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Taj Santacruz
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Reviews (1,127)
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All reviewsdomestic airportrunway viewsanta cruzarrival gatejiva sparooms are hugeexcellent propertycoffee shopnear airportchinese restaurantexcellent stayin room diningbusiness meetinghis teamspecial mentionf bcourteous staff
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252 - 257 of 1,127 reviews
Reviewed 19 August 2017

very good ,good location ,good room, good food, good services, warm welcome, easy approach from airport, nice reception, good extended stay.you can stay here.staff is very nice.check in process is easy.rooms are big.

  • Stayed: August 2017, travelled on business
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Review collected in partnership with this hotel
Thank 958nikhilc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

No words to explain simply superb .My kids had the best of the time during the stay here.
Especially the runway facing room were too good and a special mention about the acoustics in the room , though you see the planes flying you cant even listen to the lowest decibel of sound.Good food good staff good ambiance and above all the Midas touch of trade mark taj hospitality .

  • Stayed: August 2017, travelled with family
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Review collected in partnership with this hotel
Thank metchemindus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

It was a 2 night stay on a business trip. Its located adjacent to the international airport and on a busy road. The entrance was really welcoming and amazed by the aquarium. It was well maintained!! And could find many Dory. Every kid stopped by to see Dory!! The rooms were really excellent with comfortable bed , tub and space. But, if you get a room in the level of dining area its noisy at night as you also have the bar on the same floor.

Stayed: July 2017, travelled on business
Thank karthick_kr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

On the last day while we had to check out in the morning at about 7.30am there was a lady manager at the front desk whom we asked if we can get a GST bill in the name of our company so that we can claim the input.

She denied and said that the appropriate person to do is not available so it cannot be done.

It was ok for us of it was not possible but her behaviour was totally rude, unprofessional and unacceptable and we don't expect such behaviour from Taj Group.

I asked her name but was not given her name else would have mentioned it here so that it would help other fellow travellers.

Other than this experience everything was a TAJ experience which does not need words as we are inner circle members and only stay at Taj properties and we have best experiences everywhere.

All the staff were very friendly and helpful as much to even provide us with a carbon paper which was important for us to get and we had forgotten to bring from our office back in Kolkata.

We did not get the time to experience the spa services.

Room was spacious with equally spacious bathroom

Room service was perfect as expected

We were even upgraded to higher room category which felt nice...

Breakfast had a huge spread and was sumptuous

Dinner and lunch at Tiqri was good

We loved the Thai curry

I would have given a 5 star if the lady manager was not as rude and arrogant as she was! Even the owner of the TajGroup of hotels would bot be as rude as she was.



  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank DJKOLKATA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017

What makes the Taj Santa Cruz special is it's exceptional staff. One member in particular from the front desk Salim went over and above the call of duty. The staff at the 1st floor restaurant were amazing. Food was delicious. We would recommend this hotel highly.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Charmaine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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