We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Priceline
RM 646
Fully refundable before Thu, 30 May
Go to your Happy Price
Booking.com
RM 612
Agoda.com
RM 598
Breakfast included
No booking fees
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Mikaela C
Beechworth, Australia

Lovely accommodation and very welcoming staff.

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
The hotel was beautiful but between me, my mum and my 5 year old son, there was only a king sized bed in the room that we had to share and there were only 2 towels for us to use to clean ourselves with after uaving a shower. Other than that, it was beautifuland clean.
Date of stay: April 2024
Room Tip: Request more beds and towels if you don't want to share
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this review
Responded 3 weeks ago
Dear 519mikaelac,

Warmest Greetings from Home by the River!

Thank you for being our valued guest. We are so grateful for the pleasure of serving you and hope we met your expectations.

We look forward to welcome you back again soon!

Sincerely,
Agnes Tay
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Booking.com
RM 480
Fully refundable
  • Priceline
    RM 367
  • Agoda.com
    RM 346
  • Trip.com
    RM 362
0.4 km from Casa del Rio Melaka
Free Wifi
Free parking
Booking.com
RM 264
  • Expedia.com
    RM 273
  • Vio.com
    RM 195
  • Priceline
    RM 232
0.4 km from Casa del Rio Melaka
Free Wifi
Restaurant
Priceline
RM 291
Fully refundable
Go to your Happy Price
  • Booking.com
    RM 380
  • Agoda.com
    RM 275
  • Expedia.com
    RM 324
1.4 km from Casa del Rio Melaka
Free Wifi
Free parking
Booking.com
RM 700
Fully refundable
  • Priceline
    RM 700
  • Agoda.com
    RM 365
  • Official Hotel
    RM 700
1.1 km from Casa del Rio Melaka
Free Wifi
Free parking
Booking.com
RM 357
Fully refundable
  • Priceline
    RM 322
  • Agoda.com
    RM 261
  • Vio.com
    RM 266
10.5 km from Casa del Rio Melaka
Free parking
Pool
Facade
Booking.com
RM 184
  • Priceline
    RM 184
  • Agoda.com
    RM 157
  • Expedia.com
    RM 184
0.8 km from Casa del Rio Melaka
Free Wifi
Free parking
Priceline
RM 342
Fully refundable
Go to your Happy Price
  • Booking.com
    RM 563
  • Agoda.com
    RM 318
  • Expedia.com
    RM 454
1.1 km from Casa del Rio Melaka
Free parking
Pool
Booking.com
RM 211
  • Expedia.com
    RM 211
  • Agoda.com
    RM 193
  • Hotels.com
    RM 211
1.1 km from Casa del Rio Melaka
Free Wifi
Free parking
View more hotels in Melaka
Reviews (2,424)
Filter reviews
2,424 results
Traveller rating
1,575
658
134
33
24
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,575
658
134
33
24
Show reviews that mention
All reviews sorbet the river rooftop pool jonker street a river view room little touches beautiful hotel hard rock cafe walking distance welcome drink buffet breakfast f b tourist attractions spacious room night market strategic location boutique hotel
Selected filters
Filter
Updating list...
7 - 12 of 2,424 reviews
Reviewed 5 weeks ago

The hotel is well positioned on the river, a close walk to museums and restaurants. Our room has a veranda overlooking the river, which was a nice place to relax after a busy day touristing. Our room was very clean and well stocked, thank you Ajai and Aiman. We were looked after very well at breakfast by the helpful Aidi (who organised to buy gluten free bread for me) and his team. In fact all the staff in this hotel are very friendly and helpful. Not always the case.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vera C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this reviewResponded 3 weeks ago

Dear VeraCa1,

Warmest Greetings from Home by the River!

Thank you so much for such a wonderful review and for taking the time to write. The customer service experience here was the best we have had” – We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.

