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SUMAQ Machu Picchu Hotel
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Reviews (1,954)
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All reviewscevichethe busthe rivercooking classmachu picchuwelcome drinkbeautiful hotelstar hotelpisco soursthe hotel staffcourse dinnerbreakfast and dinneri highly recommend this hotelbeautiful roomincluded dinnerroom ratesacred valley
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Reviewed 12 December 2012 via mobile

Stayed in sumaq for 1 night during a visit to Machu Picchu. Hotel is fine, no major problems, however, do not expect much for the price. It's a little rough around the edges, and certainly not the most peaceful location, but in terms of access to Machu Picchu busses, it's excellent. Food in restaurant was superb.

  • Stayed: December 2012
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1  Thank GoldenBullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 13 December 2012

thank you very much for your comment about our hotel and our food, regarding your comment on the buses unfortunately all buses pass by the hotel because it is the only route to Machu Picchu but the advantage we have as Hotel is that most of our guests can boarding the buses to Machu PIcchu in front of our main entry so they avoid long lines at the bus station, but thank you very much for leaving your comments

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Reviewed 11 December 2012

The rooms and facilities are all good. I think what makes this place is excellent, personal and caring service from the staff.
It is located at the edge of town with lovely river view and just five minutes from the center.

Stayed: December 2012, travelled with friends
Thank ccontact88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 12 December 2012

Thank you for your preference in Sumaq Machu Picchu Hotel and for your comments on our services. We are really glad for your experience with us. .
Indeep, really hope that you had a great time with us and do look forward or hosting you in the next future.
Sincerely

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Reviewed 7 December 2012

The staff was excellent, from the time we arrived and the porter met us at the train station to the time we left. They were very attentive and handled all of the details of our trip to Machu Picchu. It was a nice treat not to have to stand in line waiting for the bus to mp since it stops at the hotel. The room was very comfortable and the view of the river was incredible.The hotel is a nice distance from the hustle and bustle of Aguascalientes.

  • Stayed: November 2012, travelled as a couple
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1  Thank Gustabo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 7 December 2012

Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,

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Reviewed 6 December 2012

There is no better way to visit Machu Picchu than to stay at SUMAQ. The hotel is beautiful and located next to the river sou you wake up it's magnificent view. The hotel crew's attention was exceptional! they took care of our every need with the best disposition... It really made our stay so perfect. If you are really planning to go, take the time to schedule your visit with their trip expert - via chat on their website-, I'm soooo happy I did it it makes a HUGE DIFFERENCE, they will help you figure out the best schedule to get there and then to explore the site, they got us an exceptionally good guide and helped us get all the tickets in advance (BTW not doing so is a BIG HEADACHE). Also... remember thet Machu Picchu town doesn't allow cars, so the hotel provides the service of getting the bus to Machu Picchu right to the door of the hotel... everywhere else you would have to walk to the tow and stay in line to catch that same bus.

Thank you, it would have not been the same without your advise and hospitality...

BTW... the restaurant is FANTASTIC

Room Tip: Rooms overlooking the river
  • Stayed: December 2012, travelled as a couple
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2  Thank kbarany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 8 December 2012

Thank you for choosing Sumaq Machu Picchu Hotel

Really glad to realize that you had a wonderful experience while in our hotel, the only five star of Machu Picchu Town. Thank you for your comments on your experience. We are very happy you enjoyed it.
Also, we are very proud of our staff, all of them are very friendly.

Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time.

Best regards,

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Reviewed 6 December 2012

This hotel really provides one with the 5 star experience from the minute you step off the train! Someone is there to take your cases to the hotel whilst you do whatever you want; their check-in is really the personal touch and your cases are in the room when you go up.
We had a beautiful corner room overlooking the Urubamba river and the mountains. It was very spacious, had 2 extremely comfortable beds and an excellent bathroom. Despite overlooking the road to Machu Picchu it was extremely quiet.
The meal we had there was very nice and they had a comprehensive menu and wine list.
The breakfast was available from 5am which was ideal for our early start on our second visit to Machu Picchu.
Our cases were also taken to the station for us to collect on our return trip to Cusco, meaning we didn't have to pick them up from the hotel.
All in all a 5 star experience throughout! This is THE place to stay in Aguascalientes!

  • Stayed: November 2012, travelled as a couple
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1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this reviewResponded 8 December 2012

Thank you for your preference in Sumaq Machu Picchu Hotel. Thank you for considering SUMAQ with your 5 points.
Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa. Then when they arrive at Sumaq, we give them a welcome drink with and a delicious snack.
We are really glad for your experience with us. We do appreciate your words on your room, we are very sure that you enjoyed your peaceful view to the Vilcanota River.
We are trained into exceeding each of our guests´ expectations.
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely

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