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Reviews (2,630)
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All reviewsthe executive loungeclose to the airportan airport hotelminutes from the airportthe check in processbeautiful hotelbreakfast buffetrooms are spaciousinternational airportluxury hotellong flightspecial thankscoffee shopcourteous staffindian foodbusiness hotelfront office
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282 - 287 of 2,630 reviews
Reviewed 1 April 2018

I have to commend the airport pick up team for their impeccable service but apart from that the first to last impression the worst i have ever experienced.

During checkin, was told my request for smoking room highlighted in reservation cannot be fulfilled. FO staff tried to up sell me to paying more for a smoking room. Not nice at all.

1st April evening, YES jus happened! At lobby lounge, sat there for 15 minutes and no one bothered to serve me while the lobby is at most 30% occupied. A family came by before i left, seated next to my tent, was serve peanuts immediately. I feel so discriminated here.

Was supposed to be back on 7 April...no thanks...paying premium prices for such services.

Stayed: April 2018, travelled on business
1  Thank Jeffyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We stayed here for a night before our flight home. A good choice for an airport hotel. Room was comfortable and quiet. We enjoyed the pool. The food was excellent with a great buffet. The buffet breakfast must have been the most extensive we have seen in India. Staff and service were great.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank brighton50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 2 April 2018

Dear Guest,

Thank you for posting such a lovely comment on Trip advisor.

We are delighted that you had such a satisfying experience and look forward to welcoming you back.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We had a fantastic stay at this hotel. The staff experience we had from check-in to the executive lounge (thumbs up to Sahil Sethi whose team were very attentive) to the fitness center and pool attendants couldn't have been better. The room and the facility were spotlessly clean and attractive. The breakfast buffet offered multiple dining selections to fit a wide variety of tastes (from SE Asian to European). The quality of the food was outstanding. The hotel is a short ride from DEL airport. While there isn't much to do in the immediate vicinity (there are other hotels that populate the Aerocity neighborhood), Uber offers a quick and inexpensive option for getting around Delhi. (Uber users be prepared to use cash vs. a registered credit card.)

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank BJSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 2 April 2018

Dear Guest,

Thank you for your review on Trip Advisor.

I am delighted to know that our hotel was at par with your expectation in terms of service, rooms, atmosphere and food. Our endeavour will always be to exceed our guests’ expectations, which we will continue to do.

We thank you once again for your feedback and look forward to welcoming you back at JW Marriott, New Delhi.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

The hotel is great in every sense - location, amenities, rooms, and especially service. Surbhi in the Executive Lounge was especially accommodating and helpful!! We stay here every time we come for business. Thank you for everything :)

Stayed: March 2018, travelled on business
Thank AnR1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 2 April 2018

Dear Guest,

Thank you very much for posting your review about your experience at JW Marriott, new Delhi.

I am glad you left with a positive impression of our hotel setting, rooms, décor and service.

We have also made a note of your appreciation. Your kind words of appreciation shall be conveyed to my team for whom they will be a tremendous source of inspiration.

The team at the hotel and I look forward to welcoming you back soon.

Thank you again.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Truthfully, I wasn’t expecting much. We had an afternoon before our flight back to the States and we thought it prudent to stay near the airport.

What an amazing hotel—-from the greeting to the check in. At every turn, incredible service. Our housekeeper Riaz was warm, our breakfast server Vishant, the bell boy. Every intersection was of the utmost professional level.

The hotel is beautiful and luxurious. The breakfast buffet had so many delicious options—we could have stayed for hours!

They dove us to the hotel and even provided us with a host to take us in. He was polite and professional too.

We highly recommend this hotel to anyone coming to Delhi.

Stayed: March 2018, travelled with family
Thank Urvi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Gandhi1, General Manager at JW Marriott Hotel New Delhi Aerocity, responded to this reviewResponded 2 April 2018

Dear Guest,

Thank you for taking the time to share your wonderful feedback about JW Marriott, New Delhi.

We are extremely delighted to have you as an “ambassador” for JW Marriott, New Delhi.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back on your next trip to the city.

Warm regards,

Nitesh Gandhi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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