Sincerely,
Agnes Tay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024 via mobile

Stayed here while we were visiting relatives in Melaka. Upon arrival we received such a warm welcome. Our room had a river view, it had a nice balcony perfect for sitting out watching the boats go by. It was quiet and peaceful. The room itself was big, well furnished. Good size bathroom and dressing room. The breakfast was very nice, a very good and varied choice including an egg menu. Family joined us one night in the restaurant for an evening meal, we all had something different and it was all delicious. The location of the hotel is brilliant just a few minutes walk from Jonker Walk. There is an underground carpark. Swimming pool, Spa etc., The hotel staff are very friendly, helpful and professional. Very much enjoyed our visit to the beautiful Casa del Rio and looking forward to returning hopefully in the not too distant future.

Date of stay: March 2024
Trip type: Travelled as a couple
3  Thank ManGlassAndMe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this reviewResponded 3 weeks ago

Dear ManGlassAndMe,

Warmest Greetings from Home by the River!

We wanted to take a moment to express our sincere gratitude for choosing Casa del Rio Melaka Hotel for your recent stay. It was an absolute pleasure to have you as our guest, and we're thrilled to hear that you had such a positive experience.

Your review touched our hearts, and we are truly humbled by your kind words. Knowing that we were able to exceed your expectations and make your stay enjoyable means the world to us. Your feedback is invaluable, as it helps us continuously improve our services.

Once again, thank you for choosing Casa del Rio. We appreciate your support, and we look forward to the opportunity to serve you again in the future.

Your Sincerely,
Agnes Tay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024

Fabulous hotel - comfortable, clean, cool rooms and considerate staff. We loved our beautiful room overlooking the river. The bathrooms are spacious, well equipped and spotless and the beds generous and comfortable. Thank you Casa del Rio.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JJM71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this reviewResponded 10 April 2024

Dear JJM71,

Warmest Greeting from Home by the River!
Thank you so much for choosing Casa del Rio Melaka Hotel for your staycation and for you kind feedback.

I am delighted to learn that you had a fantastic time and enjoyed your stay with us.

We strive to give the best service and create exquisite stays for our guests and going through your comment makes us believe that we have achieved this goal.

We truly hope to have the opportunity to welcoming you back in the near future.

Best regards,
Agnes Tay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024

Good location.
Good Ramadan food choices.
Good and polite restaurant staff.

Old room. Bathroom fixtures not working properly. Big gap at head of bed causing pillows to fall and disrupting sleep.

Poor checkout experience. Staff poorly trained. Staff kept insisting for full credit card number even thought receipt has last four digits. Claimed cant print invoice without full credit number. But in the end still can print.

Also asked for signature on credit card slip even though slip said “no pin required. No signature required”. Staff printed up to six copies of the credit card receipt. Not sure why needed so many. Didn’t destroy or dispose and folded and kept in drawer until I insisted on taking it back to destroy. Poor credit card security procedures.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Escape48533795946
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this reviewResponded 10 April 2024

Dear Escape48533795946,

Thank you for choosing Casa del Rio Melaka Hotel for your recent stay and for sharing your honest feedback. I am sorry to hear that our service was not up to the level and I would like to apologize for this. The shortfalls mentioned are definitely something unexpected and unacceptable and I’d like to thank you for bringing them to my attention. Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised.

Best regards,
Agnes Tay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

The location just perfectly located nearby attractions. But its very hot during the day. Approach the counter for an umbrella and ask them suggestion of activities. Thanks to Faqul and Qayum for suggestion. Should try the heritage walk next time as we rushing back home. Will definitely comeback in future.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nearstarfrontlet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agnes Tay, General Manager at Casa del Rio Melaka, responded to this reviewResponded 30 March 2024

Dear Nearstarfrontlet,

Thank you for choosing to stay with us and for sharing your delightful feedback! We are overjoyed to learn that you were pleased with our hotel services and that you enjoyed our central location. Your satisfaction is our priority, and we are thrilled to have met your expectations. We hope to see you again soon for another enjoyable experience!

Thanks,
Agnes Tay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews