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Brendan D

Everyone was very nice and helpful

5.0 of 5 bubblesReviewed 8 May 2024
Amazing quality service across the board. Everyone that I spoke with gave top quality service. The rooms were nice, the beds were comfy and the view was excellent. We had some flight problems and had to book a room a couple nights earlier than our original reservation. They were very accommodating.
Date of stay: May 2024
Trip type: Travelled as a couple
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Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this review
Responded 8 May 2024
Dear Mrs. Brenda,

How incredible to know that you had such a positive experience! High-quality service truly makes all the difference, doesn't it? It's great to hear that our staff were very attentive and that you were able to enjoy comfortable rooms and an excellent view. As you noticed, everything is done with a lot of love and dedication. We appreciate you sharing your experience and hope to have the honor of welcoming you again soon.

Sincerely,
Customer Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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View more hotels in Recife
Reviews (5,056)
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Traveller rating
3,438
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Show reviews that mention
All reviews boa viagem beach mirage restaurant lobby bar panoramic view an excellent hotel breakfast staff great breakfast excellent choice stay at this hotel again rooftop pool bed was very comfortable very nice stay spoke english brazil gym gabi countries
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Reviewed 5 May 2024

Altogether a disappointment. Beach not existing. Rooms outdated and up to a renovation. Lifts broken very often. Noisy in the weekend. Fitness okay. Meals average. Breakfast upstairs (Mirage) very good. Service excellent and staff very friendly. But most of them do not speak English. Altogether no match to price, stars and the promise they give in the advertisements. No recommendation for Boa Viagem.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank d0ccmei
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this reviewResponded 7 May 2024

Dear Sir,

We would like to thank you for your review; your opinion is very important to us. We hope you had a great time with us. We are happy to receive your compliments, especially regarding our staff. As for the observations, we regret any dissatisfaction caused and have forwarded them to the relevant departments. It is important to note that we always keep the elevator maintenance up to date to prevent such occurrences, but unfortunately, there was a specific issue that required immediate repair.

Regarding the beach, during low tide, a beautiful coral reef forms in front of the hotel, expanding the beach area and providing our guests with an incredible day at the beach. It is worth noting that in Recife, the tide variation can reach up to 2.00 meters every 6 hours, and the times change daily.

Another important point to mention is that we are constantly committed to improvements. Currently, we are undergoing a comprehensive room renovation process, with over 70% of them already completely refurbished, including a brand new and super modern floor. We hope to have the honor of welcoming you back soon so that you can enjoy our new features.

Sincerely,
Customer Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024 via mobile

I have been upgraded a very nice room by Nathalia at the reception desk. Nathalia speaks English perfectly well and helped me with all my enquiries. Thank you 🙏 Hotel has a rooftop swimming pool with seaview. Breakfast in the morning is also very good.

Date of stay: April 2024
Trip type: Travelled solo
Thank Burak U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this reviewResponded 1 May 2024


Dear Mr.,

How incredible to know that you had such a positive experience at our hotel! We thank you for recognizing the excellent service provided by our collaborator, we are happy to know that she was able to make your stay even more special. We hope to see you soon for more wonderful moments!

Yours sincerely,
Customer Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

We have a long history with Recife and when visiting usually stay with local family. This time we had a larger traveling group and decided to stay at the Atlante Plaza. The location is excellent and we felt safe on Av. Boa Viagem.

We interacted with the full range of staff here and they were all patient and helpful - including with those in our party who do not speak Portuguese.

In particular we would like to recognize Kaline, who was eager to help us with special diet needs at the breakfast buffet. She went above and beyond to make everything we needed. She and the staff makes us want to come back to Atlante. Thank you Kaline!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank SJ-CA-USA-408
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this reviewResponded 15 March 2024

Dear Sir,

We appreciate your positive review of your stay at Atlante Plaza! We are glad to hear that the location met your expectations and that you felt safe. We also want to thank you for acknowledging the hospitality and helpfulness of the entire team, especially Kaline, who made every effort to meet all dietary needs. I will share your compliments with her and the entire team. We look forward to welcoming you back soon for more memorable moments in Recife.

Sincerely,
Customer Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2024

We were there for a wedding and booked a suite, which was spacious. However, there were no towel rails, coffee was charged for and when it rained, water leaked in horrendously! Breakfast was average and often things had run out. Comfortable pool area and great beach front location. No English spoken, which made things tricky sometimes. Asked at reception for excisions and they never got back to us and also tried to charge us for mini bar items we didn’t have, so check your bill on check out!

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jayne O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this reviewResponded 1 February 2024

Dear Ms. Jayne,

We want to thank you for sharing your experience with us, your opinion is very important. We are honored by your presence and hope you had a great time at the hotel. Regarding your comments, we apologize for the inconvenience caused, we thank you and inform you that they have been forwarded to the competent sectors for information and treatment. All feedback is essential for our continuous improvement. We consider it important to mention that we value the quality and excellence of our services. We hope to have the honor of welcoming you again soon so that we can provide you with a better stay than the last.

Yours sincerely,
Customer experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

The hotel was fantastic, and I would especially like to thank Luana who helped me out with my final day and wrote me an itinerary. Thank you I am having a great day with all your reccomendations! The area was brilliant and the room service staff even better

Date of stay: January 2024
Trip type: Travelled with friends
Thank Alistair M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juliana Cavalcanti, Owner at Hotel Atlante Plaza, responded to this reviewResponded 1 February 2024

Dear,

We want to thank you for your review, your experience is very important. We are happy to know that you had a great time with us. Receiving these compliments is wonderful. We hope you come back soon for other special days.

Yours sincerely,
Customer Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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