The way an escalation is managed tells loads on the ways of the hotel. Well.. it wasn't an escalation from my end in the first place. But the crew did all that they could to ensure they get me to escalate.
Gave me a non smoking room which had a strong stink of cigarette smoke. needed a change in the room which they rudely denied stating, nothing can be done from their end and they can spray a freshner or a twin bed room. I wanted to check out if they didn't have a room (have hardly spent 15 min in the room by now) and they wanted to charge me for the whole night.
Dirty towels, dim lighting and a chalta hai attitude were other dampners.
Terrible experience through out the whole while and would never return back. Food quality was better than average but the spread wasn't great.More
- Free Parking