We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One of the most beautiful hotels in the world”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Heritance Kandalama
Ranked #2 of 16 Hotels in Dambulla
Certificate of Excellence
Reviewed 6 June 2015 via mobile

Infinity pool overlooks a beautiful lake with lush landscape. You must have a driver to get to and from the location (cannot walk in and out), but you feel like you are all alone in paradise.

The hotel is built into the side of a hill and is blended with the beautiful environment.

Rooms and staff are top notch

Stayed: June 2015, travelled as a couple
2  Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yohan A, Assistant Manager - Online Reputation at Heritance Kandalama, responded to this reviewResponded 11 June 2015

Dear Valued Guest,

Thank you for selecting Heritance Kandalama as your preferred accommodation partner in the heart of Sri Lanka's cultural triangle. It was indeed a great pleasure having you with us at Heritance Kandalama and we sincerely thank you for providing us the opportunity to be at your service.

We are much obliged by the sincere compliments and positive endorsements you've granted to our hotel specifically regarding it's unique theme of eco-friendly sustainable approach. We are glad that you've found the overall facilities and services provided by the hotel to be much enjoyable and that they've contributed in making your stay an indeed memorable experience.

We certainly hope that you'd grant us another opportunity to be at your service in your next visit to Sri Lanka. Be sure to keep us informed regarding your holiday plans so that we could be prepared to armly welcome you back at our unique paradise!

Yours sincerely,
Priyan Wijerathne,
General Manager, Heritance Kandalama

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,667)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,312 - 1,316 of 3,667 reviews

Reviewed 5 June 2015

This is one of the most beautiful hotels I have ever been to. Although it is not a new one but the rooms are very clean and the location of the hotel is amazing to enjoy the mother nature, go for an elephant ride or just chill !!! It is far from the airport but in Sri Lanka you don't get bored while in the car because all what you see is green. This hotel has very nice restaurants, for breakfast and dinner we would go for the fantastic buffet it is so delicious, cheap and have variety of food from different cuisines. We didn't have the chance with my friends to enjoy the spa but the swimming pool, facilities and surroundings were just amazing. The view from the bathroom was directly facing the forest, I can't explain more.

The only downside (was not a big issue with me) is that you might find instincts, bugs outside your room or maybe very few inside the rooms, this is because of the location, the hotel is like built within a mountain or something like that

Room Tip: rooms facing the lake are great
See more room tips
  • Stayed: October 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Mohammed_Yateem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yohan A, Assistant Manager - Online Reputation at Heritance Kandalama, responded to this reviewResponded 8 June 2015

Dear Valued Guest,

Thank you for your much appreciated preference given in selecting Heritance Kandalama as your holiday getaway destination and for the time devoted in posting a valuable feedback on Trip Advisor.

Serving you during your stay with us has been a delightful experience and we thank you providing us the opportunity to do so. It is indeed pleasing for us to hear all your positive endorsement regarding the overall facilities and the services that the hotel had to offer during your stay with us. We sincerely hope that you will continue to patronize Heritance Kandalama for the unique offerings which the hotel has always been renowned for.

Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back.

Yours sincerely,
Priyan Wijerathne,
General Manager, Heritance Kandalama

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2015

This is an amazing hotel located on a forest reserve. Once you go to the hotel, you will feel very close to nature.
This is a very romantic hotel which can offer you plenty of romance, privacy and amazing view of the nature. The hotel rooms are very luxurious and have all the modern amenities.
This hotel is located at a remote location away from all the hustle and bustle of the modern cities. Best place to relax and unwind from the city life.

The hotel guests have plenty of things to do such as nature walks, swim or just sit down and relax.

This hotel provides a number of pools to swim in. It has multiple pools with amazing views of the sunset and nature. They are very large pools with water just right for swimming.

The hotel offers some of the amazing views and an amazing place to sit down and watch the sunset and enjoy mother nature.

The restaurant offers a wide selection of food, both Sri Lankan and Western. When you go to a meal, you will be tempted to try out everything they offer, but you will not be able to as the selection is huge.. You are guaranteed to be stuffed once you finish your meal.

This hotel also provides you with good customer service and they really take care their guests.

We do not know if it offers Wi Fi or not as we went there to relax and to get away from work. I took my laptop thinking that i would catch up on some work. But once we got there, i did not feel like doing any work as this hotel is very relaxing.

This was the second time we stayed at the hotel after our honeymoon. It still offers an amazing environment to relax and unwind.

Anyone who stays at this hotel once will definitely comeback again and again..

I can definitely recommend this hotel to anyone and anyone who stays in this hotel will tell you the same.

  • Stayed: May 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank wscooby77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yohan A, Assistant Manager - Online Reputation at Heritance Kandalama, responded to this reviewResponded 8 June 2015

Dear Valued Guest,

Thank you for your much appreciated preference given in selecting Heritance Kandalama as your accommodation partner in the cultural triangle of Sri Lanka. Also, thank you for the time devoted in posting an insightful review on Trip Advisor following your stay with us.

