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stuffmatters
Kuala Lumpur, Malaysia

Very Faded Glory. Ok for short stay.

3.0 of 5 bubblesReviewed 25 Jul 2023via mobile
Redang Island resort was one of the first resorts in Redang and has a great view on the hill overlooking the main harbour / port. Whilst not directly on the beach it does offer morning snorkel trips (10am to 1) and an evening transfer to long beach for dinner options (6-10pm), both of which should be taken up since the highlight of Redang is its snorkelling and beach vibe.

Dinner at RIR was not great with an uncooked fish and chips (also missing the lemon noted in the menu as there was none in stock) whilst the beef burger was not great. Maintainace is clearly an ongoing issue with the room having problems with its shower & hot water whilst the pool was not fit for swimming (irrespective of the snake we saw both mornings by the loungers!).

On the more positive side the transfers were well managed whilst the staff were keen to help albeit constrained by what they could actually do

Rooms on the sea side are significantly better than the forest side given views and light.

Rating is a generous average (3stars) but it deserves better than poor (2stars)
Date of stay: July 2023
Trip type: Travelled as a couple
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8 - 13 of 227 reviews
Reviewed 23 July 2023

The food selection is very limited and tasted horrible. There is no hot water in the shower and it is just overall uncomfortable staying here. There is only one transport to long beach at 6 pm and can only go back at 10 pm. I feel like I am living in survival mode. What was supposed to be a relaxing trip was very dissapointing.

Room tip: Don’t go here. Just go for the package deals in long beach. It is way better, relaxing and more convenient. There is actual food there.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dream30528439632
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2023

Although this is an ageing hotel (previously Berjaya Redang), for me it's adequate. Location wise, very strategic. Near to the Kampung Jetty, with all amenities nearby. Guests have a choice to dine at the nearby village. Staffs are extremely helpful and courteous. Kudos to Berjaya which employs mostly Redang locals to work in the resort. Really nice to stroll the jetty area and mingle with Redang folks. Chartered a boat for our family to go for snorkeling and it's worth every penny (5 hours). Just a note to Berjaya Group, even though a new baby and profit-making is there (Taaras Beach Resort), in my opinion it is still worth to maintain and upgrade Redang Island Resort.Breakfast could be improved by having egg counter. Overall it was an pleasant stay.

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank HdeeMR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2019

Stay here for 3D2N with my friends.

This resort separated from the hectic side of the island. It is peaceful and calming. The surrounding was quiet. located on the hill. There is a secluded beach down the hill, can be visit by going down the stairs.

Room was clean. Bed sheet clean and nicely done.
The staff was nice and helpful. They help arrange for the activity package & massage for us.

The resort was pretty busy, especially at breakfast.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Lulu_21xx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheTaarasRedang, Public Relations Manager at Redang Island Resort, responded to this reviewResponded 10 October 2019

Dear Lulu_21xx,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Maya Kaur
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2019

Upon arrival, we need to walk from the jetty to the bus, the bus is not well maintained and a lot of hazard like faulty seat and floor. Upon arriving at the reception, i am given only 1 key instead of 2 keys for 2 room. I need to go back to reception, then i discovered i am only given a single meal voucher instead of 2 for 2 rooms. The receptionist never explain properly and looked incapable of providing a good service, and the other receptionist is really trying hard not to smile like its so expensive. The meal at the restaurant apparently are not buffet as compared to my booking, its ala carte and the taste is only so-so. Luckily the staff there are friendly. We took shuttle to our room because its quite far from the main lobby area, at this point we already discovered that the hotel is far from the beach and to go to the beach we need to take a bus, then need to walk through the jungle for 30 minutes before reaching the shore which is ridiculous. All of these info were not advised in advance. So i ended up paying a taxi van to go to the shore and back to hotel costing me extra RM60 total. Back to the hotel, during dinner, the restaurant staff spilled cold water on me, apologize but instead of giving me a towel she then ignores me and wipe the table. She gave me tissue only when asked. For the dinner menu, we were given an uncooked chicken (chicken chop), asked for recooked, still tasted bad, restaurant offered a replacement meal but this should not happened in a Berjaya standard hotel. For the room, 1 of the room had a faulty fan and another faulty door lock. Proving that this hotel is not well maintained and the management does not bother to maintain it to a Berjaya standard. I booked for 2 night, paid in advance, but i could not bear my Redang Holiday with my family goes to waste, so i checked out the next morning and transferred to another resort which proves to be 1 of the best decision ever. I really am unsure whether my review will be taken seriously or not because talking to the local at the public beach and sharing my experience, the said they heard stories about experiences like these a lot and Berjaya management actually do not bother with improving, they just open the hotel to scam poor souls like myself who book without full checking the reviews at sites like tripadvisor. will be the 1st and last time at Redang Island Resort and maybe Berjaya hotel chain as a whole.

Room tip: Just avoid this hotel
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Akmal8484
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheTaarasRedang, Public Relations Manager at Redang Island Resort, responded to this reviewResponded 10 October 2019

Dear Akmal8484,

Thank you for taking the time to share your feedback. We are very sorry to hear of your unpleasant experience during your stay with us. We assure you this is not our usual standard and we take this matter very seriously. We have shared your feedback with the department in-charge for their attention and further improvements. Nevertheless, we hope to welcome you back to our hotel again.

Sincerely,
Maya Kaur
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019

Don´t listen to all the haters here. The place is actually very nice. Yes it is not a five star luxury resort, but come on... you are on island in south east Asia.
The chalets are big enough, a/c is working and all is clean. The bathroom is a bit basic and water pressure is not great but it is nothing I would consider a fatal flaw.
The most important thing for me was, that you have a really calm environment, possibility to take a free shuttle on beautiful public beach and right below the hotel in the jetty is totaly awesome Thai restaurant D´Kiara where you simply have to eat.
The staff is friendly and happy to help you with anything you need.
One tip - bring your own alcohol if you want to. It is nearly impossible to get some on the island :-)

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Jirka_Kotek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheTaarasRedang, Public Relations Manager at Redang Island Resort, responded to this reviewResponded 10 October 2019

Dear Jirka_Kotek,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Maya Kaur
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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