1. We had a great time on the boat, the snorkelling trip, and the view was amazing. We checked in on Thursday, and we felt like having the resort to our own. The resort became busier on Friday & Saturday.
2. Booking, checking in & out was quick and hassle-free.
3. The resort is near to the jetty; therefore, we did not have to walk very far.
4. The quality of the food was above average. Foods were cooked deliciously. The buffet choice was plenty, considering the COVID-19 pandemic.
5. The resort facilities, however, could use several improvements:
1. The room should be maintained regularly. The management cannot depend on complaints from the guests alone. Have a regular inspection and repair program.
2. Housekeeping is basic. Toiletries (shampoo) still contains Methylparaben.
3. The bathroom is huge, it should have a physical separation between the shower area 7 the toilet to avoid the bathroom floor from getting wet.
4. The hot water is only available during the day when solar power is abundant.
5. There were no TV channels. After some troubleshooting, we still got no TV, and we were advised to change our suite. At the new suite, we still got no TV. Then the staff at the Reception explained that the antenna was struck by lightning. The staff could have been truthful in the first place.
6. We noticed some rubbish was left at a spot without proper disposal....1. We had a great time on the boat, the snorkelling trip, and the view was amazing. We checked in on Thursday, and we felt like having the resort to our own. The resort became busier on Friday & Saturday.
2. Booking, checking in & out was quick and hassle-free.
3. The resort is near to the jetty; therefore, we did not have to walk very far.
4. The quality of the food was above average. Foods were cooked deliciously. The buffet choice was plenty, considering the COVID-19 pandemic.
5. The resort facilities, however, could use several improvements:
1. The room should be maintained regularly. The management cannot depend on complaints from the guests alone. Have a regular inspection and repair program.
2. Housekeeping is basic. Toiletries (shampoo) still contains Methylparaben.
3. The bathroom is huge, it should have a physical separation between the shower area 7 the toilet to avoid the bathroom floor from getting wet.
4. The hot water is only available during the day when solar power is abundant.
5. There were no TV channels. After some troubleshooting, we still got no TV, and we were advised to change our suite. At the new suite, we still got no TV. Then the staff at the Reception explained that the antenna was struck by lightning. The staff could have been truthful in the first place.
6. We noticed some rubbish was left at a spot without proper disposal. We also saw a giant lizard rummaging the trash. This poses a health & safety hazard.
6. Compliance to COVID-19 SOP:
1. No temperature screening equipment.
2. Staffs were not wearing face masks/face shields at any time we were there.
3. No movement control/physical distancing during the breakfast buffet. The staff must take proactive controls; they cannot depend on the guests because they were hungry.
This resort is a best-seller, but please proceed with caution.More
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