Job Well Done:
1. Staff were great from Front Desk, Concierge, Housekeeping and Restaurant Service.
2. Room was clean and well made up.
3. Fast service attending to problem with room key card access.
4. Car park brightly lit with spacious driveways.
5. Lobby was spacious and clean.
6. Check-in & check-out were fast & efficient.

Could be Improved:
1. Bathroom plumbing caused stinky smell from pipes to permeate whole room (caused funky-smelling towels too).
2. Hotel public areas and room do not have fresh smell.
3. Public elevators and public areas on room floors are stuffy & uncomfortable as there was neither air-conditioning nor air circulation.
4. Some breakfast buffet dishes were not refilled and had to ask or remind kitchen service staff.
5. Bread & butter pudding and vanilla cream were served cold as kitchen staff forgot to warm both up and served directly from chiller; clumpy cream sauce was quite gross actually.

1. Staff Nu Aim from reception was very rude over the phone when we called for service from the room. Later that day when we went to the counter to validate our parking ticket, he was not even bothered to address us. Instead he was playing with his handphone.

2. Found a dirty underwear from the previous guest together with the clean towels.

3. When requested for iron and ironing board, they said there is no more available. However, when housekeeping brought it to the room, they said there are many available just that it is all in the store. I guess the staff is just lazy.

Hotel with bad service! Will never go there again!

A 5 star hotel that doesn't cost a bomb. There's also a sauna and stim room, but the pool is little too cold. There are shops below the hotel so it is so convenient. Getting our room was quite late but in the end they upgraded our room so that's alright then.