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“Good getaway from city but needs a overhaul, better trained staff”

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The Retreat Hotel & Convention Centre
Ranked #112 of 453 Hotels in Mumbai (Bombay)
Reviewed 15 August 2017

The rooms are in desperate need for a make-over. The bathrooms are in terrible condition - fittings broken, mirrors blackened. The wooden flooring in the rooms has given away at many places and for most part is uneven and creaking. The TVs are old and the DTH set top box is so conspicuously placed below it that you have to make great effort to change channels. Special mention needs to be made for the extremely poorly trained staff at the front desk - they will go out of their way to make you feel unwelcome and the hotel inhospitable. We had a very bad experience and had to really insist for the duty manager to make himself available to dispute a charge. HOWEVER, the saving grace is the food. The restaurants serve delicious food (do not take the buffet lunch/dinner but a la carte) and the breakfast spread is also quite good. Though the hotel was sold out during our visit, they had enough staff to accommodate our requests as we had 6 children in our group. The pool is very big, the pool bar is good and weather permitting, the time in the ppol can be refreshing. Do not venture on the beach outside the hotel - go to the nearby Aksa beach instead.

Room Tip: Pool view is good as it offers a view of the pool and the not so distant sea
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Ashutosh31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking time to tell us about your stay at The Retreat Hotel & Convention Centre Mumbai.

I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback regarding the pool and rooms have been carefully noted. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

At Retreat Hotel & Convention Centre, Mumbai we ensure that our product and services continue to meet the highest standards to make your stay more comfortable. However in your case it seems we were unable to satisfy your expectations.

I apologize for the inconvenience caused and would request you to give us an opportunity to serve you better on your next visit.

Look forward to receiving you at The Retreat Hotel& Convention Centre, Mumbai.

With Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 413 reviews

A TripAdvisor Member
211
Reviewed 12 August 2017 via mobile

The Retreat Hotel & Convention Centre Is A 5star Resort.Nestled In Madh Island The Retreat Hotel Is A Perfect weekend Gateway for people looking to take a break from the daily hassles of a metropolitan life style...

Stayed: August 2017, travelled solo
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for selecting The Retreat Hotel & Convention Centre, Mumbai as your accommodation choice and for taking the time to share your compliments with us.

It is heartening to note that you had an overall pleasant stay. Your feedback is most rewarding as it is our endeavour to ensure that our guests have memorable experiences each time they stay with us.

We look forward to welcoming you again soon and hope that Retreat Hotel Mumbai remains your preferred hotel on all your future visits to Mumbai.

With Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Stayed here with my friends for a night. We had 5 Palm view rooms booked, however thanks to the front end Meghan she provided us an upgrade to the Pool view for 3 rooms. The property is located far away from the hustle and bustle of the city, around 9-10 kms from the Infinity Mall, Malad. Not sure about the exact no. Of rooms, but surely there are plenty to accommodate bigger groups and conferences. The hotel has 2-3 restaurants and 24 hour room service - however with selective items available round the clock. The meals are rates around 5 star rates and the quality is also good (except from masala kulcha that we ordered which appeared more like a maida dough rather than a kulcha).
The property is close to the beach and in fact has an entry from the hotel premises itself (strict timings of 6.30 am to 6.30 pm) from a small pathway near the pool. It has other recreational facilities like swimming pool, Jacuzzi, steam, billiards and other games as a part of the retreat club. They even host a DJ night, not sure of the days but was available over the weekend we visited.
The swimming pool is more of a lagoon setup with a sunken bar , however the quality of the pool water and cleanliness surely needs a thorough look. There were algae formations at the sides and the sides were slippery as well (Just a word of caution to the next goers)
Lot of reviews mentioned about the fish drying smell.However, during our stay but in the first week of August, we did not face any such problem , possibly due to rains when this drying would not be done.
The rooms are good, however there are minor maintenance issues which if tackled would make the property stay even better. The beds although good, need to be maintained in terms of oiling and spring check as it affects the sleep quality
Overall, good property and facilities, however considering its proximity to the beach it surely needs a regular maintenance

Stayed: August 2017, travelled with friends
Thank BK_TheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for selecting The Retreat Hotel & Convention Centre, Mumbai as your accommodation choice and for taking the time to share your compliments with us.

I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback regarding the pool and room maintainance have been carefully noted. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

We look forward to welcoming you again soon and hope that Retreat Hotel Mumbai remains your preferred hotel on all your future visits to Mumbai.

With Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

I recommend this as a weekend retreat for anyone visiting Mumbai. it has decent rooms, the view of the ocean, especially in monsoons is stunning, the large languid pool is fun to relax and swim in, and I just loved the chicken paprika. service was good, though reception was a let down , probably becos they had a mega event going on. they have a lovely spa and lots of activity. sometimes there is a fishy stink at low tide

Room Tip: higher floors, 6 or 7, and facing pool/sea
  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Tejas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking time to tell us about your stay at The Retreat Hotel & Convention Centre Mumbai.

I appreciate your constructive comments and rest assured, the gaps highlighted through your feedback have been carefully noted. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our discerning guests.

At Retreat Hotel & Convention Centre, Mumbai we ensure that our product and services continue to meet the highest standards to make your stay more comfortable.

Look forward to receiving you at The Retreat Hotel& Convention Centre, Mumbai.

With Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017

The resort is good and close to the beach. The beach is comparatively neat and clean. May tend to get crowded in weekends, evenings. Food is good. The place is worth visiting as a Group or even family.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
Thank Nitesh_says
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Retreat_Mumbai, Manager at The Retreat Hotel & Convention Centre, responded to this reviewResponded 19 July 2017

Dear Guest,

Thank you for selecting The Retreat Hotel & Convention Centre, Mumbai as your accommodation choice and for taking the time to share your compliments with us.

It is heartening to note that you had an overall pleasant stay and appreciated the hotel and its facilities. Your feedback is most rewarding as it is our endeavour to ensure that our guests have memorable experiences each time they stay with us.

We look forward to welcoming you again soon and hope that Retreat Hotel Mumbai remains your preferred hotel on all your future visits to Mumbai.

With Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Retreat Hotel & Convention Centre

Address: Madh Island Marve Road | Malad West, Mumbai (Bombay) 400061, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 On the Beach Hotel in Mumbai (Bombay)
#62 Luxury Hotel in Mumbai (Bombay)
Price Range: RM306 - RM528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Retreat Hotel & Convention Centre 4*
Number of rooms: 145
Official Description (provided by the hotel):
At The Retreat Hotel & Convention Centre you are ready for the action even before you unpack. Because no other holiday destination rejuvenates you so completely. It’s fun and entertainment all the way. ... more   less 
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Also Known As:
Hotel The Retreat Mumbai

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