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AR. Pratheep Nair. S
Kuala Lumpur, Malaysia

Fantastic Hotel. Well done

5.0 of 5 bubblesReviewed 2 Mar 2024via mobile
Hi Hotel Team,

I wanted to take a moment to express my sincere gratitude for the exceptional stay at your hotel. From the delicious breakfast to the impeccably clean and spacious room, every aspect of my visit was truly wonderful. The convenience and comfort of the hotel were remarkable, making my stay thoroughly enjoyable.

I must also mention the bathroom's new design—it was fantastic and added a touch of luxury to the experience.

Thank you to the entire team for your hard work and dedication to providing such a welcoming environment. I look forward to my next visit!
Date of stay: March 2024
Trip type: Travelled as a couple
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Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this review
Responded 26 Mar 2024
Dear Arpratheep,

Thank you so much for your kind words and for choosing to stay with us at our hotel! We're thrilled to hear that you had a fantastic experience and that you enjoyed our delicious breakfast, impeccably clean and spacious room, and the remarkable convenience and comfort of our hotel. We're delighted that you appreciated the new design of the bathroom—it's always rewarding to know that our efforts to enhance our guests' experience are noticed and appreciated.

Your appreciation means a lot to us, and we're grateful for your recognition of our team's hard work and dedication. We can't wait to welcome you back for another wonderful stay!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (118)
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Reviewed 26 February 2024

Good location, responsive room service, clean and comfortable room, fast check out. It was an excellent stay.

Friendly staff, nice design, good food. Staff are friendly, the foods are yummy. Comfortable bed I love it and sure will go again

Date of stay: January 2024
Trip type: Travelled with family
Thank SUZILA N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 27 March 2024

Dear Suzilan,

Thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you had an excellent stay and that you found our location convenient, room service responsive, and rooms clean and comfortable. We're also delighted that you appreciated our friendly staff, nice design, and delicious food. Your satisfaction is our priority, and we look forward to welcoming you back again soon!

Best regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

Very convenient. Nice lobby. Nice reception, beautiful room. Near to shopping mall and malacca river cruise. Also inside hotel the decoration n vibe in lobby very awesome...Recommended for everyone to stay at this nicely renovated hotel.

The most very very i like to stay here coz all staff totally very friendly n very helpfully👍👍👍 also buffet for breakfast food all SEDAP⭐⭐⭐⭐⭐💯

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Pak yuss H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 27 March 2024

Dear Pakyushh,

Thank you for your kind words and recommendation! We're delighted to hear that you found our hotel convenient and enjoyed our nice lobby, reception, and beautiful rooms. It's fantastic that our location near the shopping mall and Malacca River Cruise suited your needs. We're thrilled that you found the decoration and vibe in our lobby awesome.

Your compliments about our friendly and helpful staff mean the world to us, and we're pleased that you enjoyed the buffet breakfast. We hope to welcome you back for another wonderful stay soon!

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2024

Very convenient. Nice lobby, early check in late check out. Nice reception, beautiful room. Near to shopping mall and malacca river cruise. Maizatul and hasniza were really accomodative and friendly. Recommended for everuone to stay at this nicely renovated hotel.

Date of stay: January 2024
Trip type: Travelled with family
2  Thank Relax12890506023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 16 January 2024

Dear Valued Guest,

Thank you for choosing Grand Swiss-Belhotel Melaka and for sharing your fantastic experience! We're thrilled to hear that you found our hotel very convenient, with a nice lobby.

It's wonderful that you enjoyed our beautiful rooms and the proximity to both the shopping mall and the Malacca River cruise. We're especially grateful for your kind words about Maizatul and Haliza – we'll be sure to pass on your compliments to them.

Your recommendation means a lot to us, and we look forward to welcoming you back for another delightful stay. If there's anything specific you loved or any suggestions you have, feel free to share.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023

the room was comfortable to stay in, service was good as well, the beds and pillows were also very comfortable, would recommend to family and friends for future stays. Thank you for the services!

Room tip: the food options are a bit limited, you would have to walk further down for food but other then that the hotel is worth the stay
Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Culture56051093616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 16 January 2024

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience at Grand Swiss-Belhotel Melaka! We are delighted to hear that you found our rooms comfortable, enjoyed the good service, and appreciated the comfort of our beds and pillows.

Your recommendation to family and friends is truly appreciated. We strive to provide a memorable and pleasant stay for all our guests, and we're thrilled that we could meet your expectations.

We look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you loved or any suggestions you have, feel free to share.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2023

Overall a good stay n good location as hotel is quite central to places of interest. Weekend breakfast can get a little frustrating, crowded restaurant and short handed staff that they don't clear our plate quickly. For dinner do visit the cafe across hotel Mangio Cafe sells good food.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Medlynn234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bari Amin, Owner at Grand Swiss-Belhotel Melaka, responded to this reviewResponded 20 December 2023

Dear Valued Guest,

Thank you for choosing to stay at Grand Swiss-Belhotel Melaka and sharing your experience with us. We're thrilled to know that our central location contributed to a positive stay, allowing you easy access to the city's places of interest.

We appreciate your feedback regarding your breakfast experience. Please accept our apologies for any inconvenience caused by the crowded restaurant and any delays. We'll address these concerns with our team to enhance our service during peak times. Your feedback is invaluable, and we hope to welcome you back for another memorable stay.

Warm regards,

Bari Amin
Assistant Marcomm Manager
Grand Swiss-Belhotel Melaka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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