Had one of the worst experiences trying to have my Engagement ceremony in this hotel. Myself working overseas had asked my parents to check and book the banquet hall with Grand Residence considering the few positive reviews online. We did book the hall for April 12, 2017 and few days before the ceremony, their staff Mr.Rajesh (chef) called us saying the promised space cannot be given to us as the that place is need for the Managing Director of that hotel for some function. Due to this confusion, we looked for better options and got a banquet hall booked with another better hotel (chennai le palace) and asked the Grand Residence folks to cancel our booking and refund our advance money of 10k. After which, they decided to give the banquet hall promised to us but it was too late by then. Finally when we requested for the advance money to be refunded, they were not helpful at all. After tons of phone calls and regular visits, they decided to return only half the amount (5k) saying it was our fault to cancel the booking. Basically this proves very bad customer service as their staff never let us talk or deal with management directly. Not fit to called as a three star hotel!!! Lol I wonder even if they would read this review and try to change their approach towards customers and try to maintain the standard that a so...More
- Free Wifi
- Free parking