It has been a good 8 years since we've last stayed at this hotel. The hotel & room use to be clean, comfortable and living up to the Avillion name.
This time, however, we were totally disappointed by the overall cleanliness of the room. The carpet was dirty with remnants of debris & dust on it; there were small ants running on the table top where the hot water kettle, coffee & tea were placed; there were small ants running along the walls of the bathroom sink table top; there was nose droppings left on the bathroom wall tile; there was leftover of toothpaste on the glass cup in the bathroom which was left behind by the previous guests (this goes to show just what kind of "house-keeping" is actually being done by the Housekeeping department).
There were also many power sockets around the room where 80% of them weren't working. The power socket that is supposed to be used to power up the hot water kettle had buzzing/hissing sound when turned on, so we had to search for a power socket that actually worked around the room, to boil water. The mattress was hard and you could feel the springs of the bed.
In terms of Customer Service at the Front Desk, all the staff were friendly and helpful. They were also very informative when asked about occupancy rate and etc. However, having good customer service and friendly staff, do not make up for the filth that the hotel is offering its customers.
Being part of the Avillion Group, this is by far the worst hotel we have stayed in. It is quite shameful for Avillion Legacy Melaka to be associated with THE Avillion that is well-known for its "exquisitivity", class and superiority.
Our verdict? We will never stay here again.
Melaka is a booming city and we can see that there are many more new hotels being built. It's just about time before we start seeing this hotel close its doors...unless they make a 180 degree turn to improving themselves.
- Official Description (provided by the hotel):
- Avillion Legacy Melaka is a luxurious 235-room boutique hotel in Melaka offering fast and efficient Melaka hotel booking. Inspired by the city's colonial history, the hotel's architecture is further complemented by its elegant interiors, including an impressive glass dome lobby and classic Roman pillars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Asiatravel.com Holdings and HotelQuickly so you can book your Avillion Legacy Melaka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Avillion Legacy Melaka Hotel Melaka