We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
HolidayInn.com
US$52
View deal
Free cancellation until 24/10/21
Reserve now, pay at stay
Booking.com
US$52
View deal
Reserve now, pay at stay
Trip.com
US$45
View deal
Free cancellation until 27/10/21
Hotels.comUS$52
Expedia.comUS$52
PricelineUS$48
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,996)
Filter reviews
2,996 results
Traveller rating
1,799
865
198
62
72
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,799
865
198
62
72
Show reviews that mention
All reviews saptami restaurant international airport sakinaka metro station rooftop pool special thanks nice stay excellent service executive lounge business trip in room dining room service keep up the good work rooms are spacious duty manager front office breakfast spread courteous staff
Selected filters
Filter
Updating list...
49 - 54 of 2,996 reviews
Reviewed 4 weeks ago

It was just supposed to be a simple layover halt at Mumbai but turned out to be one memorable stay.. we got upgraded from a King Superior to a Suite and were treated to a beautiful room, delectable food and refined hospitality .. Thank you Holiday Inn ..

Date of stay: September 2021
Trip type: Travelled on business
Thank CarboNUK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sharad Upadhyay, General Manager at Holiday Inn Mumbai International Airport , an IHG hotel, responded to this reviewResponded 4 weeks ago

Dear CarboNUK,

Greetings from Holiday Inn Mumbai International Airport.

Thank you for taking the time to share your feedback with us. It gives us an immense joy to note that you have enjoyed your time with us. I have shared your positive feedback with my entire team and they are humbled by your praise and recognition.

Thank you once again and we look forward to welcoming you back soon.

Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2021 via mobile

The overall experience was great except the check in. The desk staff wasn’t good and helpful on the first day. I called to ask about the check in time, someone told me over phone that it was at 14:00 but then later they told us at the hotel that the check in time was 15:00 but still I didn’t get the room till 16:30. Since we had two rooms booked, they gave one room and other one after 16:30. As per the front desk person told us they’ll send the key in 30 mins to the other room but we waited for more than 1.5 hours. We called couple of times from the room to ask about the details of the other room, one person saying that the room has been done, other ground staff saying that at 16:23 that it will take more 20 mins. Finally we had to go down and check for the room key. It was highly inappropriate and inconvenience for everyone of us. They themselves didn’t had any update and total confusion.
Next day breakfast was superb good. They had variety of options at the breakfast buffet. The wait staff was great and did suggest few breakfast which was great and amazing. One of the wait staff Abdul was very good and considerable.
Also the new front desk staff gave us the check out time late due to the mishap happened the previous day.

Overall the experience was bad at the start but ended up good at the end!

Room tip: Front desk staff
Date of stay: September 2021
Trip type: Travelled on business
Thank vijeytaa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sharad Upadhyay, General Manager at Holiday Inn Mumbai International Airport , an IHG hotel, responded to this reviewResponded 16 September 2021

Dear Vijeytaa,

Thank you for taking the time to share your review with us. Thank you for the 4-star rating and for the positive comments. Happy to know that you enjoyed your experience with us.

However, please accept our sincere apologies for the inconvenience caused. It is our constant endeavor to provide the best of services to all our guests and that every guest leaves with fond memories with us. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.

Appreciate it if you could share your detailed feedback with us on sarad.upadhyay@ihg.com so as to better understand what could have possibly gone wrong. We sincerely hope to showcase improvement on your next visit.

Looking forward to hearing from you.

Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2021 via mobile

It was a happy stay. Starting from my check in to check out.
Big shout out to AKSHAY at reception who was very helpful and welcoming.
Food was good and excellent.
Will definitely visit again.
Slightly disappointed, room service was delaying for orders and need to call multiple times to reach them for ordering.

Date of stay: September 2021
Trip type: Travelled with family
Thank Awungshi2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sharad Upadhyay, General Manager at Holiday Inn Mumbai International Airport , an IHG hotel, responded to this reviewResponded 16 September 2021

Dear Awungshi2021,

Greetings from Holiday Inn Mumbai International Airport.

Thank you for the 5-star rating and for the positive comments. We truly appreciate you taking your time out in sharing your feedback on your recent stay with us.

My team works really hard to ensure that our guests feel comfortable and enjoy their experience with us, positive feedback like this really boosts our enthusiasm. Your kind and generous comments are much appreciated and are a great source of motivation for our team.

Thank you once again and we look forward to welcoming you back soon.

Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2021 via mobile

Visited this hotel , had a pretty bad experience, requesting same thing on phone for several times. Poor hospitality shown by staff.
In-house dining is good .
Location is Ok but you could get other hotels too, better avoid as your privacy will be hampered due to a housing society at back .
Stinky carpet in my room.

Date of stay: September 2021
Trip type: Travelled solo
Thank Sandeep3170
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sharad Upadhyay, General Manager at Holiday Inn Mumbai International Airport , an IHG hotel, responded to this reviewResponded 14 September 2021

Dear Sandeep3170,

Thank you for taking the time to share your review with us.

We are extremely concerned to receive your disappointing feedback. Please accept our sincere apologies for the inconvenience caused.

It is our constant endeavor to provide the best of services to all our guests and that every guest leaves with fond memories with us. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression. Appreciate it if you could share your detailed feedback with us on sarad.upadhyay@ihg.com so as to better understand what could have possibly gone wrong. We sincerely hope to showcase improvement on your next visit.

We look forward to welcoming you again.

Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021

Amazing ambiance, the food was super delicious and the service was absolutely fab, Aftab who served us was very polite and helpful and made our experience much more enjoyable! Thank you so much, we truly enjoyed it there!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank hurshieee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sharad Upadhyay, General Manager at Holiday Inn Mumbai International Airport , an IHG hotel, responded to this reviewResponded 9 September 2021

Dear hurshieee,

Thank you for the 5-star rating and for the positive comments. Happy to know that you enjoyed your experience with us.

We truly appreciate you taking your time out in sharing your feedback on your recent stay with us. My team works really hard to ensure that our guests feel comfortable and enjoy their experience with us, positive feedback like this really boosts our enthusiasm.

Your kind and generous comments are much appreciated and are a great source of motivation for our team.

Looking forward to welcoming you back soon.

Regards,
Sharad K Upadhyay
General Manager
Holiday Inn Mumbai International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews