From the onset, our experience was negative. This is a rickety little lodging that is built on the water so you arrive by small boat taxi up to the wooden steps to the main dining area of this so-called hotel. The proprietor, Luis, claimed that they were expecting 7 of us when there were 11 of us. SO, we had to wait a bit while they re-organized rooms. Meanwhile we were very hungry after hours of travelling and wanted to eat but they did not have enough room to accommodate us so we had to mill around the dining room while other guests were eating.
When we finally were able to get a table and order, it took forever for our meals to be served; a couple of orders got lost and in fact they would be served one at a time with a 2-5 minute waiting span before the next plate came out. This was just the beginning of our "adventure".
We were then told that they had a water shortage. They had the water turned off and advised us that they would turn it on around 6pm and leave it on until we turned in for the night. Well, the plumbing did not work. No tap water, no shower, NO TOILET WATER to flush the toilets. Then the owner told us we could use buckets of water and that we could just dip the buckets into the sea and use that for the toilet cisterns.
The next day was no better and when I asked Luis for water he told me to just use the buckets and fill them from the sea - which meant stepping down the 2 wooden steps to the water's edge and scooping.....
We had housekeeping service but my towel (which I had used to sponge bathe myself the night before) was not replaced with a clean one so I had to ask for a clean one after returning from a day of touring and swimming in the sea.
Once again no water at all and because of this they would be limited in meal preparation - but at that point we had no desire to eat there. Any other place would have been better and as it turned out we made plans to take a boat taxi to Isla Colon for dinner.
And so we were given 2 full buckets of fresh water to use as bathing water.
The next morning there of course was no water and once again we found ourselves scooping up buckets of sea water to fill our toilets so that we could flush them.
This was our departure morning. We had paid our tab the night before.This included what we were planning on having for breakfast because they promised they could provide breakfast. This is where the "straw broke the camel's back" - Luis had the nerve to ask me if I had paid for 2 coffees after I asked for a refill. The conditions were SO SUBSTANDARD it was disgusting and certainly did not match the cost of accommodations there. Camping and using a latrine would have been better.
Not once during our stay did the proprietor nor any of his staff acknowledge or apologize for our disappointment-displeasure-discomfort.
This place is totally unacceptable.