basic with sufficient space. The view was amazing! Our room was facing the beach. It was really calming having such view. The hotel has quite a big sized swimming pool. Our kids really loved the kids pool very much. They had a sort of mini playground at the kids pool. We spent the whole morning in the pool. They also had a giant sized chess for us to play. The private beach was also nice. It was clean and there were daybeds provided along the beach. Breakfast the next morning was ok. It had all the basic breakfast menu with choices of western and malay dishes,fruits, etc.Overall it was a pleasant stay for us.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MrsVacation83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Made a quick 3days 2 nights stay. Check in was fast just the personnel whom managed the booking did not cross check that i requested twin bed; hence; they assigned another room during check in. Got the room on level 2. Not much of view at all. Room was decent. Toilet was fine and the air cond was cold enough.

Had breakfast during the 2 nights stay; overall breakfast spread was decent and tasted ok.

The beach is ok too still clean when I first visited few years back (can see from my initial review).

Overall; i feel there are improvement can be made; especially for returning guest and also staff need to be more friendly and attentive.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank TSI_DSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickMah, Social Media Team at Resorts World Kijal, responded to this reviewResponded 26 September 2017

Dear TSI_DSG,

Thank you for taking time to share with us your feedback and we apologise for the discomfort you encountered in the front office.

Have we been made aware of your feedback at the hotel, we would be more than happy to change the room for you.

Once again we do apologise for not meeting your expectations on this occasion and we will share your feedback with the team to improve.

We hope you will provide us another opportunity to reaffirm our services in the future.

With renewed apologies,
Nick Mah


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Reviewed 7 September 2017 via mobile

With all the hustle and bustle volunteering for the 29th Sea Games, all it takes is a short escape to Kijal for a relaxing and peaceful sea side view. The ambience of the Resort is just great for a quick gateway. But sadly the amenities and Buffet have been down size. The pizzeria and evening Hi-Tea is no longer available. What's keep me returning there is the ease of not needing to leave the Resort at all. Do hope all this basic amenities could once again be reintroduced soon.

Stayed: September 2017, travelled with family
Thank lykim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

The hotel is a monstrosity but seemed very unoccupied. Rooms are okay but a little dated and need much refreshing. Food and service inside is very average from such a renowned hotel group. Only plus was the beach and the restaurant there which is only open after 4pm by the way and is the only place selling beer in the resort.

Stayed: August 2017, travelled on business
Thank danta83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NickMah, Social Media Team at Resorts World Kijal, responded to this reviewResponded 11 September 2017

Dear danta83,

Thank you for taking time to share your feedback on this platform.

We are very sorry to hear we were not able to meet your expectations during your recent visit.

Concerning the food and service we generally received good feedback on TripAdvisor however every feedback to us are important and we will work with the team to improve further.

We hope you will provide us another opportunity to reaffirm our services in the future

With renewed apologies,
Nick Mah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Resorts World Kijal

Address: Jalan Kemaman-Dungun, Kijal 24100, Malaysia (Formerly Awana Kijal Resort)
Region: Malaysia > Terengganu > Kemaman District > Kijal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Kijal
Price Range: RM 238 - RM 409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Resorts World Kijal 4*
Number of rooms: 340
Official Description (provided by the hotel):
Take your family on an East Coast adventure, and experience Malaysia’s heritage traditions that you would otherwise only seen and heard about. Immerse yourself with your family on a journey filled with exotic cuisines, historical architectures and the beautiful 7.6km stretch of white sand beach while being surrounded by the tranquil ambience away from the usual daily pressure of work. Make your family bonding fun and memorable. ... more   less 
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Also Known As:
Awana Kijal Hotel Kijal
Awana Hotel Kijal
Resorts World Kijal Terengganu

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