We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Avillion Legacy Melaka
Ranked #105 of 167 Hotels in Melaka
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed 1 week ago

It has been a good 8 years since we've last stayed at this hotel. The hotel & room use to be clean, comfortable and living up to the Avillion name.

This time, however, we were totally disappointed by the overall cleanliness of the room. The carpet was dirty with remnants of debris & dust on it; there were small ants running on the table top where the hot water kettle, coffee & tea were placed; there were small ants running along the walls of the bathroom sink table top; there was nose droppings left on the bathroom wall tile; there was leftover of toothpaste on the glass cup in the bathroom which was left behind by the previous guests (this goes to show just what kind of "house-keeping" is actually being done by the Housekeeping department).

There were also many power sockets around the room where 80% of them weren't working. The power socket that is supposed to be used to power up the hot water kettle had buzzing/hissing sound when turned on, so we had to search for a power socket that actually worked around the room, to boil water. The mattress was hard and you could feel the springs of the bed.

In terms of Customer Service at the Front Desk, all the staff were friendly and helpful. They were also very informative when asked about occupancy rate and etc. However, having good customer service and friendly staff, do not make up for the filth that the hotel is offering its customers.

Being part of the Avillion Group, this is by far the worst hotel we have stayed in. It is quite shameful for Avillion Legacy Melaka to be associated with THE Avillion that is well-known for its "exquisitivity", class and superiority.

Our verdict? We will never stay here again.

Melaka is a booming city and we can see that there are many more new hotels being built. It's just about time before we start seeing this hotel close its doors...unless they make a 180 degree turn to improving themselves.

  • Stayed April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmberOnyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this review, 1 week ago
Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

We do appreciate your kind gesture in providing feedback about our products and the level of services rendered by the hotel team for this visit.

Comments made have been noted and addressed with relevant department to maintain Avillion Legacy Melaka as a premier choice of accommodation for all discerning travelers. It is such invaluable input that helps us constantly evaluate, improve and monitor our standard of performance.

We appreciate your kind understanding and look forward to serving you better on your next visit to our hotel.

Best regards,
Senior General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

254 reviews from our community

Traveller rating
    8
    58
    98
    54
    36
See reviews for
88
58
10
37
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Shah Alam, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 weeks ago

Studio Room is spacious but inside the room the environment is quite old. rusted screw holes inside the bathtub. our toilet flooded with water in the morning. don't know where it came from. but that just the minor problems that came across us that day. other than that it was an amazing stay with good variety of breakfast menu. helpfull front office staff and security guard outside.

  • Stayed April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank farizarif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this review, 1 week ago
Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

Your constructive feedback, both positive and on areas for improvement, is very helpful to us and we will review the highlighted areas with our team to make changes within our processes and operations where appropriate.

We appreciate your kind understanding and look forward to serving you better on your next visit to our hotel.

Best regards,
Senior General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 10 March 2017 via mobile

1. There was a cockroach in the toilet ( night ), hence i don't recommend leaving anything exposed to those pesky vermin hands and/or antennaes

2. the parking entrance and exit is very narrow. Chipped some of my car paint. Luckily my car is old and i was planning on repainting it one of this days.

Everything else is just fine for the amount they charged me.

Stayed March 2017, travelled solo
Helpful?
Thank harith93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this review, 2 weeks ago
Dear value guest,

Thank you very much to share with us your experience at Avillion Legacy Melaka.

Your feedback is of major concern to us and we will look into the matters with our team and take corrective actions to address them.

We thank you for sharing your constructive feedback with us and hope that you will give us the opportunity to be better hosts on your next visit to Avillion Legacy Melaka.

Best regards,
Senior General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 February 2017

The whole experience was great, from the time we checked in at 11pm. The front office staff was efficient and courteous. Thank you for the room upgrade. The premier studio was spacious, clean and comfortable. The bathroom was also spacious with a shower stall and bathtub.

Stayed February 2017
Helpful?
1 Thank Yu Mei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this review, 2 weeks ago
Dear value guest,

Greetings from Avillion Legacy Melaka!

Thank you for staying with us and sharing your compliments on our accommodation and services. We hope for an early opportunity to welcome you for a return visit.

Best regards,
Senior General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 18 February 2017 via mobile

Used to be known as Pan Pacific. We've got a studio unit. The place could use a bit of "refreshment". The room smelt old and we've got unwanted guests too. Ants! We quickly asked for a change of rooms. The shower area is very cramped. Sleep quality is not good.

Stayed January 2017, travelled with family
Helpful?
Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALMLKN, General Manager at Avillion Legacy Melaka, responded to this review, 22 February 2017
Dear value guest,

Thank you for your review on your recent stay at Avillion Legacy Melaka, which is a great assistance to us.

Your feedback is very helpful to us and we will look into it with our team. Corrective action will be taken to make improvement and prevent similar lapses in our products and services.

We appreciated the time you spared to give us your invaluable feedback and hope to have the opporturnity to serve you better on your next visit to our hotel.

Best regards,
Senior General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Melaka hotels

Hotels you might also like...
Travellers also viewed these Melaka hotels
1.1 km away
Bayview Hotel Melaka
Bayview Hotel Melaka
#94 of 167 in Melaka
3.0 of 5 bubbles 298 reviews
0.3 km away
Kings Green Hotel
Kings Green Hotel
#19 of 167 in Melaka
3.5 of 5 bubbles 157 reviews
2.5 km away
Eco Tree Hotel Melaka
Eco Tree Hotel Melaka
#31 of 167 in Melaka
3.5 of 5 bubbles 174 reviews
Show Prices
Show Prices
Show Prices
0.9 km away
Hotel Sentral Melaka
Hotel Sentral Melaka
#88 of 167 in Melaka
3.0 of 5 bubbles 128 reviews
2.3 km away
The Straits Hotel & Suites
0.6 km away
JW Boutique Hotel
JW Boutique Hotel
#35 of 167 in Melaka
3.5 of 5 bubbles 33 reviews
Show Prices
Show Prices
Show Prices

Been to Avillion Legacy Melaka? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Avillion Legacy Melaka

Property: Avillion Legacy Melaka
Address: 146 Jalan Hang Tuah, Melaka 75300, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #105 of 167 Hotels in Melaka
Price range (per night): RM119 - RM458
Hotel Class:3.5 star — Avillion Legacy Melaka 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Booking.com and HotelQuickly so you can book your Avillion Legacy Melaka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Avillion Legacy Melaka Hotel Melaka

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing