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All reviews nice stay luis ac water bocas
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4 - 9 of 76 reviews
Reviewed 2 March 2017

From the onset, our experience was negative. This is a rickety little lodging that is built on the water so you arrive by small boat taxi up to the wooden steps to the main dining area of this so-called hotel. The proprietor, Luis, claimed that they were expecting 7 of us when there were 11 of us. SO, we had to wait a bit while they re-organized rooms. Meanwhile we were very hungry after hours of travelling and wanted to eat but they did not have enough room to accommodate us so we had to mill around the dining room while other guests were eating.
When we finally were able to get a table and order, it took forever for our meals to be served; a couple of orders got lost and in fact they would be served one at a time with a 2-5 minute waiting span before the next plate came out. This was just the beginning of our "adventure".
We were then told that they had a water shortage. They had the water turned off and advised us that they would turn it on around 6pm and leave it on until we turned in for the night. Well, the plumbing did not work. No tap water, no shower, NO TOILET WATER to flush the toilets. Then the owner told us we could use buckets of water and that we could just dip the buckets into the sea and use that for the toilet cisterns.
The next day was no better and when I asked Luis for water he told me to just use the buckets and fill them from the sea - which meant stepping down the 2 wooden steps to the water's edge and scooping.....
We had housekeeping service but my towel (which I had used to sponge bathe myself the night before) was not replaced with a clean one so I had to ask for a clean one after returning from a day of touring and swimming in the sea.
Once again no water at all and because of this they would be limited in meal preparation - but at that point we had no desire to eat there. Any other place would have been better and as it turned out we made plans to take a boat taxi to Isla Colon for dinner.
And so we were given 2 full buckets of fresh water to use as bathing water.

The next morning there of course was no water and once again we found ourselves scooping up buckets of sea water to fill our toilets so that we could flush them.

This was our departure morning. We had paid our tab the night before.This included what we were planning on having for breakfast because they promised they could provide breakfast. This is where the "straw broke the camel's back" - Luis had the nerve to ask me if I had paid for 2 coffees after I asked for a refill. The conditions were SO SUBSTANDARD it was disgusting and certainly did not match the cost of accommodations there. Camping and using a latrine would have been better.
Not once during our stay did the proprietor nor any of his staff acknowledge or apologize for our disappointment-displeasure-discomfort.
This place is totally unacceptable.

Date of stay: February 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2017

The hotel is located on a quiet island where there are not many tourists. You can get a boat to the main island or one of the nearby beaches. The room was small and the bathroom was tiny. The room was clean and fortunately had air conditioning. The food in the restaurant is good but the service was terrible. You need to order food at least an hour before you are hungry.

Date of stay: December 2016
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
1  Thank Sara246810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2016

Hubby had whole freshly caught jap fish, he said it was great. I had Carribean chicken which was very tasty. Had the best pina colada ever! A small place, very clean, right on the water. Great service, ice cold beer and reasonably priced.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank CornfedContessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2016 via mobile

Everything is freshly prepared.
They pay a lot of attention to cleanliness.
They even have secret family recipes. Highly recommended on the island.
Also... Open everyday!

The family is very friendly too.

Date of stay: September 2016
Trip type: Travelled with friends
Thank SmarTeaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2016

Room was pretty small. Bathroom was tiny . . as in very cramped. But we had hot water. Fridge in room and air conditioning functioned. Great view from the balcony. Staff was very friendly. Food served in restaurant was ok but service was very slow. Wi-fi worked but not very fast. No serious complaints but hotel was pretty average.

Room tip: View overlooking water would be a plus .. . most rooms probably qualify.
Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank vincemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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