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Culture56051093616

thank you

5.0 of 5 bubblesReviewed 19 Dec 2023
the room was comfortable to stay in, service was good as well, the beds and pillows were also very comfortable, would recommend to family and friends for future stays. Thank you for the services!
Date of stay: December 2023
Room Tip: the food options are a bit limited, you would have to walk further down for food but other then...
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this review
Responded 15 Jan 2024
Dear Valued Guest,

Thank you for taking the time to share your wonderful experience at Grand Swiss-Belhotel Melaka! We are delighted to hear that you found our rooms comfortable, enjoyed the good service, and appreciated the comfort of our beds and pillows.

Your recommendation to family and friends is truly appreciated. We strive to provide a memorable and pleasant stay for all our guests, and we're thrilled that we could meet your expectations.

We look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you loved or any suggestions you have, feel free to share.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 December 2023

Overall a good stay n good location as hotel is quite central to places of interest. Weekend breakfast can get a little frustrating, crowded restaurant and short handed staff that they don't clear our plate quickly. For dinner do visit the cafe across hotel Mangio Cafe sells good food.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Medlynn234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 20 December 2023

Dear Valued Guest,

Thank you for choosing to stay at Grand Swiss-Belhotel Melaka and sharing your experience with us. We're thrilled to know that our central location contributed to a positive stay, allowing you easy access to the city's places of interest.

We appreciate your feedback regarding your breakfast experience. Please accept our apologies for any inconvenience caused by the crowded restaurant and any delays. We'll address these concerns with our team to enhance our service during peak times. Your feedback is invaluable, and we hope to welcome you back for another memorable stay.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2023 via mobile

Stayed with family for a couple of days. The hotel is maintained well and the staff are very friendly. It is near to all tourist spots. It takes less than 15 min by cab. I would have liked more vegetarian options in the Law restaurant. The chef made customised vegetarian food for lunch. I would recommend this hotel to my friends

Date of stay: December 2023
Trip type: Travelled with family
Thank Travel02032273507
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 20 December 2023

Dear Valued Guest,

Thank you for choosing to stay with us at Grand Swiss-Belhotel Melaka for your family getaway! We're delighted that you found our hotel well-maintained and our staff friendly – ensuring your stay was comfortable and enjoyable.

We're thrilled to know our location near the city's tourist spots added convenience to your visit. It's fantastic to hear that our chef accommodated your request for customized vegetarian food during lunch. Thank you for recommending our hotel to your friends. We look forward to welcoming you back and providing an even better experience during your next stay.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2023

My 1st time here, very spacious & nice modern concept room. Good amenities & clean. Great hospitality & good location. Suit for family vacation. Worth to stay. Definitely will come back here again. Tq

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ILAbatman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 20 December 2023


Dear Ila Batman,

Thank you for choosing Grand Swiss-Belhotel Melaka for your first visit to our vibrant city! We are thrilled to learn that you enjoyed our spacious and modern concept rooms, along with the excellent amenities and cleanliness. Our team takes immense pride in delivering top-notch hospitality, ensuring your stay was comfortable and memorable. We greatly appreciate your kind words and are delighted to know that you found your stay worth it. We can't wait to welcome you back for another fantastic experience.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023

Deluxe Twin : Rm302/night(Agoda)
Rating Bilik : 3/5🌟
Rating Breakfast : 3/5🌟
Rating Cleanliness : 3/5🌟
Rating Service : 4/5🌟

Bilik- Bau masam sikit, i rasa benda ni perkara biasa with mana2 pon hotel yg berkarpet. i ada ajukan complain, tapi solution diorang cumalah diorang hantar technician yg bawa penyembur sahaja, and then dia sembur2 jer lah kat sekitar bilik. bau wangi for few hour then bau masam tu muncul kembali.
-Aircond lambat sejuk, dia memang dah auto setting, mean u all cant go down 26`celcius, kena tunggu about 1 hour baru rasa dingin sikit, last i check masa nak check out tu suhu dia paling sejuk can go down to 20' celcius. pada i lah, korang bagi je lah remote biar kami yg tentukan sendiri suhu berapa kami nak letak, alahai diknon.
- Katil dan bantal sgt empuk ye, tenggelam mcm tidur diatas awan.
- Vibe bilik ala ala hotel mewah dan mahal gitew...
- tandas tu boleh tak besarkan lubang drain air kat lantai tu? mandi 10minit kat rain shower tu, tengok air bertakung dah kat lantai mcm nak banjir, kena biar je lah bertakung camtu sbb dia slowly drain out,nak drain out pon sgt slow yer! lahaii tlg ekk nak nmpak mewah pon jgn smpai mendatangkan masalah.

