The way an escalation is managed tells loads on the ways of the hotel. Well.. it wasn't an escalation from my end in the first place. But the crew did all that they could to ensure they get me to escalate.
Gave me a non smoking room which had a strong stink of cigarette smoke. needed a change in the room which they rudely denied stating, nothing can be done from their end and they can spray a freshner or a twin bed room. I wanted to check out if they didn't have a room (have hardly spent 15 min in the room by now) and they wanted to charge me for the whole night.
Dirty towels, dim lighting and a chalta hai attitude were other dampners.
Terrible experience through out the whole while and would never return back. Food quality was better than average but the spread wasn't great.
- Official Description (provided by the hotel):
- Welcome to the abode of hospitality, a perfect place for all individuals, business or leisure where your expectations are always superceded. Ramada Powai offers 134 elegantly furnished guest rooms including exquisite grand suites featuring panoramic view of the lush green valley and the lake. Suites, Deluxe Rooms, Superior Rooms, Handicap Rooms, Smoking & Non-Smoking Rooms. The Rooms are much more spacious than standard hotel rooms. They have larger beds and are fitted with the finest en-suite amenities.Ramada Powai Hotel & Convention Centre also offers wide variety & array of choice MICE activities including from residential conference;Wedding events;product launch,etc.We are first hotel in India to serve ZERO TRANS FAT FOOD;also we have swimming pool which is chlorine free (as Ozone generators to filter & clean the pool).To add to its attraction we have an Open Air Restaurant named "Skky" serving Pan Asian Cuisine & is open from 5pm to 01am.We also have a "UNO BAR" open from 12pm to 01am.Located 6 kms. from the International Airport and 10 kms from the Domestic Airport the property is conveniently located near Hiranandani Gardens, SEEPZ, Bombay Exhibition Centre, NSE Grounds, L&T and MIDC . ... more less
- Reservation Options:
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- Also Known As:
- Ramada Powai Hotel Mumbai (Bombay)
- Ramada Plaza Palm Grove Mumbai
- Ramada Palm Grove Mumbai
- Ramada Hotel Palm Grove Mumbai