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Reviewed 23 April 2017

Fantastic property. Staff was superb and worked very hard to ensure a comfortable stay. Centrally located with excellent restaurants on site and nearby. Highly recommend this property and Oberoi properties in general.

Date of stay: December 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank NBGreenville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Mumbai, General Manager at The Oberoi Mumbai, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for choosing to stay at The Oberoi, Mumbai and we appreciate your time to post feedback of your stay on TripAdvisor.

We are delighted that you had a comfortable stay and that you were impressed by the way the team looked after you.

Thank you for so highly recommending us on TripAdvisor.

The team and I, look forward to the pleasure of welcoming you back very soon.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

The Oberoi chain has to be my absolute favourite when visiting India, every hotel we've stayed in has truly been amazing. The rooms are beautiful and the staff have all just got that WOW factor about them, nothing and I mean nothing is to much trouble for them they are just beautiful people.
The food is fantastic and if you can pay extra the suite is well worth it and the Capitol O lounge is a delightful bonus.

Room tip: The suites are amazing
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank tracey903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Mumbai, General Manager at The Oberoi Mumbai, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for staying at The Oberoi, Mumbai and we appreciate your time to share feedback of your stay on TripAdvisor.

We are pleased to read that The Oberoi hotels and resorts is your favourite brand of hotels when visiting to India.

Thank you for selecting the Suite Surprise offer and for staying in our very fine suites. The Suite Surprise offer is very very popular and in high demand for the value it offers to our guests. Besides a very nice suite, guests selecting this offer are also offered, breakfast, internet, early check in at 10am late check out until 4pm, access to Capital O, return airport transfers in a Mercedes S class.

Thank you for your generous feedback.

The team and I, look forward to the pleasure of welcoming you back to your preferred hotel in Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017 via mobile

As first time visitors to Mumbai, we wanted a top notch, modern, customer oriented hotel as we explored this amazing, textured city. The Oberoi was the perfect choice. Sleek, modern, lovely room, excellent and caring service, we were extremely happy with our choice. We hired a taxi for a few hours - fixed a fair price- and he took us from place to place on our own itinerary. We were delighted with this means of transportation and we hired the same taxi and driver for a morning tour the following day. The city and sites are wonderful and intense making coming home to the Oberoi even more special.

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank Debbie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Mumbai, General Manager at The Oberoi Mumbai, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for staying at The Oberoi, Mumbai and we appreciate your time to post feedback of your stay on TripAdvisor.

We are very very happy to read your review and to note that you were impressed by the ambience, the service and the room.

Thank you for your generous compliments.

The team and I, look forward to your continued visits and assure you of our best service at all times.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President

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Reviewed 20 April 2017 via mobile

I stayed at this hotel on a recent business and was pleasantly surprised at the genuine and warm welcome received from all of the staff I interacted with. The rooms, amenities and service were all first class.Will come back again.....

Date of stay: April 2017
Trip type: Travelled on business
1  Thank 648dedel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Mumbai, General Manager at The Oberoi Mumbai, responded to this reviewResponded 2 May 2017

Dear Guest,

It was a pleasure to have you stay at The Oberoi, Mumbai and we appreciate your time to post feedback of your on TripAdvisor.

Thank you for mentioning that you had an excellent stay and that The Oberoi, Mumbai, will be the hotel of your choice whenever you visit Mumbai.

Your generous appreciation for the genuine and warm welcome and our service, is very encouraging for all of us.

The team and I, look forward to your continued visits and assure you of very good experiences each time you stay at The Oberoi, Mumbai.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President

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Reviewed 20 April 2017

I recommend this stay without reservation. The care and attention to detail is bar none.

First of all, I was greeted by an Oberoi employee immediately upon debarking from my flight. He was waiting for me at the bag pickup area and called me our by my name even though I had not arranged a driver. I was completely amazed that the hotel would send someone to greet me and also help me arrange a taxi to the hotel.

Upon reaching the hotel the check-in process was very smooth and the security at the hotel was phenomenal. I would also like to mention Mr. Ram Singh (I think that was his name), who greeted me and my partner by our names every time we departed and entered the hotel. It really made us feel like home.

We stayed in the executive sweet compliments of American Express, and we were promptly greeted by our butler on check-in who also brought us chocolates and drinks to welcome us in. How wonderful! It really made us feel at home especially since we were so tired and dusty from my our previous flight in.

The room was absolutely beautiful and well appointed. Everything was spotless and clean. The bed was very comfortable too. The housekeeping service was wonderful and would even greet us when we stepped out of the room. Also, one night they laid out rose petals wishing me Happy Birthday and also laid out rose petals in the bath. It was beautiful! Upon leaving the hotel, the housekeeper also wrote a personalized letter wishing us safe travels, and also left air fresheners for our suitcases, shoes, and also left an amenities kit for my partner, as well as giving us cable ties for our electronic chargers. Amazing!!!!

We dined at the Indian restaurant downstairs and the food was so delicious. We ordered the tasting menu and it was nice to have fine dining Indian style. The service is what stood out though, because the waiter gave us special drinks at the end and also wrote in chocolate "See you soon!". Again... AMAZING.

The breakfast, which was included, was also phenomenal. It had a buffet style, as well as a la carte. I ordered eggs each day with waffles and french toast, all presented perfectly.

The location of the hotel is also in a great place. Right beside the water, we took walks in the morning and at night and felt very safe. It was very peaceful and beautiful especially at sunset.

I could go on and on about this hotel and sing it's praises. I would just like to conclude that this hotel stands out because of its personalized service. I have rarely felt so comfortable, and they delivered a level of care that is beyond any fine hotel and unique to boutique hotels. It was surprising the level of service they provided at such a large hotel chain. Definitely A++++++.

I wish I remembered the names of the staff that made the stay so comfortable so I could thank them. If management reads this review, please know that all your staff made our experience very special and we will recommend this hotel to all of our friends and family. Without a doubt, this is the only place I will ever stay or recommend when in Mumbai. I have stayed in fine hotels all over Europe, Asia, North America and the Pacific and this experience ranks as one of the best. Great job!!!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank victorw1628
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheOberoi_Mumbai, General Manager at The Oberoi Mumbai, responded to this reviewResponded 2 May 2017

Dear Guest,

Thank you for staying at The Oberoi, Mumbai and for sharing detailed feedback of your experience on TripAdvisor. We are delighted after reading your comments.
That, The Oberoi, Mumbai, ranks as one of the best hotels you have ever experienced and that you would recommend us to your friends and family, is a reward for our team and their efforts. They all are committed to exceeding our guest’s expectations and your feedback will motivate everyone to strive harder. The team and I believe, that it is the small details, which you have described, which make a big impression and help us to create very special moments for our guests and everlasting memories.

I have personally shared your compliments with the entire team and especially with Ram Singh.

Mr. Anupam Dasgupta, General Manager, the team and I, look forward to the pleasure of welcoming you back and hopefully, very soon.

Kind regards,
Devendra Bharma
Executive Vice President

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