Breakfast - pilihan menu biasa2 jer, i tak kata menu dia sikit but tiada kepelbagaian, i am surprised sbb x de section utk mee okayy, quite disappointed juga lah, i ni someone yg biasa survey breakfast kat mana2 hotel ni i can say that it is not as what im expected lah, indah khabar dari rupa org kata... rasa masakan keseluruhannya acceptable, my favourite is rendang daging dia lembut nak mati uolls, cuma ayam goreng chef u masak tu agak keras & dry yer, pls take note!! i terpaksa ambik wing & drumstick je sbb bahagian lain memang dry gila fried chicken tu...
- i agak kecewa juga lah sbb guest mcm i kena sit luar because dlm tu semua dah penuh dgn org2 yg attend event, why not siapa yg ada event u just serve them dlm seminar room instead of campur duduk sekali dgn guest yg bayar utk stay and eat their breakfast but terpaksa bersesak sesak dgn people yg attend event tu. Its really not comfortable because i've been told that they are about 300 people attend the event that morning. my only concern is my parent susah nak berjalan keluar masuk ambik makanan dengan terlalu ramai org bersesak sesak, u all should be more considerate lah & looking forward tentang isu2 mcmni, ni i bagi u all honest review based on my experience, so improve lah, manager tu pls take note! Do something about it... because i dah terbaca juga ada yg dah complain yg diorang hadapi benda sama mcm i alami, your reply said you will improve but bila i dtg sama jer kena dkt i isu yg sama... people hanya bagi peluang sekali jer, kalau u still not improve, do you really think they will come again???

Cleanliness - kebersihan bilik for me i tak rasa bersih pon because of the smell, if there is a smell and your solution hanyalah sembur pewangi dlm bilik, its not gonna solve anything, the smell signifies that there is something wrong with your carpet, pls do carpet cleaning service, the smell will gone for sure and it remarks of your room cleanliness was taken care.

Service - Bellboy, receptionist & staff di restaurant semua baik dan peramah, actually for me they are terlampau peramah, and its giving me a little bit comfort lah despites all the ketidakselesaan yg i hadapi sepanjang my stay tu... btw masa i nak check out tu sempatlah berborak dgn one staff name Fadlal ni, he is excellent, so i suggest u give him a raise...

Would i recommend this hotel atau adakah i akan datang lagi sekali??

-my answer will be yes and no...
-i will come again if their management give me free stay because of my excellence review, OR if someone pay for my room.
-i will not come again if i have to pay with my own money... but i probably recommend it to someone yg ada anak kecik, at least dia boleh bawa anak dia mandi2 pool situ.

So itu je my review, harap membantu, sekian terima kasih.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wanderer60158575660
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 7 December 2023

Dear Valued Guest,

Thank you for taking the time to share your detailed review following your recent stay with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly with the room odor and air conditioning. Rest assured, we have taken immediate action by conducting a thorough inspection of the room's carpet and HVAC system to resolve the issues you highlighted.

Your observations regarding the breakfast variety and dining space during events are well noted. We acknowledge the challenges faced due to the high number of attendees, and we are revisiting our arrangements to ensure that all our guests, including those attending events, enjoy a comfortable dining experience without any inconvenience.

Once again, thank you for your constructive comments, which serve as a catalyst for our ongoing enhancements.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

Very nice hotel. Me n my family realy enjoy the experience at our stay definitely going back when in melaka. I definitely recommend this hotel if you are in melaka and its near cafe and resto. Very nice!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jason K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 4 December 2023

Dear BDjasonk,

Thank you for choosing Grand Swiss-Belhotel Melaka for your recent stay and for sharing your experience with us! We're thrilled to hear that you and your family had a wonderful time during your stay with us.

It brings us immense joy to know that you enjoyed your time here and that you're considering returning on your next visit to Melaka. Being conveniently located near cafes and restaurants makes exploring the local culinary scene easier for our guests, and we're glad this aspect added to your experience. We look forward to welcoming you and your family back to Grand Swiss-Belhotel Melaka for another fantastic experience!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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