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“Very terrible hotel.....will not stay there even if you pay me !”

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Avillion Legacy Melaka
Ranked #107 of 168 Hotels in Melaka
Reviewed 26 August 2016

It does not mention that the hotel is undergoing major renovations and/or the areas surrounding the hotel has major construction works.

I checked in to Avillion Legacy Melaka Hotel on the 22nd Aug 2016 only to find that they put me on level 10 while there are major renovation works going on at level 11. They were drilling into walls and hacking the floor. Even after relocating me to level 8, the noise and vibration was still very bad. Worse of all, the hotel have very old windows that allow construction noise to come from outside. I can hear the heavy vehicles and piling noise from the construction site.

The hotel rooms were dirty with stained sheets, stained shower curtains and stained bathtub.

The showers in both the room they offered me were faulty. I cannot transfer water from the tap to the shower, this means that I am force to use the dirty bathtub to take a shower.

The hotel staff were not honest. I called Agoda to complain about the noise which they checked with the hotel. The answer I gotten from Agoda was that the hotel staff told Agoda that there was no renovation works. But if there were renovation works, why did they move me from level 10 to level 8 "due to drilling and hacking noise" ?

Room Tip: Do not choose this hotel at all
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  • Stayed: August 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Adrian Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded 15 September 2016

Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

It is regrettable to learn that your experience was not up to expectation. We appreciate you taking the time to highlight the shortfalls, which our teams will work on to address it. At the Avillion Legacy Melaka, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

We really look forward to seeing you again during your next visit to our Hotel.

Best regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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35 - 39 of 273 reviews

Reviewed 25 August 2016

Rooms are very comfortable. Car parking is adequate and hassle free. Breakfast is very nice. Swimming pool although small is not crowded at all. The function halls are nice. Newspaper is complimentary but does not have the range.

Room Tip: All rooms are OK
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  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Dr_Sani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded 29 August 2016

Dear value guest,

Greeting from Avillion Legacy Melaka!

Thank you for staying with us and sharing your wonderful compliment on our accommodation and services. We hope for an early opportunity to welcome you for a return visit.

Best regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

Avillion Legacy is one of the best hotels in Melaka! I really enjoyed my stay there!
I took a bus to Melaka Sentral from where one can take a Panorama Bus to Avillion Legacy for RM1 or a taxi which is more expensive.
The reception has an awesome, colourful dome! The staff are courteous, pleasant and friendly. Check-in and check-out are smooth and efficient. I had a minor issue during breakfast on the first day which was sorted out promptly by the evening-duty manager.
My room at the 14th floor was spacious and spotlessly clean with a view of the town. Room has paid wifi, fridge, electric kettle with coffee-tea-making facility, televisions, air-conditioning, both shower room and bath tub, telephone, hair drier, iron with ironing table, etc.
All day in-room-dining facility, coffee shops, gym, and swimming pool are available.
There is not much of cuisine for strict vegetarians like me - however, what was available in the buffet for breakfast was adequate for me. Free wifi is available in the lobby and coffee house where breakfast is served.
Shuttle buses take guests to Tesco (just opposite Melaka Sentral bus station) and other places. On checking out, I was able to use the Tesco shuttle to the bus station. The Panorama bus stop is just opposite the hotel, in front of "The Store".
I guess that if one arrived during shuttle-timings or can wait for it, a request may be made for pick up from the bus station.
Tesco, Aeon, The Store and other shopping malls are quite close to the hotel.

Room Tip: Best views on higher floors.
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  • Stayed: August 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank sitalaxmi1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this reviewResponded 9 August 2016

Dear value guest,

Greeting from Avillion Legacy Melaka!

We are glad to learn that you have enjoyed your stay and thank you for recognizing our efforts by sharing your experience here on TripAdvisor. Taking your positive review on board, we will continue to strive towards achieving excellence in service. The team at Avillion Legacy Melaka looks forward to welcoming you again for another memorable experience.

Best regards,
Senior General Manager

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Reviewed 11 July 2016

Majestic from the outside but the inside is very disappointing. The air-conditioning was leaking & the water kept on dripping from the ceiling. They didn't do anything about it. Was surprised with the small size of the pool & the lack of activities that can be done here. The food is nice but after sometimes, it became boring. The room, when we first entered, smell mouldy, dusty & old even my grandma's smell much more nicer. The most disappointing thing is, wifi is not free in the room. free access is only at the lobby. Even cheap budget hotel & hostels offer free wifi.

  • Stayed: May 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Elle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, Front Office Manager at Avillion Legacy Melaka, responded to this reviewResponded 13 July 2016

Dear value guest,

Greeting from Avillion Legacy Melaka!

Thank you very much to share with us your experience at Avillion Legacy Melaka!

Your constructive feedback on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to make changes within our processes and operation where appropriate.

We appreciate your kind understanding and look forward to serving you better on your next visit to our hotel.

Best regards
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2016

They change external but they didn't changed internal. Facilities in rooms still old. Old bed and toilet facilities. Only basics.. not even mineral water and slipper. Very bad tv receptions. Luckily pillow and bed sheets not smelly.

Room Tip: best views facing the river.
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  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Azahari E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Avillion Legacy Melaka

Address: 146 Jalan Hang Tuah, Melaka 75300, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #107 of 168 Hotels in Melaka
Price Range: RM121 - RM200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Avillion Legacy Melaka 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more   less 
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Also Known As:
Avillion Legacy Melaka Hotel Melaka

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