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Reviewed 10 October 2015

A very clean hotel, courteous staff. Big rooms, clean toilets. Good food. Complimentary breakfast - good varieties. Free wifi - did not use. My stay was comfortable and cozy. Thanks Grand residence team.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Raj K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 October 2015

Reply
Greetings! from Grand Residence Chennai
Dear Guest,
Greetings from Grand Residence Chennai!

Thank you for your patronage and sharing your personal experience on Tripadvisor. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests.

We are grateful for your words.

Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service.

Best Regards,
Sridhar.M.S
+91 98840 73811
Manager Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2015

I was here with my husband and 2 yr old. To start off we were told this was a 24hr hotel by a lady at the grand residence reception. As we wanted to check out at 6pm the next day, we planned to check in at 6pm the earlier day. After reaching the reception we were told that its a 12-12 check in check out only. since we had already paid online, we had no option but to stay here.
The room was small, congested and very stuffy. (Room 302).

The worst part was the breakfast. It was extremely oily (Medu Vadas), cold (Idlis, eggs) and the taste was average (Sambhar, chatni). The fruits were stale, tasteless (Watermelon). and the worst was my 2 year old wanted to have milk and cornflakes. When i went to the cornflakes hlder, i found a cockroach in it. It was so youcky!! I couldnt eat nor did i give cornflakes to my little one. We left.

The room wasnt to great n the quilt n bed sheets were stained. When i asked to provide an iron they refused and said we only take laundry.
Please think before opting for this hotel. Definitely not worth it.

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank Advise02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 October 2015

Reply
Greetings! from Grand Residnce Chennai.

Dear Guest,
Greeting from Grand Residence Chennai,

At the onset, let me thank you for having visited Grand Residence Chennai for your stay booked through Online Portal. It was indeed a pleasure having you stay with us and sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve.

It is always disappointing to hear that the people failed to deliver best service during your stay. Please accept my apologies for your unpleasant experience. It is our constant endeavor to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Management & Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future.

I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again.

Note: Madam when you book in Online Portals the Check-in & Check-out time will be 12 Noon.

Regards,
Sridhar.M.S
Manager Front Office
+91 98840 73811

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2015 via mobile

After experiencing the Taj Connemara and the Sheraton Park, this time I had a more local business people type of experience. The rooms are fine, but simple, with limited toiletries (you have to request them) and lots of street noise. Good food for breakfast, not very sophisticated, and nice people. The standards are though 3 stars. Nice to have a bed where to sleep and good indian food for a fair price.

Date of stay: July 2015
Trip type: Travelled on business
Thank Adolfo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 August 2015

Dear Guest,
Greetings from Grand Residence Chennai!

We thank you for your recent stay at Grand Residence Chennai and sharing your wonderful review on this public forum.

It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were more than satisfied with our service and amenities and had an enriching stay experience. Reviews such as yours encourage us to up the level of our service.

We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when you visit the city.

Best Regards,
Sridhar.M.S
+91 98840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2015

The hotel is well decorated and well managed. The staff is very helpful. The hotel is not very cheap and not very expensive. The rooms are spacious, quiet and clean. The rooms have every modern facility you require, like drinking water jug which can be refilled anytime free of cost, has a fridge with alcoholic and non-alcoholic drinks, TV, etc. Bathroom is decent enough just it requires some pest-control. Complimentary buffet breakfast is available and the food quality is splendid. It is my favorite memory of the hotel. Free Wi-Fi is available. Summarizing, the hotel will surely not disappoint you.

Date of stay: May 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
9  Thank rohanpillai1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 August 2015

Dear Guest,
Greetings from Grand Residence Chennai!

Thank you for your patronage and sharing your personal experience on TripAdvisor. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests.

We are grateful for your words of praise for our fitness center and the breakfast spread.
Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service.

Best Regards,
Sridhar.M.S
+91 98840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2015

Good hotel and helpful staff. It is not a modern and swanky place but calm and laid back one. But there is nothing to dislike. The breakfast was decent and reception was courteous. Overall a satisfactory stay.

Date of stay: May 2015
Thank SameerK354
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 August 2015

Dear Guest,
Greetings from Grand Residence Chennai.

We thank you for sharing your experience with us here on this public platform.

Constructive feedback from our guests is key to improve our level of service that we have come to be known for and hence we thank you for this review. We take this opportunity to inform you that we have noted the concerns highlighted by you and will take timely actions at the soonest possible.

Once again, thank you for your review. We hope you would give us another opportunity to serve you again soon.

Thanks & Regards,
Sridhar.M.S
+91 998840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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