It is indeed pleasing for us to hear all your positive endorsement regarding the overall facilities and the services that the hotel had to offer during your stay with us. We are delighted to note that you have much enjoyed specifically the unique ambiance setting of the hotel along with the culinary experience and the attentiveness of our staff in rendering their service to you.

Serving you during your stay with us has been a delightful experience and we thank you for providing us the opportunity to do so. We certainly hope you will continue to patronize Heritance Kandalama for the unique offerings that the hotel has been renowned over the years. Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back.

Yours sincerely,
Priyan Wijerathne,
General Manager, Heritance Kandalama

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2015

Firstly, let's get one thing straight... This hotel has an outstanding setting, the facilities are wonderful and the service is impeccable.

However, and has been stated by others, the rooms in this hotel are tired and are in need of modernisation. Our first room had stains in the toilets and on the curtains so we asked to move to another room. The new room's air conditioning broke down at 2.30am so we were forced to contact maintenance and this was resolved within an hour but obviously disrupted sleep. We were assured that this would be investigated the following day to prevent a recurrence, however it broke down again the following afternoon. The management offered to put us in the suite to ensure it wouldn't break down again in the middle of the night but it was obviously very inconvenient. Furthermore, the cold water didn't work in our room and we were forced to contact maintenance for this as well.

The food in the hotel also needs modernising - huge buffets of food are no longer fashionable - a few menu options would be much better. We ate in the a la carte restaurant on one night, the rice and curry had come from the buffet downstairs and was not made fresh. We opted to eat in the poolside bar for the remainder of our stay to avoid returning to this.

Overall, this is a lovely hotel, with a few changes, it could be returned to an excellent hotel.

  • Stayed: May 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank agaf123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yohan A, Manager at Heritance Kandalama, responded to this reviewResponded 21 September 2015

Dear Valued Guest,

Greetings from Heritance Kandalama!

Thank you very much for selecting our hotel for your valuable stay & for the feedback provided following the same.

We are really pleased to hear your appreciation on our hotel’s outstanding setting, the wonderful facilities and the flawless service. It is indeed our pleasure to serve and cater to our beloved guests.

Your comments and the observations on some of the facilities are highly appreciated and we are truly grateful for the time you have spent to bring them to our attention. We will definitely take necessary remedial actions to overcome the short comings you have mentioned in order to better improve our facilities.

With the refurbishments planned for next year we are sure to solve the issues regarding the room facilities. We have taken in to consideration your comments regarding the food and the restaurant and will have changes for continual improvements of our services.

Serving you during your stay with us has been a delightful experience and we thank you for providing us the opportunity to do so. We look forward in welcoming you at our hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2015

An absolutely gorgeous hotel that caters into all the needs of travelers. The staff is extremely nice and the food is delicious with a great variety. Would be a perfect destination for honey moon couples and would highly recommend this hotel.

Room Tip: Best Views
See more room tips
  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chiranthi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yohan A, Assistant Manager - Online Reputation at Heritance Kandalama, responded to this reviewResponded 8 June 2015

Dear Valued Guest,

Thank you for selecting Heritance Kandalama as your preferred accommodation partner in the cultural triangle of Sri Lanka and for the time devoted in posting a valuable feedback on Tripadvisor.

We are truly delighted to hear that you've had a memorable experience and thank you for your kind compliments regarding the staff attentiveness, culinary expertise of the hotel and the overall facilities and the services that the hotel had to offer during your stay with us.

Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back.

Yours sincerely,
Priyan Wijerathne,
General Manager, Heritance Kandalama

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Dambulla
5.1 km away
Aliya Resort & Spa
Aliya Resort & Spa
#4 of 20 in Sigiriya
1,709 reviews
7.4 km away
Jetwing Lake
Jetwing Lake
#1 of 16 in Dambulla
170 reviews
9.1 km away
Kalundewa Retreat
Kalundewa Retreat
#8 of 16 in Dambulla
119 reviews
Show Prices
Show Prices
Show Prices
6.7 km away
Jetwing Vil Uyana
Jetwing Vil Uyana
#2 of 20 in Sigiriya
1,517 reviews
10.6 km away
Hotel Sigiriya
Hotel Sigiriya
#6 of 20 in Sigiriya
1,644 reviews
2.4 km away
Amaya Signature
Amaya Signature
#5 of 16 in Dambulla
251 reviews
Show Prices
Show Prices
Show Prices

Been to Heritance Kandalama? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritance Kandalama

Address: | PO Box 11, Dambulla, Sri Lanka
Region: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
#1 Spa Hotel in Dambulla
#2 Luxury Hotel in Dambulla
Price Range: RM604 - RM1,852 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HotelQuickly, Agoda, Booking.com and Ctrip TA so you can book your Heritance Kandalama reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing