Lovely room, great amenities, nice beach etc. Yeah, we had an amazing and unforgettable stay. But another thing about this place that deserves an award is the people. From office HQ to jetty and hotel staff, they were very friendly and accommodating. And oh, the food's fantastic, too -- especially the BBQ!

We had a couple of nights stay in bubu with family and friends. Firstly, we were given the impression the villas were in the same vicinity as the rooms, we wanted to stay in the villas therefor agreed to the over 1200rm charge per night but were then told we couldnt stay in the villa as we had one extra child and the villas were not able to accommodate 2 children. Bubu then recommended we stayed at their only other room thst would have 2 double beds. When we arrived, we not only realised the villas and the rooms were divided by other resorts but that our accomodations were a tiny little room w 2 double beds. The beach in front of them was lined with boats and they then tell us only a couple of metres were pte and past that reaching the waters were public property and that we cannot leave out things as anyone has the right to take them.. That was appalling,for such a price. We ended up taking boats out practically daily during the day to tuna maya to enjoy the private beach! One good thing though was that bubu's stretch is much more lively in the evenings with various places you can go to for a cocktail or 2..

I must say though having tried most of the food in both perhentian islands, the food at Bubu is the best! Unfortunately the service system is appalling. Several times our order was sent to the wrong table or simply forgotten. Once our 10 yr old ordered steak and nearly 2 hrs later they came back to say there's no more steak available. After much stink from us parents the steak materialised within seconds. We also encountered an issue with our drinks order during cocktail hour, my friend who ordered 30mins before never got her drink while another friend who just ordered had hers within 30seconds. The excuse was one friend had ordered from the waiter whole the other ordered directly to the bartender.. Shouldnt there be a system in placed? Or is it a case of which customer you prefer to serve? I found the excuse ridiculous.

Another ridiculous situation happened when at dinner time they tried to get me to pay for a breakfast drinks consumption which i calmly said i will check with my hubby first, strangely the same bartendar girl pointed fingers at my daughter, screaming at my 10 yr old and claimed she was the one who she served a can of coke to! My daughter hates coke and chocolates. I asked the manager to see the cameras. And at the same time my hubby came and told me he was the one who had the coke served to him by one of the waiters,therefor the accusation towards my 10 yr old was an appalling lie from an adult. It was horrifying for her sitting there 4 people screaming at her when clearly it wasnt true. And all over 1 can of coke! The manager was swift an agreed to apologise to my daughter. I felt that the staff do not have a clue because they possibly do not have a system implemented..most of all im shocked with the integrity of that bartendar.

The cleanliness is fine except i dont understand why they wont change the sandy drippy wet bath mats daily.. At that kind of price we could have stayed in club med or an actual 5 star lux resort with clean towels and linen, we understand that you are trying to cut costs and be sustainable but then it should be reflected on the price and service and not be subjected to this horrifying experience! Perhaps next time have a tap and towel at the door of the room. I can understand if your rooms only costs 200rm or so bit i dont expect paying thi kind of money and getting sub par conditions!

I have never ever given anyone a negstive feed back on trip advisor! Never thought i would have to for a 5 star hotel!!