Upon arrival, we need to walk from the jetty to the bus, the bus is not well maintained and a lot of hazard like faulty seat and floor. Upon arriving at the reception, i am given only 1 key instead of 2 keys for 2 room. I need to go back to reception, then i discovered i am only given a single meal voucher instead of 2 for 2 rooms. The receptionist never explain properly and looked incapable of providing a good service, and the other receptionist is really trying hard not to smile like its so expensive. The meal at the restaurant apparently are not buffet as compared to my booking, its ala carte and the taste is only so-so. Luckily the staff there are friendly. We took shuttle to our room because its quite far from the main lobby area, at this point we already discovered that the hotel is far from the beach and to go to the beach we need to take a bus, then need to walk through the jungle for 30 minutes before reaching the shore which is ridiculous. All of these info were not advised in advance. So i ended up paying a taxi van to go to the shore and back to hotel costing me extra RM60 total. Back to the hotel, during dinner, the restaurant staff spilled cold water on me, apologize but instead of giving me a towel she then ignores me and wipe the table. She gave me tissue only when asked. For the dinner menu, we were given an uncooked chicken (chicken chop), asked for recooked, still tasted bad, restaurant offered a replacement meal but this should not happened in a Berjaya standard hotel. For the room, 1 of the room had a faulty fan and another faulty door lock. Proving that this hotel is not well maintained and the management does not bother to maintain it to a Berjaya standard. I booked for 2 night, paid in advance, but i could not bear my Redang Holiday with my family goes to waste, so i checked out the next morning and transferred to another resort which proves to be 1 of the best decision ever. I really am unsure whether my review will be taken seriously or not because talking to the local at the public beach and sharing my experience, the said they heard stories about experiences like these a lot and Berjaya management actually do not bother with improving, they just open the hotel to scam poor souls like myself who book without full checking the reviews at sites like tripadvisor. will be the 1st and last time at Redang Island Resort and maybe Berjaya hotel chain as a whole.

Don´t listen to all the haters here. The place is actually very nice. Yes it is not a five star luxury resort, but come on... you are on island in south east Asia.
The chalets are big enough, a/c is working and all is clean. The bathroom is a bit basic and water pressure is not great but it is nothing I would consider a fatal flaw.
The most important thing for me was, that you have a really calm environment, possibility to take a free shuttle on beautiful public beach and right below the hotel in the jetty is totaly awesome Thai restaurant D´Kiara where you simply have to eat.
The staff is friendly and happy to help you with anything you need.
One tip - bring your own alcohol if you want to. It is nearly impossible to get some on the island :-)

I had high hopes going to Redang Island Resort. but it was a major let down. The rooms are not well maintained. And it was a long "hike" to the lobby and they don't have a properly scheduled transportation services for the guests. I pity those who were in wheelchairs and elderly who opted for this resort, and placed at the far end, because it was a long walk, and the place is not differently abled friendly.

They also don't provide transportation services to the nearby restaurants. They should consider an hourly service to the guests with a few identified stops so the guests could enjoy the view of the kampung (village) and the company of the friendly locals.

They provided only transport to the public beach at 5:30 pm, and a pick up at 7 pm. Little that we know we were to walk an additional 30 minutes to the beach, so that only left us with about 1/2 hour or so at the beach. Which sucks.

The room could be beautiful, but they don't seem to care about the rooms. My friend's room didn't have a working AC. The shower head seems loose and I was scared to death everytime I took the shower, I was afraid it could drop on me when showering.

The pool was nice, but there weren't any towels provided. So we had to walk in our wet suits back to the rooms (15 minutes walk)

They forgot to take one of our luggage out when sending us to the jetty, and they refused to send it because the van was not full, almost causing my friends take another ferry. They managed to convince the ferry operator to wait for them an extra 10 minutes because we were already inside.

Lucky for me the company I was with was a fun one. Otherwise the experience would have been really bad. They should take care of the resort, because it gives a different experience while in Redang Island. I love that it's on top of the hill and gives that beautiful view of the sea and marine park. And I love that it has fir trees along the way to the rooms. I don't mind the walks at night but they should consider regular transport provided within the compound at least so we could enjoy the facilities better.

Would I go again? Maybe never.
Would I recommend it? Perhaps not.