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All reviews excellent service t nagar pondy bazaar travel desk pleasant stay excellent hotel breakfast spread special mention room service special thanks excellent stay delicious food the heart of the city great experience courteous staff great hospitality rooms are spacious
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Reviewed 17 January 2018

I would have given a 6 on 5 if not for the front desk guy. We stayed there for 3 days in November 2017. We reached late midnight to hotel and check in was smooth, and everybody were very helpful. Room was perfect. Spacious, elegant decor, with a great bed. But room service menu was limited n little overpriced. Room service was fantastic. The staff were very cordial and well mannered except for one. Breakfast buffet was excellent but Sunday crowd was too much for the then present staff to handle, still they tried to do justice with obviously some delays. Now comes the disgusting part..... I had gone there for an exam and I wanted a print out of one page and only one side that too, and for this the front desk guy was like you can go out and do it, we will not do it for you and when I said I will pay for it he agreed. It did offend me and that’s why the 4 rating. J Hind restaurant was nice, we had a great dinner there!!! I would recommend the hotel definitely n I would defenitely stay there again because they are good and they are in the centre of the town.....

Date of stay: November 2017
Trip type: Travelled as a couple
Thank Nadiya M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrdChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 18 January 2018

Dear Guest,
Vanakkam and Good Wishes!
It’s a good day when we get to start reading a warm review like yours. We are happy to learn that you had a good time staying with us and were impressed with the services rendered. We are elated to know that the services provided by our team impressed you. Thank you for your commendations on our restaurant, housekeeping services, attentive associates and hospitality. We have noted your concerns and assure immediate corrective measures.
Our entire team is happy to have earned your appreciation on their efforts. We look forward to your next trip to the city.
Best Regards,
Shiv Kiran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

Everything was good. Except the sticky room floor in my room. The floow was so sticky, and the carpet has so many black spots. I didn't feel comfortable at all bare footed in the room. Toilet has got some sewage smell once in a while which is quite unusual to experience in a 4 star hotel.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank angelinetan1902
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrdChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 18 January 2018

Dear Guest,
Vanakkam and Good Wishes!
Feedback from our guests is very valuable to us as they help identify and improve the various aspects of our hospitality. Though we are glad that your overall stay was pleasant, we sincerely regret the inconveniences that you had to face.
Please be assured that the team is dedicated to curate only the best services for our guests. Your concerns have been shared with the team so that the same can be rectified and we can ensure a flawless experience for our guests going forth.
Best Regards,
Shiv Kiran

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Reviewed 17 January 2018 via mobile

Stayed there for a short period in November and then longer in December - great staff, very well trained and genuinely courteous.
Rooms are of differing qualities so be sure to check your room :)

The breakfast buffet is amazing especially the cinnamon rolls.. heat them and eat them with butter 😂

Check in and check out was quite smooth and the concierge was very efficient.
Kudos to the team

Date of stay: December 2017
Trip type: Travelled on business
Thank RahulGeorge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrdChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 18 January 2018

Dear Guest,
Vanakkam and Good Wishes!
It’s always a pleasure to hear back from our guests and learn about their experiences! Our prime endeavor is to provide a wonderful sojourn to our patrons. We are elated that you enjoyed your stay with us. We are glad to know that our amazing culinary treats and well trained associates impressed you.
It was a delight hosting you and we hope to welcome you back for another impeccable stay. If you haven’t already, do follow us on our social media pages to stay connected with our ongoing offers and promotions.
Best Regards,
Shiv Kiran

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Reviewed 15 January 2018

Polite, prompt and efficient service.Food (I am a vegetarian)is good and tasty with great variety. Restaurant is very spacious and aesthetically laid out.It is located in the main shopping district of the city.

Room tip: Room was good and spacious.
Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SundaramL3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrdChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 16 January 2018

Dear Guest,
Vanakkam and Good Wishes!
Thank you for taking the time to share your feedback with us. We are glad that the meticulously prepared culinary spread appeased to your taste-buds and our well-planned ambience impressed you. Your kind commendations have been accepted with gratitude by our team.
It was a delight serving you and we look forward to welcoming you back for many more enriching experiences. On your next trip, do visit Bodhi Spa for a rejuvenating session.
Best Regards,
Shiv Kiran

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Reviewed 14 January 2018 via mobile

Booked the hotel a quarter a year ago after searching and looking frantically in hundreds of the hotels available in the city. No regrets, Great People and great food ! Nice pub in the hotel. Breakfast is short from 7am to 10am

Date of stay: January 2018
Trip type: Travelled as a couple
Thank FreshprinceofBA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrdChennaibyGRT, Front Office Manager at Grand Chennai By GRT Hotels, responded to this reviewResponded 15 January 2018

Dear Guest,
Vanakkam and Good Wishes!
It’s always a delight to peruse feedback from our guests and learn about their experiences. It’s is our team’s priority to offer our guests with a par excellence stay. We are happy to learn that you enjoyed your visit and that the well-crafted culinary fare appeased to your taste-buds. It pleases us to receive your commendations.
Serving you was a pleasure and we look forward to welcoming you back soon for another enriching stay. On your next trip, do visit Bodhi Spa for a rejuvenating session.
See you soon!
Best Regards,
Shiv Kiran

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