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João Campos
Santa Maria da Feira, Portugal

Good location, good hotel

4.0 of 5 bubblesReviewed 28 Oct 2023via mobile
The hotel is good, as per the expectations. Spacious, good AC, very comfortable bed, no noise.

However there were a couple of very "annoying" things. The elevators take a long time. Although there are four, they are all connected, so you can only call one at a time. With 36 floors (?), sometimes it caused quite a queue.

There is no AC/fan in the elevators. At 30°, it is very uncomfortable. Also, the room card was always loosing the "code", which meant I could not use the elevator. I was there 3 nights, had to go to the reception to recode the card twice.

Another really annoying thing is the juice/water dispenser at breakfast. It was so slow, but so slow, that I would loose patient, it is ridiculous
Date of stay: October 2023
Trip type: Travelled on business
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Marcelo de Oliveira, Gerente geral at Transamerica Prestige Beach Class, responded to this review
Responded 30 Oct 2023
Dear Mr. João Campos,

Thank you for choosing the Hotel Transamerica Prestige Recife for your accommodation, and for sharing your experience with us.

Your opinion is very important, and we are happy with your compliments on the accommodations. Your observations regarding the elevators, key card system and juices will be treated with due attention, always aiming to improve the quality of services and customer service.

We apologize for your dissatisfaction, and remain at your entire disposal for further clarification.

Sincerely,

Marcelo Augusto - General Manager
Hotel Transamerica Prestige Recife
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 1,334 reviews
Reviewed 26 January 2023

This is a decent hotel with a fantastic view and good location. I was on the top floor and it was a very long elevator ride but I could see everything from there. The breakfast was fine not great. Service was good.

Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank J G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcelo de Oliveira, Gerente geral at Transamerica Prestige Beach Class, responded to this reviewResponded 27 January 2023

Good Morning!!!

Thank you for choosing the Hotel Transamerica Prestige Recife for your stay and for sending us your review.

Your opinion is very important, and we are happy with your compliments about our location and view from the apartment. Your comments about the elevators and breakfast will be evaluated in order to improve services.

We look forward to welcoming you again, and we remain at your entire disposal for comments or suggestions via email: ggeral.tpre@transamericagroup.com.br

Yours sincerely,

Marcelo Augusto - General Manager
Hotel Transamerica Prestige Recife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2021 via mobile

The hotel needs an update since the rooms are in a terrible shape , mattress are very old , furniture are broken , A/C when it works are too small considering how hot it the city , employees need training ….

Hotel precisa de uma revitalização imediata . Quartos com colchões velhos , móveis quebrados , ar condicionado não consegue vencer o forte calor da cidade , funcionários mal treinados etc

Date of stay: December 2021
Trip type: Travelled on business
2  Thank Marcelo F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcelo Augusto de Oliveira, General Manager at Transamerica Prestige Beach Class, responded to this reviewResponded 10 December 2021
Google Translation

Prezado Sr. Marcelo, boa noite.
Lamentamos sua insatisfação com o atendimento e instalações.
Avaliaremos criteriosamente cada item apontado, visando as melhorias necessárias.
Ficamos a sua inteira disposição.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019 via mobile

We stayed 10 nights here in a suite on the 35th (top) floor. There is a large bedroom with a stunning view, a study desk, bathroom and a sitting area.

The room was very modern and any problems with the safe and electricity in the room were fixed within no time.

There is a nice pool area and gym and the great beach of Boa Viagem is just across the street.

The reception was always very helpful and they also speak quite well English. The breakfast buffet has a variety of fresh fruits, juices, bread and cakes and they cook any egg or tapioca dishes for you. In my opinion, it is the best hotel in Recife!

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Stefan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DiandraC40, Public Relations Manager at Transamerica Prestige Beach Class, responded to this reviewResponded 3 January 2020

Dear Mr. Zurich, Thank you for sharing your experience with us! We are happy to know that you enjoyed the location of the hotel. . We hope to have the opportunity of receiving you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2019

The location is good - across the street from the beach (you cannot swim due to the threat of sharks all along that area, but is nice to walk along and see people playing futbol) and a variety of good restaurants within walking distance. The room was fine - some minor fixes were made by the staff.

As seen in other reviews, the elevators are very hard to use - after inserting your key card it is still difficult to press the button for your floor in a way that it registers. I and several other people had difficulty with that and missed their floors.

The pool and gym are small. There are no towels located at either location (I was told later on that I should call the front desk for that - really??) - I have never seen that at any other hotel. They also do not check those areas enough - there were no paper cups to drink from the large water dispenser.

Date of stay: November 2019
1  Thank Steven L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DiandraC40, Public Relations Manager at Transamerica Prestige Beach Class, responded to this reviewResponded 12 December 2019

Dear Mr. Steven,

Thank you for sharing your experience with us!

We are happy to know that you enjoyed the location of the hotel.

About the elevators, these operate with a key card access system, aiming to provide greater security to our guest. The buttons of our elevators are composed of touch screen sensor, so you should just move your finger over the number of the desired floor, after releasing the elevator with the key card. (don't press, just slide your finger over the number)

Towels should be removed at front desk so that we have better control over its returns. Unfortunately it has already happened that they had not been returned and, for this reason, the control is done this way.

We are very sorry that you didn't have disposable cups at the gym during your workout. It was probably a sporadic affair, as our employees make frequent rounds in these areas.

We hope to have the opportunity of receiving you again soon

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Reviewed 24 November 2019 via mobile

The rooms are spacious so that’s really a plus. Maintenance of the rooms was an issue, one bed lamp was not working, a handle of a faucet fell in my hands, bed cover had a stain and initially room safety box wouldn’t reset but it was fixed the next day. My point is all these items could have been checked before I checked in.
Breakfast is delicious, staff is courteous and helpful.

Date of stay: November 2019
Trip type: Travelled with family
1  Thank cvcsilva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DiandraC40, Public Relations Manager at Transamerica Prestige Beach Class, responded to this reviewResponded 25 November 2019

Dear Cvcsilva,

Thank you for sharing your experience with us!
We are happy to know that you liked the size of the room, the breakfast and the staff!

We will forward your comments about the maintenance of the rooms to the responsible management, so the measures can be taken.

Hope to receive you again soon!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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