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Reviews (411)
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All reviewscommercial buildingvisa interviewhouse keepingbasic needsanna salairestaurant stafffront officeexcellent stayf b managerhousekeeping staffvalue for moneyawesome foodmaintained roomsrooms are smallbusiness tripexcellent hospitalityearly check
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Reviewed 13 September 2017

First of all Ibis is a business hotel meant for guests who just need a space to crash after a day's activities/meetings/whatever they are staying there for so don't expect more. By that I mean the rooms are for single occupancy not advisable for family, they do not have entertainment areas other than a small bar and a gym. No pool, play areas and all. Also they have a single restaurant which is understandably not so spacious which means if you come in during the peak hours you might either not have a table or might havd to share the table. The rooms are like any other Ibis- small. It is better to take a room with large bed instead of the one with twin beds i.e if you happen to be with your family. Like other Ibis too the restaurant opens pretty early enabling guests to have early breakfast which is pretty cool. The breakfast buffet is lavish though sometimes the food is not replenished as quickly as you would have liked it, same goes for lunch buffet. The food quality was good. Now about the staff, they were really good. From the receptionist to the restaurant bearer to the housekeeping staff. Very friendly and warm. The services were prompt and at times when i had made some special requests (like changing my room from twin bed to large) they did without a fuss. I had nice stay at this property inspite of having my family with me and probably the first Ibis i enjoyed, so much that i have enrolled into the LeAccor hotel program which means more stays coming up. Thank you Ibis city centre.

Room Tip: Choose room with a large bed instead of twin beds. Not recommended for families due to room size.
  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank Yadhiraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineesh-GM-ibis, General Manager at ibis Chennai City Centre- An AccorHotels Brand, responded to this reviewResponded 19 September 2017

Dear Yadhiraj,

Greetings from ibis Chennai City Centre!

Thank you for choosing us for your recent stay in chennai. We understand that your stay with us was pleasant and our service and standard was up to your expectation.

We are happy that you enjoyed our lavish buffet lavish, found the hotel decent and the housekeeping, Restaurant & Reception team member's hospitality incredible. We are pleased that it was a worth staying with us for you which is our tagline "Wellbeing at best price". Your recommendation will help us to grow and provide a warm hospitality to all our customer in future also. Though we have also noted few of your concerns which we shall definitely work on it.

We hope to see you again with your friends and family.

Sincerely,
Vineesh Kurup
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

It was a wow experience for us. The room was a little small but the room was well appointed. Good value for money hotel. Staff is equally helpful.Thank you for everything. Everyone in your hotel are very nice.

Room Tip: 6th floor especially 622 room is good
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ganapathyraman2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineesh-GM-ibis, General Manager at ibis Chennai City Centre- An AccorHotels Brand, responded to this reviewResponded 12 September 2017

Dear Reviewer,

Thank you for choosing ibis Chennai City Centre your destination in chennai. We are thrilled to see your review and understand that your stay experience was up to your expectation.

In ibis we believe in providing exemplary service to our guest, which can become a memory for them and our staffs are tailor made for this. We promis to excel our service standard to a new height in coming days.

Thank you again and hope to have you with us again.

Sincerely,
Vineesh Kurup
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

I stayed in Ibis hotel for the first time. It is very well located on Mount road. Hotel staff was very friendly and professional in their services. Restaurant on the 5th floor was over crowded on Friday breakfast time due to full occupancy.
I talked personally to one of the staff in the restaurant named Blessing from NE India. He had a pleasant disposition and diligent in his work. I would recommend this hotel without hesitation.

Stayed: September 2017, travelled on business
2  Thank Naveen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineesh-GM-ibis, General Manager at ibis Chennai City Centre- An AccorHotels Brand, responded to this reviewResponded 12 September 2017

Dear Mr. Naveen K,

Thank you for the appreciative comments about your experience at our hotel. At ibis Chennai City Centre, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel.

We are absolutely delighted to read your feedback on our friendly yet professional team members especially restaurant staff Blessing. I shall definitely convey this feedback to him and am sure he will be overly thrilled. Your generous praise encourages us to continue making efforts to excel and offer a wonderful experience to our guests.

We look forward to welcoming you back soon. If I can be of any assistance in the meantime please do not hesitate to write to me.

Warm regards,
Vineesh Kurup
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

I spent Two Nights in this hotel with my friends & the most conspicuous one is their cleanliness & service , their staffs are very excellent , flexible & accommodating as well as thoroughly professional. Also the Lounge is pretty good.
It is a Perfect Place to stay at for a holiday with families & friends.

Room Tip: Eleventh Floor Rooms are awesome & Enjoy Well
  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ZaraSree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineesh-GM-ibis, General Manager at ibis Chennai City Centre- An AccorHotels Brand, responded to this reviewResponded 12 September 2017

Dear Guest,

Thank you so much for sharing your wonderful review about our hotel on TripAdvisor. It is our gratification to always attend to all the needs of our guest.

At Ibis, we strive to provide a superior service experience for every customer. It is our constant endeavor to offer our guests truly remarkable experiences through our commitment to quality service; therefore your feedback is very important to us.

We certainly look forward to welcoming you back in the near future at our hotel. It will be our pleasure to have another opportunity to showcase our hospitality and superb service.

Warm Regards,
Vineesh Kurup
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017

when i stayed in your hotel they provided good services. Real;ly I enjoyed my stay there. keep your good service. All your staff done excellednt services. your hotel food ins very delicious. I am happy.

Room Tip: best views
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank sujathasubbaraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vineesh-GM-ibis, General Manager at ibis Chennai City Centre- An AccorHotels Brand, responded to this reviewResponded 12 September 2017

Dear Reviewer,

Thank you for choosing ibis Chennai City Centre as your preferred hotel in chennai.

It is always great for us to see a five star rating from our guest. We are thrilled to know that your overall stay experience was more comfortable than your expectation. Feedback like yours gives us encouragement to excel our services to a next level.

Thank you again for sharing your great experience with us. We would love to have you again with us in nearer future.

Warm Regards,
Vineesh Kurup
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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