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ila

Love this hotel

5.0 of 5 bubblesReviewed 15 Dec 2023
My 1st time here, very spacious & nice modern concept room. Good amenities & clean. Great hospitality & good location. Suit for family vacation. Worth to stay. Definitely will come back here again. Tq
Date of stay: December 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this review
Responded 19 Dec 2023

Dear Ila Batman,

Thank you for choosing Grand Swiss-Belhotel Melaka for your first visit to our vibrant city! We are thrilled to learn that you enjoyed our spacious and modern concept rooms, along with the excellent amenities and cleanliness. Our team takes immense pride in delivering top-notch hospitality, ensuring your stay was comfortable and memorable. We greatly appreciate your kind words and are delighted to know that you found your stay worth it. We can't wait to welcome you back for another fantastic experience.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Step into our hotel lobby and be welcomed by a spacious, contemporary design that exudes sophistication and style. The lobby's sleek and modern decor is complemented by natural elements such as marble and wood, creating an inviting and warm atmosphere. The high ceilings and floor-to-ceiling windows allow for ample natural light, providing a bright and airy ambiance.  The one-of-a-kind sculptural design chair's asymmetrical shape and sleek lines make it a visually striking addition to the lobby,
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Reviewed 4 December 2023

Deluxe Twin : Rm302/night(Agoda)
Rating Bilik : 3/5🌟
Rating Breakfast : 3/5🌟
Rating Cleanliness : 3/5🌟
Rating Service : 4/5🌟

Bilik- Bau masam sikit, i rasa benda ni perkara biasa with mana2 pon hotel yg berkarpet. i ada ajukan complain, tapi solution diorang cumalah diorang hantar technician yg bawa penyembur sahaja, and then dia sembur2 jer lah kat sekitar bilik. bau wangi for few hour then bau masam tu muncul kembali.
-Aircond lambat sejuk, dia memang dah auto setting, mean u all cant go down 26`celcius, kena tunggu about 1 hour baru rasa dingin sikit, last i check masa nak check out tu suhu dia paling sejuk can go down to 20' celcius. pada i lah, korang bagi je lah remote biar kami yg tentukan sendiri suhu berapa kami nak letak, alahai diknon.
- Katil dan bantal sgt empuk ye, tenggelam mcm tidur diatas awan.
- Vibe bilik ala ala hotel mewah dan mahal gitew...
- tandas tu boleh tak besarkan lubang drain air kat lantai tu? mandi 10minit kat rain shower tu, tengok air bertakung dah kat lantai mcm nak banjir, kena biar je lah bertakung camtu sbb dia slowly drain out,nak drain out pon sgt slow yer! lahaii tlg ekk nak nmpak mewah pon jgn smpai mendatangkan masalah.

Breakfast - pilihan menu biasa2 jer, i tak kata menu dia sikit but tiada kepelbagaian, i am surprised sbb x de section utk mee okayy, quite disappointed juga lah, i ni someone yg biasa survey breakfast kat mana2 hotel ni i can say that it is not as what im expected lah, indah khabar dari rupa org kata... rasa masakan keseluruhannya acceptable, my favourite is rendang daging dia lembut nak mati uolls, cuma ayam goreng chef u masak tu agak keras & dry yer, pls take note!! i terpaksa ambik wing & drumstick je sbb bahagian lain memang dry gila fried chicken tu...
- i agak kecewa juga lah sbb guest mcm i kena sit luar because dlm tu semua dah penuh dgn org2 yg attend event, why not siapa yg ada event u just serve them dlm seminar room instead of campur duduk sekali dgn guest yg bayar utk stay and eat their breakfast but terpaksa bersesak sesak dgn people yg attend event tu. Its really not comfortable because i've been told that they are about 300 people attend the event that morning. my only concern is my parent susah nak berjalan keluar masuk ambik makanan dengan terlalu ramai org bersesak sesak, u all should be more considerate lah & looking forward tentang isu2 mcmni, ni i bagi u all honest review based on my experience, so improve lah, manager tu pls take note! Do something about it... because i dah terbaca juga ada yg dah complain yg diorang hadapi benda sama mcm i alami, your reply said you will improve but bila i dtg sama jer kena dkt i isu yg sama... people hanya bagi peluang sekali jer, kalau u still not improve, do you really think they will come again???

Cleanliness - kebersihan bilik for me i tak rasa bersih pon because of the smell, if there is a smell and your solution hanyalah sembur pewangi dlm bilik, its not gonna solve anything, the smell signifies that there is something wrong with your carpet, pls do carpet cleaning service, the smell will gone for sure and it remarks of your room cleanliness was taken care.

