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Reviewed 21 July 2016

Breakfast Good, Room just OK, Not a luxury hotel. Pub crowd. room service ok. food also ok. not a luxury hotel. purely for mid range business purpose. managable for 2 nights stay near to L&T and DLF. , Porur.

Room tip: Mid Range Business Hotel.
Date of stay: August 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank psvn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 17 September 2016

GREETINGS! FROM GRAND RESIDENCE

Dear Sir,
Greetings from Grand Residence Chennai!
We thank you for your stay at "Grand Residence" Chennai and sharing your wonderful review on this public forum.

It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were satisfied with our service and amenities and had an comfort stay experience. Reviews such as yours encourage us to up the level of our service.

We thank you again for staying with us and sparing your time to share your valuable review.

We look to serve you again when your next visit to city.

Best Regards,
Sridhar. M. S
Manager Front Office
+91 98840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2016

Visited the bar - Bliss in the hotel. Service seemed sleepy and average, which made it seem like a local bar than a lounge bar, possibly because it was a saturday afternoon. Food quality was also only average, with beef fry have more of everything other than beef! Fish fingers were decent. Good number of drink options on the menu, however a number of the cocktail options were not available. A decent option in the thereabouts. Hopefully some competition should come by, which should help pick up the standards.

Date of stay: June 2016
  • Trip type: Travelled with friends
    • Service
Thank PrashMV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 22 June 2016

Dear Guest,
Greeting from Grand Residence Chennai,

At the onset, let me thank you for having visited Bliss Bar @ Grand Residence Chennai. It was indeed a pleasure having you as our guest & thanks for sharing your valuable feedback regarding the experience at our hotel. Your feedback will surely help us to improve.

It is always disappointing to hear that the people failed to deliver best service during your visit. Please accept my apologies for your unpleasant experience. It is our constant endeavour to exceed your expectations and to build a long-term relationship with valuable guest like yourself. Your comments were immediately brought into attention of our Management & Executive committee. We would like to assure you that your concern has been duly noted and we are taking corrective measures to avoid such instances in future.

I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. My team and I look forward in welcoming you to Grand Residence again.

Regards,
Sridhar.M.S
Manager Front Office
+91 98840 73811
Prasanth
Manager Bar
+91 98840 36311

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2016

I was here for a night's stay and it was a decent stay. The room was comfortable and clean. Even though I checked in quite late in the night, the staff was very helpful and courteous. Breakfast the next day was also decent. Overall a good stay here.

Date of stay: July 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank nbhagchandani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 28 May 2016

GREETINGS! FROM GRAND RESIDENCE

Dear Sir,
Greetings from Grand Residence Chennai!
We thank you for your recent stay at "Grand Residence" Chennai and sharing your wonderful review on this public forum.

It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were satisfied with our service and amenities and had an enriching stay experience. Reviews such as yours encourage us to up the level of our service.

We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when your next visit to city.

Best Regards,
Sridhar. M. S
Manager Front Office
+91 98840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2016

i was there for a short stay. service was good. at lunch i had curd rice and some chicken items, it was soooo good. apartment also good with furniture. they has gym too but, i never visit there. they offer free wifi. front office service was good. restaurant guys are very friendly

Room tip: good room service, good indian food
Date of stay: November 2015
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jeyaseelan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Manager at Grand Residence, responded to this reviewResponded 29 January 2016

Dear Sir,
Greetings from Grand Residence Chennai!
We thank you for your recent stay at "Grand Residence" Chennai and sharing your wonderful review on this public forum.

It is our objective to provide detailed attention to our guest requirements and allow them to have a stay par excellence. We are happy to learn that you were more than satisfied with our service and amenities and had an enriching stay experience. Reviews such as yours encourage us to up the level of our service.

We thank you again for staying with us and sparing your time to share your valuable review. We look to serve you again when you visit the city.

Best Regards,
Sridhar. M. S
Manager Front Office
+91 98840 73811

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2015

A very clean hotel, courteous staff. Big rooms, clean toilets. Good food. Complimentary breakfast - good varieties. Free wifi - did not use. My stay was comfortable and cozy. Thanks Grand residence team.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Raj K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandResidence, Front Office Manager at Grand Residence, responded to this reviewResponded 12 October 2015

Reply
Greetings! from Grand Residence Chennai
Dear Guest,
Greetings from Grand Residence Chennai!

Thank you for your patronage and sharing your personal experience on Tripadvisor. It’s an absolute pleasure to receive your kind words of appreciation about our service offerings. The entire team is inspired to continue to strive for excellence and offer the best experience to the guests.

We are grateful for your words.

Thank you for your custom and do hope that you will continue to provide us with more opportunities to be of service.

Best Regards,
Sridhar.M.S
+91 98840 73811
Manager Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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