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ITC Grand Central
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Reviews (2,496)
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1,785
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2,178 - 2,183 of 2,496 reviews
Reviewed 15 February 2012

First off, the whole hotel staff was so courteous.
The warmth and hospitality extended towards us was fantastic!
The duty manager and the front desk staff took real efforts to accommodate our requests .
They were quite kind in terms of understanding situations. Our entire stay was such a pleasure!
Sahil Bhatt, Sahil Tyagi, Vrushali (front desk), Dilnar (front desk) have all been brilliant help.
There were many more in the hotel that went out of their way to help my entire family!

The only bad point was the approach road to the hotel was Horrible. but once in, it was a fantastic experience!!

Room Tip: Choose terrace garden facing rooms! + the daybed rooms are much better than the non daybed higher floor rooms.
  • Stayed: February 2012, travelled with family
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1  Thank ShreyasSirigeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 22 February 2012

Dear Guest,

Greetings from The ITC Grand Central , A Luxury collection hotel , Mumbai, India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Grand Central in the Gateway city of India , at Mumbai, India

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2012

I found this hotel to be very conveniently located not too far from town side and equally not too far from the airport. Staff were welcoming, warm and friendly. There were a couple of un-authorised charges to my bill in the end but were promptly removed when i reported.

Room Tip: Higher floors have less traffic noise
  • Stayed: January 2012, travelled with family
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1  Thank sujanani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 22 February 2012

Dear Guest,

Greetings from The ITC Grand Central , A Luxury collection hotel , Mumbai, India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable , We have noted your observations and are addressing the same .We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Grand Central in the Gateway city of India , at Mumbai, India .

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

I have stayed many times at this hotel and have been impressed with the service standards every time. the staff, specially at the restaurants go out of their way to make it a pleasant experience. The quality of the Indian restaurant is superb. When we stayed there the last time the spa was a disappointment but I expect they have improved it since.

  • Stayed: March 2011
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Thank Hingdoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 22 February 2012

Dear Guest,

Greetings from The ITC Grand Central , A Luxury collection hotel , Mumbai, India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Grand Central in the Gateway city of India , at Mumbai, India

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

Very warm staff, very friendly and helpful..reception in particular... A stream of +ve energy flows through out the hotel..... great food and service..... located in the center of the city and hence best suited for business travelers.

  • Stayed: February 2012, travelled on business
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Thank MehtaSachin02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

This is a great place to stay if you want GREAT Sevice at reasonable prices. I have stayed here before and will continue to stay here due to outstanding service and value. Every employee is very helpful and will "OWN" the problem until resolved.

I will highly recommend this property for business and pleasure.

  • Stayed: February 2012, travelled on business
    • Value
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    • Sleep Quality
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Thank AIWIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 22 February 2012

Dear Guest,

Greetings from The ITC Grand Central , A Luxury collection hotel , Mumbai, India

Thank you for sharing your recent experience with us on TripAdvisor.

We are very happy to learn that your stay with us was enjoyable and memorable. We look forward to welcoming you back to the warmth and indigenous hospitality of The ladies and Gentlemen of the ITC Grand Central in the Gateway city of India , at Mumbai, India

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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