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Reviews (3,232)
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Reviewed 8 January 2016

I stayed here for one night and had dinner at Bukhara. The food is needless to mention, it was awesome. The staff, as usual was friendly but has enough room to excel. A small glitch, which can be overlooked, I had to ask for the morning newspaper as it was not available at the door handle at 6.45 AM. The standard rooms are quite spacious as well. Overall, a good stay

Room Tip: go for standard room
  • Stayed: September 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 710avisheka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZubinSGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 4 February 2016

Dear Guest,

Thank you for sharing your commendations for ITC Maurya.

It is a pleasure to know that you had a great dining experience at Bukhara and also enjoyed the warm service that our team endeavors to offer.

We look forward to the pleasure of welcoming you back and hope to bag the last two stars on your future stays with us.

Yours sincerely,
Zubin Songadwala
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2016

Stayed one night before catching a flight.Hotel is 15 minutes from the airport so very convenient.
Rooms are spacious and extremely well equipped....
Spa massage was good....
Staff are friendly and accomodating..
Beds were comfy and fresh linen with top class amneties...
Excellent feeling of security.
Great eating options.Dum Puhkt/Bukhara..
Will return.

  • Stayed: January 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank angelo65Geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZubinSGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 3 February 2016

Dear Guest,

Thank you for taking out time to share your delightful feedback for ITC Maurya.

It is truly a pleasure to know that you enjoyed the premium accommodation and facilities that our hotel offers along with warm service and renonwned dining options.

We look forward to the pleasure of welcoming you back during your next visit to the Capital.
Yours sincerely,
Zubin Songadwala
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2016

Lovely hotel.

I had a mini suite that was beautiful. Great, attentive services from the staff. The food is also good. location is nice.

The hotel is quiet, clean and has a lovely charm to it. There is also a private secure entrance for VIP guests.

Room Tip: executive rooms are nice
  • Stayed: August 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank patmoust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZubinSGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 3 February 2016

Dear Guest,

Thank you for taking out time to share your delightful commendations for ITC Maurya.

It is a pleasure to know that you enjoyed the luxurious experience that our hotel endeavors to offer through warm, attentive service and premium services.

We look forward to the pleasure of welcoming you back soon.
Yours sincerely,
Zubin Songadwala
General Manager - ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2016

This was one of the best buffet I have eaten in India, sometimes big restaurants try to add too many western dishes and that is not wanted when one is visiting India.
They had western and also Chinese dishes including many, many Indian delicacies.
Their appetizers were superb, main dishes included meats , vegetables, rice and bread etc. Some of the dishes reminded me Awadhi cuisines.
Best was the dessert spread mix with western and Indian varieties and fruits. This is a place I will visit again when I go back to India.

  • Stayed: December 2015, travelled with family
    • Cleanliness
    • Service
Thank BONNIE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZubinSGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 7 January 2016

Dear Guest,

It is wonderful to know that your meal at The Pavilion was one of the best buffet experience you had in India.

Thank you for your delightful review about the elaborate spread of Indian as well as global cuisines that we offer here.

We eagerly look forward to the pleasure of welcoming you back during your next visit to the Capital.

Yours sincerely,
Zubin Songadwala
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2016 via mobile

Firstly, coming from the US, one might have a "less then" feeling about the Sheraton brand, however don't be fooled as even though this property was formerly under that label, it is a fabulous luxury property that lives up to its reputation.

As it's an SPG brand, we found the recognition for platinum guests to be excellent including full breakfast in the main restaurant . We received vouchers for some complimentary laundry cleaning and the hotel did a great job and the turnaround time was very fast as well. I find this benefit to be extremely useful when travelling for a while! They have evening cocktails (for platinums) in the lounge on the 14th floor or you can choose to take them in the golf restaurant downstairs. My recommendation is to take it downstairs as the lounge was very crowded.

Security is top notch as many dignitaries stay and visited at this property, including the Obamas, Clintons etc...

Check in was extremely efficient and the ITC One junior suite was very spacious.

The restaurants are top notch and the breakfast spread has great variety and plentiful.

Staff are all very welcoming and try hard to please. They do a great job helping arrange transportation. In addition to taking taxis, we hired a driver from the hotel for the day and he did an excellent job! Very professional and caring. We also found the hotel to be very reasonably priced for their drivers.

The property was very meticulous with details changing the fresh flowers constantly and making sure everything was extra clean including twice daily cleaning of the rooms! They had lots of staff in all areas that recognized us and welcomed us which really ensured the luxury feel. I find sometimes other hotels cheap out in that area but that was not the case here at all.

We left something in the room and the hotel contacted us right away to let us know even though it was not an expensive item! Very impressive

We will happily return on our next trip and I would recommend this property to others.

Stayed: December 2015, travelled with family
Thank Room4Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZubinSGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 4 January 2016

Dear Guest,

It is a great delight to read your wonderful, detailed review about ITC Maurya.

Thank you for taking out time to share your commendations for the warm and luxurious experience that our hotel endeavors to offer through premium accommodation, gracious service and range of renonwned dining options.

We have also shared your encouraging compliments with our team members who are equally elated to hear the same.

We are all grateful to you for recommending us to others and look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Zubin Songadwala
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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