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Reviews (1,481)
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Reviewed 22 September 2017

I was actually disappointed in my check in process. I was early and was told to wait for 30 mins which i waited for 75 mins. The staff was poker face and neither was customer centric. But besides this incident, they were staff at the counter, Kaushik, whom was very much customer centric and eager to please and made me feel very comfortable in the check out and transportation process. Room is comfortable. Area of the hotel was surrounded by construction was might not be a place to hang around.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank DNeshJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyChenn, Director of Sales and Marketing at Hyatt Regency Chennai, responded to this reviewResponded 9 October 2017

Dear Guest,

Thank you for taking the time to share your feedback with us on TripAdvisor.

We were disappointed to know that we were not able to meet your expectations during your recent stay with us. The comments you have mentioned are definitely important for us to know and we are looking into this immediately. Please let us know whenever you are visiting us next. We will make sure we provide you a seamless service.

Thank you for choosing to stay with Hyatt Regency Chennai.

Warm regards,
Sohaib Kidwai
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

I'm writing this on behalf of my dad. On a conversation today, 21 September, he told that when he was using the toilet a light fitting dropped from the ceiling on his back, this could have been worse and is totally unacceptable for a brand like hyatt. So just leaving a word out there to be careful when staying at this property.

Stayed: September 2017, travelled with family
Thank Rajesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyChenn, Director of Sales and Marketing at Hyatt Regency Chennai, responded to this reviewResponded 23 September 2017

Dear Guest,

Thank you so much for taking the time to provide feedback. The instances as described by you have indeed received our fullest attention. Please allow me to sincerely apologize for the unfortunate inconvenience your father experienced during his stay with us.

On behalf of the entire team I would like to extend my genuine apologies for the discomfort and disturbance caused as this should not have happened. Please rest assured that we have taken all the required measures to ensure that this would not repeat in future.

Warm Regards,
Sohaib Kidwai
Director of Sales and Marketing

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Reviewed 21 September 2017

- Value for Money - Excellent Hospitality - Well maintained rooms - Service oriented - Customer centric and satisfaction - Recommended - Create memories Overall, I am very happy with the services rendered by the staff. Starting from pick-up to reception to the room service, all were really good and made me feel special.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kaustubhrameshk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyChenn, Director of Sales and Marketing at Hyatt Regency Chennai, responded to this reviewResponded 23 September 2017

Dear Guest,

Thank you very much for your great review. It is always very nice to know how our guest's stay was and how they felt while with us. I hope you can come back anytime soon and enjoy a few more days in our hotel.

We look forward to welcome you on your next visit soon.

Warm Regards,
Sohaib Kidwai
Director of Sales and Marketing

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Reviewed 20 September 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HyattRegencyChenn, Director of Sales and Marketing at Hyatt Regency Chennai, responded to this reviewResponded 9 October 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 September 2017

Only stayed a couple of nights, was upgraded to a lovely room. Was meeting family who lived close by. We had a buffet and if you are a world of hyatt, able to get discounts for food. Breakfasts are also included. we did not use any other amenities.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Goi45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyChenn, Director of Sales and Marketing at Hyatt Regency Chennai, responded to this reviewResponded 21 September 2017

Dear Guest,

Thank you for your review on TripAdvisor.

We are pleased to hear that you had a pleasant experience during your stay. At Hyatt Regency Chennai our effort is to ensure that our guests make the most of being away when they stay with us. Thank you for commending our hospitality.

We look forward to welcome you on your next visit soon.

Warm Regards,
Sohaib Kidwai
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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