Note that this review is from the perspective of an American. I was asked by a guide how we liked the hotel one morning. I said it wasn't great. He said in India it is an "average" hotel so he wasn't surprised by our reaction. This hotel is located well off the beaten path, which I thought would be good for noise. That turned out to be true. There isn't much else there. The staff, from the doorman to the front desk to housekeeping were very friendly. The rooms aren't bad looking, although they are rather worn. But there is no attention to aesthetics. The lighting is all bright white. The bathroom is kind of dingy even though I think it was fairly clean. You have the standard sand paper-like toilet paper. Plenty of bottled water is provided. The beds are reasonably comfortable, though the pillows were firm foam and we noticed they were stained under the pillow cases, which were clean. There was dust and dirt in the corners of the room, tables, etc. Dust is a challenge everywhere in India, so not a huge issue. Breakfast is fairly limited and all Indian. We had much better options at other hotels on our travels in India. Now to the quirky stuff. Breakfast was not part of our $135/night deal. Yes, that is a crazy price for most hotels in India, but especially for this one. It was high season and a late booking. We would eat breakfast at the hotel for convenience then have to pay for it---not charge it to the room. There was a lot of confusion around making payment. The servers on several occasions told us to pay at the front desk a floor below. This was inconvenient. Each day the WiFi code expired. One has to go the front desk and request one code for each hotel occupant, which are printed out on receipt paper and it was pretty hard to read (think old dot matrix printers low on ink). We also had issues with the room card key. First, the hotel was confused or reluctant to issue more than one card for the room. Then they also seemed to expire daily. We learned this upon returning to the hotel at 10 or 11 PM, waiting for the slow elevator, attempting to get into our room and getting only a red light. So, back down to the front desk to get the card key re-programmed. If the cards actually did expire daily then the front desk could have spared us the trip up to the room and back down. We were greeted each time. To their credit, they ask that a comment card be completed upon check-out and actually ask about anything with a negative rating. They do care. Again, if their market is purely the Indian market (and we didn't see many westerners) then this experience might be like a La Quinta in the US---adequate. To my fellow westerners, we had better experiences at other locally owned hotels (e.g., Treebo chain). And it's a long way from the Marriott experience, which was almost the same rate as we ended up paying at Peppermint (Marriott and others were sold out).
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