I recommend this stay without reservation. The care and attention to detail is bar none.
First of all, I was greeted by an Oberoi employee immediately upon debarking from my flight. He was waiting for me at the bag pickup area and called me our by my name even though I had not arranged a driver. I was completely amazed that the hotel would send someone to greet me and also help me arrange a taxi to the hotel.
Upon reaching the hotel the check-in process was very smooth and the security at the hotel was phenomenal. I would also like to mention Mr. Ram Singh (I think that was his name), who greeted me and my partner by our names every time we departed and entered the hotel. It really made us feel like home.
We stayed in the executive sweet compliments of American Express, and we were promptly greeted by our butler on check-in who also brought us chocolates and drinks to welcome us in. How wonderful! It really made us feel at home especially since we were so tired and dusty from my our previous flight in.
The room was absolutely beautiful and well appointed. Everything was spotless and clean. The bed was very comfortable too. The housekeeping service was wonderful and would even greet us when we stepped out of the room. Also, one night they laid out rose petals wishing me Happy Birthday and also laid out rose petals in the bath. It was beautiful! Upon leaving the hotel, the housekeeper also wrote a personalized letter wishing us safe travels, and also left air fresheners for our suitcases, shoes, and also left an amenities kit for my partner, as well as giving us cable ties for our electronic chargers. Amazing!!!!
We dined at the Indian restaurant downstairs and the food was so delicious. We ordered the tasting menu and it was nice to have fine dining Indian style. The service is what stood out though, because the waiter gave us special drinks at the end and also wrote in chocolate "See you soon!". Again... AMAZING.
The breakfast, which was included, was also phenomenal. It had a buffet style, as well as a la carte. I ordered eggs each day with waffles and french toast, all presented perfectly.
The location of the hotel is also in a great place. Right beside the water, we took walks in the morning and at night and felt very safe. It was very peaceful and beautiful especially at sunset.
I could go on and on about this hotel and sing it's praises. I would just like to conclude that this hotel stands out because of its personalized service. I have rarely felt so comfortable, and they delivered a level of care that is beyond any fine hotel and unique to boutique hotels. It was surprising the level of service they provided at such a large hotel chain. Definitely A++++++.
I wish I remembered the names of the staff that made the stay so comfortable so I could thank them. If management reads this review, please know that all your staff made our experience very special and we will recommend this hotel to all of our friends and family. Without a doubt, this is the only place I will ever stay or recommend when in Mumbai. I have stayed in fine hotels all over Europe, Asia, North America and the Pacific and this experience ranks as one of the best. Great job!!!