Service - Bellboy, receptionist & staff di restaurant semua baik dan peramah, actually for me they are terlampau peramah, and its giving me a little bit comfort lah despites all the ketidakselesaan yg i hadapi sepanjang my stay tu... btw masa i nak check out tu sempatlah berborak dgn one staff name Fadlal ni, he is excellent, so i suggest u give him a raise...

Would i recommend this hotel atau adakah i akan datang lagi sekali??

-my answer will be yes and no...
-i will come again if their management give me free stay because of my excellence review, OR if someone pay for my room.
-i will not come again if i have to pay with my own money... but i probably recommend it to someone yg ada anak kecik, at least dia boleh bawa anak dia mandi2 pool situ.

So itu je my review, harap membantu, sekian terima kasih.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wanderer60158575660
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 7 December 2023

Dear Valued Guest,

Thank you for taking the time to share your detailed review following your recent stay with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly with the room odor and air conditioning. Rest assured, we have taken immediate action by conducting a thorough inspection of the room's carpet and HVAC system to resolve the issues you highlighted.

Your observations regarding the breakfast variety and dining space during events are well noted. We acknowledge the challenges faced due to the high number of attendees, and we are revisiting our arrangements to ensure that all our guests, including those attending events, enjoy a comfortable dining experience without any inconvenience.

Once again, thank you for your constructive comments, which serve as a catalyst for our ongoing enhancements.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

Very nice hotel. Me n my family realy enjoy the experience at our stay definitely going back when in melaka. I definitely recommend this hotel if you are in melaka and its near cafe and resto. Very nice!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 4 December 2023

Dear BDjasonk,

Thank you for choosing Grand Swiss-Belhotel Melaka for your recent stay and for sharing your experience with us! We're thrilled to hear that you and your family had a wonderful time during your stay with us.

It brings us immense joy to know that you enjoyed your time here and that you're considering returning on your next visit to Melaka. Being conveniently located near cafes and restaurants makes exploring the local culinary scene easier for our guests, and we're glad this aspect added to your experience. We look forward to welcoming you and your family back to Grand Swiss-Belhotel Melaka for another fantastic experience!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023 via mobile

Room very comfortable, very nice and friendly staff and service. Food is good, lovely! Pool was huge and also they have candle light dinner from malacca suprise planner.. really nice. Good to stay for family, couples trip.. come stay here, recommended! 5 ⭐

Date of stay: December 2023
Trip type: Travelled with family
Thank Faiz R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 4 December 2023

Dear Faiz R,

Thank you for choosing Grand Swiss-Belhotel Melaka and for taking the time to share your excellent experience with us! We're thrilled to hear that you had a comfortable stay and that our staff's friendliness and service contributed to making your time with us enjoyable.

We're delighted that you found our rooms comfortable and our team accommodating. And it's fantastic to hear that you enjoyed the culinary offerings at our hotel. And yes, we agree, our pool area is indeed a relaxing spot, and we're thrilled that you appreciated its scenery.

We appreciate your recommendation for families and couples looking for a wonderful stay. Your 5-star rating means a lot to us, and we can't wait to welcome you back for another exceptional stay at Grand Swiss-Belhotel Melaka!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

Nice and tidy rooms, good breakfast with wonderful & very polite staffs. The price is also reasonable. Looking forward to be back here again,always🥰very very much recommended for all fellows Malaysians including tourists all over the world...Melaka is awesome🥰

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sunshine14363545366
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 4 December 2023

Dear Sir/Madam,

Thank you for choosing to stay at Grand Swiss-Belhotel Melaka and for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our beautiful hotel, especially our well-maintained rooms and the delectable breakfast offerings.

We're also glad that you found our pricing reasonable. And it's heartening to hear that you're looking forward to returning to our hotel. We can't wait to welcome you back and create more wonderful experiences for you to cherish. Thank you for recommending Grand Swiss-Belhotel Melaka to fellow Malaysians and travelers worldwide!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2023

Good service from all staffs & they are all very friendly & helpful, clean amenities & very cozy. Convenient location. Will definitely come again and stay longer. Glad to come across this hotel. Such a nice experience.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nomad53508362769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 30 November 2023

Dear Sir/Madam,

Thank you ever so much for taking the time to share your delightful experience at Grand Swiss-Belhotel Melaka with the TripAdvisor community! We are thrilled to hear that you found our services commendable and our team members friendly and accommodating.

It's fantastic to learn that our location added convenience to your visit, enabling you to explore Melaka's historical marvels more easily. We genuinely appreciate your kind words regarding our clean amenities and cozy ambiance. We eagerly await the opportunity to welcome you back for another delightful stay. Whether it's for a short getaway or an extended visit, we'll ensure your experience remains nothing short of exceptional.

Warm Regards,

Bari Amin
Asst. Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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